Search Results for 'install'

Hi,

If you deactivated and deleted that plugin, I believe the default login should work
– http://www.wpbeginner.com/beginners-guide/how-to-find-your-wordpress-login-url/
Try clearing any caching installed, and re-save the permalinks from Settings->Permalinks.

Thanks

Hello,

For more information about how you can activate the plugin, please check the documentation here -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/ Notice that official language for this forum is English. Please write us in English.

Thanks for the message!

Hello planetcappe,

Ensure that you are using the latest theme version and also, make sure that are right installed it via FTP way because this is the surest method in this regard. If you are using the child theme, ensure that you have downloaded the latest version of it which come bundled with the theme core files and also, for more information about this, please check the documentation here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks for your understanding!

Hi,

The speed booster plugin is provided in the theme package. It can be installed like a normal plugin
– https://www.screencast.com/t/Y0VwAjW8lz0S
Or you can unzip the plugin and upload it manually by FTP in the plugins folder, in your wordpress install. Then go to the plugins section and activate it.

Thanks

Hello

Yes, there is a way. Please download the theme package again from your envato account and copy the file you rewritten from the theme package replacing the one in your install. Or simply replace all files as you would do in an update: https://forum.tagdiv.com/how-to-update-the-theme-2/ (not the automatic process)

Thanks

Hi,

There seems to be some 404 errors in getting some tagDiv composer files
– https://www.screencast.com/t/qO1RfIzwaw
You could try to uninstall the composer, clear any caching installed and install it again. Also deactivate all your other plugins except the editor and check to see if the errors are still present. It could also be your caching system and configuration.

Thanks

Hello Teresa,

You should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it. I need to inspect your backend so I can make some tests and also, so I will be able to provide a more accurate response. Make sure that you are using the latest theme version installed via FTP and if you are using some untested plugins which might interact with the theme core files, please remove all of them and clear the caches.

Thanks for your understanding!

(Original message: https://drive.google.com/file/d/0B_vzLJ1QxBlrQTNEeGtTc21TZ1E/view?usp=drivesdk https://drive.google.com/file/d/0B_vzLJ1QxBlrb1dYTTQ3eDJqaFk/view?usp=drivesdk This situation when moving to the item widgets. What to do?)

Please also check your memory allocation and follow this guide: https://forum.tagdiv.com/system-status-parameters-guide/
If you still cannnot access the widgets area, please also try it on a wp default theme to make sure your wordpress install is not affected.

Let us know how it goes.

Thanks.

Hi,

The theme does not have a problem creating and using any sidebar, and place it wherever you want. In almost all cases plugins or modifications to the theme by any means, are causing issues.
I suggest you deactivate all your plugins except the ones provided in the theme package as a test, and clear any installed cache again if necessary. Then try to create and customize the sidebar.

Thanks

Hello,

I’m not sure what html you replaced, but if you want to reinstall the theme files, simply replace them as you would update the theme. Use this guide and choose any other method besides the automatic one: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks.

Hello,

The shop page is not available when installing a demo. You can create a custom page in the page builder and then set it as a shop page: https://docs.woocommerce.com/document/woocommerce-pages/
Please use this guide to learn how to use the page builder: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hi,

Please deactivate all your plugins except the ones provided in the theme package, then clear any caching installed. Switch to the main theme if you are using a child theme. This will rule out any plugin interference, or modifications.
Lastly you could try a theme reinstall using this method
– https://forum.tagdiv.com/install-via-ftp/

Thanks

Hi,

Please try to reinstall the theme using this method
– https://forum.tagdiv.com/install-via-ftp/
Also deactivate all your plugins except the ones provided in the theme package, and clear any caching installed. Switch to the main theme if you are using a child theme.
Check as well the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/

Thanks

Hello,

It means you are not updating the theme properly. You absolutely must not have both versions in your install. The files should be replaced, not copied next to the previous version. Simply replace the files in your old theme version with the new ones.
Please use this guide to properly update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks.

Hi,

The Accordion element may not be suited for what you are trying to achieve. The same thing happens for me as well
– https://www.screencast.com/t/zIuMRidtN
Also the Tabs element is known to cause issues with videos. You could try this code and see if this fixes the issue, just enter it in Theme Panel->Custom Css. Clear any caching installed after you enter the code.

.vc_tta-accordion iframe {
height: 100%!important;
}

Thanks