No search results were found in Documentation!
Hi,
The menus indeed can be set in Appearance->Menus, there you can edit the menus and their locations. Save the settings once made, there should be no problem doing that.
Or set the menu through the theme panel, each location has a setting, like this example for the header
– https://www.screencast.com/t/i3GjpOaU
If you already tried this and the menu is not setting, try deactivating all plugins, leave only theme plugins active. Check the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the WordPress allocated resources if needed, according to the guide. Then check if you can set a menu properly.
Thanks
Hello Ron Robinson,
First please check the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
The issue, in this case, was with the save inner row option, in the tagDiv composer
– https://www.screencast.com/t/SrmHc7pr
Please re-install the theme by FTP
– https://forum.tagdiv.com/install-via-ftp/
Deactivate and remove all theme plugins and reinstall them. Deactivate all other plugins, leave only theme plugins active. Check to see if everything works as intended.
Thanks!
Hello jmedina0107,
Make sure that your theme has been installed correctly via FTP way, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/, remove all of the untested plugins if you are using something like this, clear all the caches and check the results.
Thanks for your understanding!
Hi,
There should not be any issues, if the system status parameters are set according to the guide
– https://forum.tagdiv.com/system-status-parameters-guide/
Check the permissions on the uploads folder, this could be the cause
– http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
Try installing the demo you want again while having all other plugins deactivated, leave only theme plugins active. If you have another demo installed, everything it has imported will be removed by the new demo.
If there still is a problem, please send us an email at contact@tagdiv.com and provide admin login information, as well as FTP access. We will take a look.
Also include a link to this topic in the email.
Thanks
Chris, are you tag div tech support? With 8000 posts, I guess you are that, or just marketing.
If you look at the emails sent to you weds, yesterday and today, you’ll find they include site logins, ftp logins and feedback from hosting, who spent a lot of time looking into this yesterday.
Fairly obvious catch-alls like disabling all plugins, removing and reinstalling td plugins, all that sort of stuff was done on wednesday. It was repeated by hosting yesterday, who took the time to also visit wponion.com to see what they could find there.
1. https://www.wpion.com/members/system-status/
>>>> The system status parameters guide given by ‘tagdiv’ support has been already configured on the server. The current PHP Handler set is fcgi, which can be changed to suphp (the default handler set for PHP 5.6 and PHP 5.5) is the only remaining configuration to be checked to check whether the error resolve or not.
(currently on php7)
2. https://www.wpion.com/members/topic/tagdiv-composer-not-working/
>>>>> TagDiv support states: You can try to disable all the plugins except tagdiv composer and check again.
(done on multiple occasions to no effect)
https://www.wpion.com/members/topic/tagdiv-composer-doesnt-work-anymore/
>>>> TagDiv fix in the forum: Usually recommend folks put the explicit https path for website and plugins folder into the wp-config.php file, while adjusting the amount of RAM allocated to WP.
(server has 5gb ram, php setup as below)
[PHP]
max_execution_time = 300
max_input_time = 600
max_input_vars = 5000
memory_limit = 128M
post_max_size = 8M
session.gc_maxlifetime = 1440
session.save_path = “/var/cpanel/php/sessions/ea-php70”
upload_max_filesize = 8M
https://www.wpion.com/members/topic/tagdiv-composer-not-working-3/
>>>> Same solutions mentioned above.
They pointed out that there is nothing else they can do or try, that none of my other wp sites have issues and that the error in any case only exists when a user tries to open td-composer.
Your own tech people have logged into the site twice today. I know they opened and tried to edit a couple of pages and looking also in my hosting files I can see they also accessed newspaper/includes/wp_booster/wp-admin/panel/td_view_system_status.php which I’m guessing gives them a rundown of the system, so they already know it is set up correctly.
The issue seems clearly related to td-composer. I’ve seen posts in various places about it, not just here, and it seems quite a few people have had and are having problems with td-composer not working for them. What I haven’t seen anywhere is a solution, which is very, very frustrating. I have been unable to continue working on my site for two whole days now.
That is unusual, I have tested with the latest version of the theme and Woocommerce plugin, there are no issues of this kind.
You could try a theme re-install by FTP
– https://forum.tagdiv.com/install-via-ftp/
Leave all non-theme plugins deactivated, use only theme plugins and woocommerce. Check the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the allocated resources according to the guide, if needed.
Also check the PHP version you are using, the theme is tested with versions up to 7.1 others may cause issues.
Let us know the conclusions.
Thanks
Hello,
It could be a server configuration issue. We cannot recreate it on our end. It could also be caused by a plugin. we have seen such behavior in the past related to plugin conflicts.
