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Vlad S
tagDiv Staff

Hello !

We are sorry for your inconvenience !

I pressume you have made an update. It is mandatory to delete all theme related files from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Calin
tagDiv Staff

Hi,

Is possible to get these errors if you make update to theme without delete the old version and just overwrite with the new one.

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Please make sure that you have the last version of theme (v9.7.2) also please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If the problem is still there, please delete( delete the theme plugins too, do not override ) the current version of Newspaper that you have and download again from themefores the newspaper and reinstall it.

Thank you!

aleister
Participant
#0

Hi,

website can’t pass AMP validation, says I have amp-auto-ads.

Solution?


</div>
</div>

</div><!-- close td-outer-wrap -->

<div data-theiastickysidebar-sidebarselector='"#secondary, #sidebar, .sidebar, #primary"' data-theiastickysidebar-options='{"containerSelector":"","additionalMarginTop":0,"additionalMarginBottom":0,"updateSidebarHeight":false,"minWidth":0,"sidebarBehavior":"modern","disableOnResponsiveLayouts":true}'></div>

<!--
Theme: Newsmag Mobile Theme by tagDiv 2019
Version: 4.8 (rara)
Deploy mode: deploy
Speed booster: v4.9.3

uid: 5cdd35aa4460f
-->

<!-- Header style compiled by theme -->

</body>
</html>
<!-- Page generated by LiteSpeed Cache 2.9.7.2 on 2019-05-16 13:04:26 -->

cpope
Participant
#0

I check my Hosting resources to match the resource requirements. Check Okay. Is there workaround to bypass theme Panel. I never had this problem before until after the last update to newspaper 9.

JanneK
Participant
#0

Hi!

I am trying to update the Newspaper-theme to it’s latest version but when I do that + update the js-composer, the site is completely broken. Please see this printscreen: http://www.jkankkunen.com/wp-content/uploads/2019/05/Näyttökuva-2019-05-16-kello-14.02.43.png

Site URL: https://www.lahitieto.fi/

Calin
tagDiv Staff

Hi,

Please make sure that the theme was install like in our documentation -> https://tagdiv.com/how-to-install-newspaper-theme/

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you update the theme like in our guide -> How to Update the Newspaper Theme for WordPress

If there still a problem, please let me know!

Thank you!

bemibel
Participant
#0

Hi,

Since I updated the last version of the theme the design broke. For example in the homepage the menu is in the left (before it was in the right), the titles are smaller and they are in the left (before they were centered), the buttons look different, etc.

I tryed deactivating plugins, cleaning the website cache and the browser cache, and the problem still persists. When I’m logged in the website looks okey and everything is normal, but when I log out everything looks bad. I just can’t understand if all the caches are cleared.

Can you check if it is some problem with the update? Maybe TagDiv Composer or something else is not working properly.

Thank you.

Catalin
tagDiv Staff

Hi,

Please ensure that your system status was correctly updated according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ In major cases, this error appears when your PHP memory has exhausted and that’s why you cannot save anything.

Thank you!

martijncsmit
tagDiv Member

Hi Calin,

I found the solution already, the smartlist template files are in a different location after the updates.

See here what I mean, the adbox is now just above the buttons instead of in between the picture and description text, much better clickrates on my ads now

https://www.mamapagina.net/2018/11/07/20-dingen-die-het-de-ongeboren-baby-oncomfortabel-maken-in-jouw-buik/

Thank you

Martijn

marclaude
Participant
#0

Dear tagDiv Support,

I have updated the theme from Newspaper 9.0 to 9.7, but now Big Grid Full 7 has titles and text issues, the same occurrs with the other “Full” elements, and also with the Flex modules.

If I change the padding I get issues on mobile devices, and it is strange because in the past I didn’t have any issue with any modules, especially with the Big Grid Full elements that are my preferred ones.

Any suggestion to fix them?

Thank you and Best Regards,
Marco M.

td4
td3

Vlad S
tagDiv Staff

Hello !

I meant that when you update the theme to make sure that the old theme has been deleted first. If the updated just overwrites the files the update will not work. I mean delete all theme related files.

Thank you !

Vlad S
tagDiv Staff

Hello !

