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jacobgrass
tagDiv Member

Thank you Bettina!
I have all thing updated, actually I have tried to downgrade the theme and it starts working.
I will try to skip this version or try something with the cache.
Thank you
Jakub

madder
tagDiv Member

Hi,
Is this a new update? Some of my old blocks are red, but when I add a new block, it defaults to black. The only way to get it red is to duplicate an old block. Is it possible to apply it to some blocks only?

  • This reply was modified 5 years by madder.
  • This reply was modified 5 years by madder.
Max Schenkel
Participant
#0

got the theme key, but i lost the access to my email and password of envato, is there any way i can get zip file of updated newspaper theme from support? I am not able to update the theme from wordpress coz the theme version i got is 8. something or can anyone comment email or the customer support?

Calin
tagDiv Staff

Hi Demir, I’ve noted this as a suggestion and I hope that our developers to add it in the coming updates.
If there is anything else that I can do to help, let me know!
Also thank you for your kind words and your support in our theme!
Have a nice day!

Bettina
tagDiv Staff

Hello Jakub!

Please make sure you have the latest update for the theme and plugins also.
This seems to load another template. Please check and set the global template in order to display the same template on every page.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Max Schenkel
Participant
#0

I got the Theme key, but i lost the access to my email and password of envato, Is there any way i can get zip file of updated newspaper theme from support? I am not able to update the theme from wordpress coz the theme version i got is 8. Something or can anyone comment email or the customer support?

tamsin_lechner
Participant
#0

FYI have been working with Newspaper Version 11.1 (WP5.8 PHP7.4.21) and yesterday it was fine.
Today, with no changes, the Instagram Widget/Footer is not working properly and no images (7) are showing. Instead it displays broken icons with some of each post’s text.
Links otherwise all work and I have checked/reauthorised account setup etc both ends. Also in Theme Panel>Social networks – the social counts are up-to-date and access tokens current.
Have also now updated to Version 11.2, tried deactivating/activating plugins etc without a fix.
What else should I try? Thanks.
Here is a copy of the errors messages …..

api.js:1 Failed to load resource: the server responded with a status of 400 ()
214358623_805474800152077_3283308590101982100_n.jpg:1
Failed to load resource: net::ERR_BLOCKED_BY_RESPONSE.NotSameOrigin
229092072_855363258406612_9000350593364262851_n.jpg:1
Failed to load resource: net::ERR_BLOCKED_BY_RESPONSE.NotSameOrigin
208814108_1317966315266128_5436376224061646481_n.jpg:1
Failed to load resource: net::ERR_BLOCKED_BY_RESPONSE.NotSameOrigin
210190092_122739526677502_6379702526354803344_n.jpg:1
Failed to load resource: net::ERR_BLOCKED_BY_RESPONSE.NotSameOrigin
218979379_259746698825850_784068717969812026_n.jpg:1
Failed to load resource: net::ERR_BLOCKED_BY_RESPONSE.NotSameOrigin
206079412_212514590722576_8054663980562191739_n.jpg:1
Failed to load resource: net::ERR_BLOCKED_BY_RESPONSE.NotSameOrigin
219886734_362795798585583_6446584904180752897_n.jpg:1
Failed to load resource: net::ERR_BLOCKED_BY_RESPONSE.NotSameOrigin

ianternet
Participant
#0

I just updated my Newspaper and everything was smooth but certain things are not where they are. For example /blog which displays all the recent posts shows the full context and not an excerpt – where can I change it?

Individual blog posts now have next and previous posts now… where can I change that… help docs are not updated and spend like 45 mins looking through every option

Category layout now needs cloud templates which is cool but why do I have to set one for each archive, search, 404, cant I just use search template for all of them?

leorodrigues94
Participant
#0

Hi tagdiv team,

So the problem related on the title is happening when I try to create/update a page with a personalized HTML inside of it, everytime I try I get a message saying “Failed to Update” or “Failed to Publish” and it never let’s me update/create new pages with a embed code on it (https://prnt.sc/1ih4ob9).

For me this is quite important because my landing page quiz is inside one of those pages and now I can’t even update it.

Can you help me with that?

Thanks and take care!

jeanbaptistenox
Participant
#0

Hi there!

I have updated the newspaper theme to 11.2, all plugins are activated. Everything is ok in back office. But ! On home page, the big grid doesn’t works anymore and it’s showing errors : code text. Impossible to access to the big grid with tag div composer or change anything. Can you help me ?
https://www.pinbalmag.fr
Best regards

vipers24
Participant
#0

I have created a custom post template for each of my categories.

Inside the Newspaper Theme Panel, I have updated each category and assigned its custom post template.

When I visit my site (staging site), I’m not getting the correct templates.