Please try to increase your memory allocation like so: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello colby.duhon1,
Please try to make a new clean install from scratch via FTP way to another sub-domain for testing and check the results. These settings should be there all the time if the theme was installed according to our documentation. also, check the system status parameters to be increased according to our documentation.
Hope this helps!
Thanks for the message!
Hello,
For page speed please use these guides.
1) Only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
2) Use cloudflare: https://forum.tagdiv.com/cloudflare-cdn/
3) Use the official page speed guide: https://forum.tagdiv.com/how-to-make-the-site-faster/
as a note on speedbooster: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
4) Please use this guide to increase your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/
I hope this helps.
Hello Marc,
First of all, you should make a full backup to your database to avoid losing all the data. The clean install means to make a new theme install for a new sub-domain, without any untested plugins or additional customization. On the default state, the theme should work as expected and all the theme settings should have to be there. Ensure that all of the system status parameters are increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ to avoid occurring some unknown problems.
Thanks for your understanding!
I have checked it.
System status by theme:
System status from my hosting provider (Godaddy):
I can see that the theme system status doesn’t show the actual memory limit…
How to manage?
Check your System status parameters: https://forum.tagdiv.com/system-status-parameters-guide/
Hello,
Please use this guide to increase your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/
If this does not fix the issue, please also check plugins as they can also slow down the site considerably.
Thank you!
Hello tonima,
It’s strange! Notice that all the pages should have to be edited with our page builder. Check the System status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if the problem is still there, I suggest you make a new clean install from scratch via FTP way to another sub-domain and check the results.
Thanks for the message!
Hi,
It could be related to hosting, the 500 is an internal server error. This would be some general advice in the matter
– http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
Check theme system status as well, ask the provider to increase the allocated resources if needed
– https://forum.tagdiv.com/system-status-parameters-guide/
Thanks
Hi,
The first step would be plugins bu you have already tried that. The second would be theme system status parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
You can ask your hosting provider to increase the allocated resources, might be needed.
If there is still a problem we can take a look. Send us an email at contact@tagdiv.com and provide admin login information. Also include a link to this topic in the email.
Thanks
Right now my Newspaper system status is:
Theme version i 8.6
php.ini configuration
Server software i Apache
PHP Version i 7.1.10
post_max_size i 96M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 50 – the execution time should be bigger than 60 if you plan to use the demos. To see how you can change this please check our guide here.
(max_execution_time 50 is the number that I cannot change)
max_input_vars 5000
SUHOSIN installed false
mbstring available
WordPress and plugins
WP version i 4.9.2
WP multisite enabled i No
WP Language i en_GB
WP Memory Limit 94 MB/request
WP_DEBUG False
Hi,
There are some parameters that you can check, in the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
Insufficient resources can cause issues with the theme and theme plugins. Ask your hosting provider to increase the values if necessary.
Additionally after doing this, please try as a quick test to deactivate all plugins except theme plugins, and check if the composer works properly. Let us know the results.
Thanks
Hello vp360,
Sorry for this inconvenience but please notice that plugin has not been tested with the theme and we do not know all the early behaviors that can occur, sorry! as a quick hint which can be useful for you is to ensure if your system status parameters are increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Thanks.
Hi,
The composer should work properly using the latest WordPress version, there is no need to downgrade. Regarding PHP versions, the theme is tested with versions up to 7.1 anything higher may cause issues.
First steps would be deactivating plugins, child theme, also trying the composer on a new page. The system status recommended values are mentioned here, but I believe you already seen the guide
– https://forum.tagdiv.com/system-status-parameters-guide/
If everything is within parameters and there is still an issue, please sen us an email at contact@tagdiv.com and provide admin login information. We will take a look.
Thanks
Hi,
The warning seems to be related to the base64 decode function in the theme, it is considering it insecure. Please check first if WP Debug is set to false in the wp-config file
– https://forum.tagdiv.com/system-status-parameters-guide/
If you also have a security plugin installed or a security service provided by the hosting, you could check if there are options to exclude theme files and elements.
Thanks
Hello Suresh,
Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ The most common rescue issue in the theme happens because of these parameters.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello AcarelTV,
Do you have checked your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Check this section and if the values are not okay try to increase them, clear all the caches and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello Marc,
Try to make a new clean install from scratch via FTP way to another subdomain, increased the system status parameters to be according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/, install only the plugins that come bundled with the theme core files and check the results. After you have updated your theme, install your backup and check the results. Should working fine.
Thanks for the message!
Hello yahav,
Make sure that using the latest version of the theme installed via FTP way because this is the surest method in this case. Also, make sure that your system status parameters are increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Thanks for your understanding!