Unfortunately that video was not working for the updates newer than 9.7.1 At the moment we do not have a video tutorial on how to update the theme via FTP but we are working on it. If you follow this steps it should be fairly easy:

Step 1 – Open the folder “Themes” located in “Your Site’s Name/Wp-Content/Themes” and backup your Newspaper Theme folder by saving it somewhere on your computer. You can also choose to delete it. Your content won’t be lost, but please note that if you have any theme code modifications, they will be lost. You have to reapply them after the update is over.
Step 2 – Connect your FTP account using Filezilla. Navigate to the WordPress theme directory within Filezilla (“Your Site’s Name/Wp-Content/Themes”).
Step 3 – Download the newest version of the Newspaper Theme from ThemeForest.
Step 4 – Unzip the “Newspaper-tf” archive file and the “Newspaper.zip” file.
Step 5 – Extract “Newspaper.zip” file.
Step 6 – Delete the existing Newspaper theme folder
Step 7 – Drag and drop the new “Newspaper Theme” folder into “Your Site’s Name/Wp-Content/Themes”. Your content will not get removed! Update all of your plugins, for more information regarding this visit this links: https://tagdiv.com/update-newspaper-theme/ ; https://tagdiv.com/how-to-install-plugins-and-update-plugins/

Thank you !

Paradoxer
Participant
#0

When I go to Newspaper > Theme Panel > Block Settings, and I click on “Thumbs on Modules/Blocks”, the box does not open at all. It constantly indicates that it’s loading, like so:

I wanted to access this menu to enable the thumbnails required for Related Articles, however I am unable to load the menu at all. I should note that this is the only menu that does not open: “Category tag on Modules/Blocks” and “More info on Modules/Blocks” both open fine.

The Newspaper version installed is the latest, 9.7.2. I’ve tried disabling all of my plugins.

I’m unsure if it’s related, but Site Health indicates the following critical errors:

– The REST API encountered an error
– Your site could not complete a loopback request

With the following message for both: “Error: [] cURL error 60: SSL certificate problem: self signed certificate in certificate chain.” Updating the version recently, I had to manually install the plugins because this error caused the dashboard updates to not work.

My hosting service looked into it, and concluded that this could have something to do with the Newspaper theme (the site is running the latest version of PHP).

Matt Pramschufer
tagDiv Member

In case anyone stumbles onto this… There is no way to customize without risking changes being overwritten when TD pushes updates.

Catalin L. May 8, 2019 at 7:54 am
Hi,

Most of the theme files were moved into the tagDiv Composer plugin as per the requirements of Envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements, as we wrote an article on that subject. In the future, if you need to make some changes over those core files, you need to check the files from here -> https://www.screencast.com/t/Pu345nqP If you need more assistance in this case, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/

Thank you!

Reply
AvatarMatt Pramschufer May 9, 2019 at 3:39 pm
So does this mean that you have to edit the core plugin files directly!? I have made changes to the footer and various part of site through child theme template customizations, how are these suppose to be added now without editing the core plugin files?

Example. I have a child theme and have

childtheme/parts/footer/td_footer_template_14.php

I have added an above footer widget area to this file, and now this is gone. How would I re-add this functionality?

Reply
Catalin L.Catalin L. May 10, 2019 at 7:36 am
Hi,

Most of the theme files were moved into the tagDiv composer plugin as per the requirements of Envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements.
We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Moving forward with such requirements, a child theme will only work with functions.php, and style.css, as there are very few files left in the main theme as Envato, requires all functionality to be added through plugins. From now on, if you want to make some changes over the footer theme templates, you need to edit the code from here -> https://www.screencast.com/t/RqUdpKc8 Also, if you need more assistance in this case, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/

Sorry for the inconvenience and thank you for understanding!

Reply
AvatarMatt Pramschufer May 13, 2019 at 4:59 pm
That does not help at all. What happens when you update the TD Composer plugin? All of the updates that were done to those would be replaced.

This is NOT going to work for continuous development using the Newspaper theme.

There are ways to incorporate locate_template() within a plugin so that you can still maintain the functionality of overriding core templates.

This is not an inconvenience this is a DEAL BREAKER for utilizing this theme going forward with new clients, the flexibility and customization of this theme just went from 90% down to 0%.