For example, this post has a category of SOFTBALL. In the theme panel, the category is set to open the softball custom template, but it’s pulling up a generic template:

https://www.staging2.ohiovarsity.com/vipers-conclude-tryouts/

In the upper right hand corner, I see this:

EDIT WITH TAGDIV COMPOSER (green box with white text) and next to that it says: GLOBAL Single Post Template 10

Sometimes it works and sometimes it doesn’t.

Is there something I’m missing?

FranckBRUNET
tagDiv Member

Hello,
I made an update of the template and the whole structure does not load. However everything is ok.
Do you have a solution? Because if not, I will have to change the template
Thank you
Franck

amassio
Participant
#0

It seems that after the update to 11.2 version I cannot upload a logo from the header tagdiv template.
I have another website with the previous version and there it works.
How can I fix ?

Best Regards.

biraghi
Participant
#0

after updating to version 11.2 now if I try to edit a post or create a new one a blank page is loaded

thanks you

info7287
Participant
#0

Hello my name is Francesco and I am administrator of the blog ceotech.it. I am writing because after the last update of the template and WordPress I can no longer update the Widget section. In fact, if I enter the data to update the number of followers of social channels or I want to insert a new banner in the images when I go to update to save the changes I get an error as the screenshot attached. I look forward to your response regarding the resolution of the problem and thank you in advance.

Screenshot
https://ibb.co/ZWvDn8F

Bettina
tagDiv Staff

Hello!

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Calin
tagDiv Staff

Hi,
I just made some tests with Pricing table and using one element is working -> https://i.imgur.com/jV34hzW.png but the problem appears when there are more Pricing table elements -> https://i.imgur.com/3aWvGJV.png, then it seems to be apply only on the last one. I notice our developers about this problem.
Unfortunately, for the moment on Newsletter plugin were no features added, maybe in the coming theme updates.
Also I added your suggestions on our list and I hope that those will be add in the coming theme updates.
If there are other problems, please let us know!
Thank you for letting us know about that bug and suggestions!
Have a nice day!

Demir
tagDiv Member

Ok Calin, I got the point. I don’t want to mess with writing additional code. Because there may be problems in the next updates.

But when you type something in the quote field, the “Quote length” information specified in the blocks should work. Thus, it will be a great convenience for users and it will be possible to display it differently on each page. I don’t think this is difficult to do. It would be very useful to have such a small but very useful feature when there are so many powerful features in the theme.

I use the Newspaper theme very much like and trust. So far, I have never regretted choosing this theme. It allowed me to create a blog whose design and content is highly appreciated by all users, without writing a single extra line of code.

Thank you again for your interest and help.
Best regards!

Bettina
tagDiv Staff

Hello!

Let me explain you which options you have:

1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: https://forum.tagdiv.com/the-mobile-theme/

If you want a responsive version for your mobile version, then you should uninstall the Mobile Theme plugin which has its own templates and your responsive version will appear automatically.

Please note that if a page is made by Composer, than the content won’t be displayed on Mobile theme version: https://forum.tagdiv.com/the-mobile-theme/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure that all theme plugins are installed (tagDiv Composer, tagDiv Cloud Library and tagDiv Standard Pack if you are using standard elements). Most of the time one of the theme plugins is not activated.
If the problem persists, please provide a link to your website to check it.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Let me know the results!

Thank you!

mgpl
Participant
#0

Hi,

This is a bit of urgency.

I recently updated our website’s version on https://www.talkesport.com.

It has broken the website completely and all theme panel options are not void. It is not visible, please guide me through on what could have possibly caused this and how to restore.

I’ve read multiple posts here with the same issue but that doesn’t seem like working very fine for me.

I’ll be waiting for an update.

Anamaria
tagDiv Staff

Hello,

Unfortunately, we don’t know how this plugin works.
I would not recommend doing auto-update directly on the live website, because various problems can occur.
It is also recommended to make a full backup to all files and database before updating.
Also, I have now checked your website and it seems to be working fine.

Thank you!

Bettina
tagDiv Staff

Hello!

Our developers are working a lot to improve the page speed in every update.
So, please make sure you use the latest update of the theme and plugins because it may help you for your page speed. First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, to increase the page speed you can check these similar topics for more solutions:
https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
https://tagdiv.com/how-to-increase-page-loading-speed/
https://developers.google.com/speed/docs/insights/v5/about
https://forum.tagdiv.com/topic/adminpanel-slow-td-composer-query-string/

Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Bettina
tagDiv Staff

Hello!

Here is an article about how to fix this problem: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Please provide some screenshots with the settings for the news ticker.

Thank you!

Calin
tagDiv Staff

Hi sparky263, for the moment this is not integrate with Mai Chimp, our documentation for how to use and what can do the Opt-In Builder -> https://forum.tagdiv.com/tagdiv-opt-in-builder/
What you can do is to export the list of emails from Opt-In Builder -> https://i.imgur.com/U45txGX.png and set it in Mail-Chimp .
We hope to add more options in the coming theme updates.
Thank you for your understanding!

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