Search Results for 'update'

Hi,

Please make sure you have updated the required plugins not only the theme, from your theme package – https://forum.tagdiv.com/whats-included/ especially Visual composer – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also if you use a child theme try disabling it to see if it affects the theme functionality and make any necessary adjustments if it does.

Thanks

Hi,

The developers decide what to update in the theme and what gets prioritized because there is a long list of fixes, improvements and suggestions to implement and it can not be done all at once. You can find the changelog of the latest theme version here – https://themeforest.net/item/newspaper/5489609 and you should consult it before any theme update as recommended here – https://forum.tagdiv.com/how-to-update-the-theme-2/ As for the child theme, you will have to go through it carefully, verify the code and make the necessary adjustments. Any modification you made through the child theme will have to be tested with the new update because some elements from the theme may be subject to change, so it is not guaranteed to work with your previous customization.

Thank you for understanding

Hi,

Please follow these steps as they are explained in this update tutorial – https://forum.tagdiv.com/how-to-update-the-theme-2/ The ftp process is the surest and the recommended method in this regard – https://forum.tagdiv.com/install-via-ftp/ Also remember to update the required plugins to the latest version.

Thanks

Hi,

If you follow every step of the update process explained in this tutorial – https://forum.tagdiv.com/how-to-update-the-theme-2/ everything should be fine. It explains each of the update procedures either it’s with wordpress or through ftp, as well as instructions about the backup process – https://codex.wordpress.org/WordPress_Backups Anyway, if you run into problems we are here to help you get through them.

Thanks

Hello zcarmichael,

We recommend the FTP way because this is the surest method in this regard. For more information about this method, please consult here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hello nano2408,

Unfortunately, I cannot provide a solution in this regard, sorry! As you can see on the internet, this is an issue which causes this. I have added this problem to our list of improvements and fixes, and our colleagues will make some deeper investigations at the future and if will be found a solution in this regard, we will consider to fit in in our future updates.

Sorry for the inconvenience and thanks for your understanding!

Hello Robotakis,

All the theme panel settings have been loaded in your database and you will not lose these if you will update the theme. Do this steps via FTP way because this is the surest method in this regard. For more information about this, please consult here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hello whitehat,

Do you update the latest theme version? If you have not do it you should do it now because in the latest version of the theme, was introduced the option to disable logging section. Please notice that since now, if you will have a log-in on your website and if you do not have the https you will see the no-secure message. You should have the https. For more references about this regard, you should read the following information posted by Google, like this -> http://www.pcworld.com/article/3118164/security/google-chrome-to-start-marking-http-connections-as-insecure.html

Thanks for your understanding!

Hi,

The mobile theme comes with it’s own predefined template for pages, posts optimized for performance and speed and it is fully tested and working properly. I can not replicate your problem so I recomend you follow the advices suggested above and try to deactivate your plugins except Visual composer just as a test and clear your cache and purge cdn files if you use it, to see if the issue is still present. Also check any custom code you may have added to the theme panel or theme files. More information about the mobile theme here in the documentation – https://forum.tagdiv.com/the-mobile-theme/ When activated you can not use any Visual composer element, because the mobile theme does not use this editor but you can use instead the mobile editor. If you want to display the same elements from desktop on mobile you can disable the mobile theme and use the theme’s responsive design and deactivate the plugin.
Visual composer does not need to be activated, it comes preactivated in the theme package – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and is updated with new theme releases. If none of the suggestions above produce any favorable results you can try and reinstall your theme or consider updating to the latest version – https://forum.tagdiv.com/how-to-update-the-theme-2/ the theme and it’s plugins.

Thanks