Catalin L.Catalin L. May 14, 2019 at 7:53 am
Hi,

The Newspaper theme update brings a change for the customers that use WP Bakery Page Builder with our Theme: when you’ll be updating to the Newspaper 9.7.2 version, you’ll need to activate the tagDiv Composer to keep the Newspaper theme functionality you’ve previously used. Otherwise, you will have basic WordPress functionality, complying with Envato WordPress Requirements – https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements.
Please note that activating the tagDiv Composer doesn’t mean that you are required to use our custom page builder on your website. You can use the WP Bakery page builder as you did before the update. We recommended you to do not use the tagDiv Composer and WP Bakery page builders on the same page though, because you cannot edit with WP Baker blocks and shortcodes created with tagDiv Composer or vice-versa. Regarding your customizations, if you have made and have affected some of the theme core files when you will make the theme update, all of these files will be overwritten. You need to make a full backup and then, all these customizations should have to be implemented again to the core files.

Thank you!

AvatarMatt Pramschufer May 14, 2019 at 9:19 pm
Catalin,
Your response has nothing to do with the issue I proposed. I did not say anything about WP Bakery.

The theme has no hooks at all to implement customizations on a plugin level, and now the functionality of customizing page/post templates has been removed without introducing a new method to make those customizations.

Your answer of just “hack the core files” is absurd. You can not really believe that your customers are going to think this “cowboy coding” way is going to fly in 2019?

Is there someone on your development team or someone higher up that you could connect me to?

I have built out over 20 media publications using the Newspaper theme, all of which have customizations. If I make changes to the TD Composer plugin and you push out an update, it is only a matter of time before all of those customizations are lost.

Catalin L.Catalin L. May 15, 2019 at 8:12 am
Hi,

Sorry for the inconvenience! In your case, if this update will affect your websites, the best solution is to keep the old theme version (9.1) for them. This can be downloaded from here -> https://forum.tagdiv.com/topic/important-new-update-newspaper-9-7/ Please notice that we try doing our best and where we find a way for this case, we will make an update with this, sorry! At the moment, there is no such thing, sorry!

Thank you!

martijncsmit
Participant
#0

hi,

With previous versions of the smartlists I was able to change some code and move the ad box position to just above the previous and next buttons, but since the update the ad box is between the picture and the description test. How can I change this?

Thank you

Martijn

covalenteer
tagDiv Member

Hi Vlad,

Just want to make sure I’m following 100 percent.

“Take note that is mandatory to delete all what was left from the older theme version before intalling this update.”

What exactly do you mean by this? While I don’t see this in the resources you provided, it suggests to me that we need to delete all the pages we created, the plug-ins associated with our current version of newspaper, and thee theme itself, and then rebuild everything. Can’t we just overwrite the old theme through FTP, keep the pages as they are, and update the plug-ins after the theme is installed?

Calin
tagDiv Staff

Hi,

That plugin cannot be used anymore since update 9.7, it has been replaced by a new plugin
https://forum.tagdiv.com/developer-info/
You could use this plugin from now on. Or experiment with flex blocks, maybe what it used to be possible only with the api plugin, it is now possible with flex blocks and grids
https://tagdiv.com/tagdiv-composer-flex-block-elements/
https://tagdiv.com/tagdiv-composer-big-grid-flex-elements/

Thanks

Vlad S
tagDiv Staff

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Eric V
tagDiv Member

Oww i did read to fast. Let me update again! THanks!

Eric V
tagDiv Member

Hey Simion,

No, we always update. We use version 9.7.1 since a couple of weeks.

Please advice. Thanks.

Simion C.
tagDiv Staff

Hi,

What theme version are you using? There were some problems in 9.7 and 9.7.1, they were fixed in the 9.7.2 update.
If you use an older version please update to the latest version. Here is a guide if needed – https://tagdiv.com/update-newspaper-theme/

Thanks

ancestrycounts
Participant
#0

I updated to 9.7.1 two weeks ago and there was a video of how to do it via FTP. I can’t find that video and need it to update to 9.7.2. I have this link https://tagdiv.com/update-newspaper-theme/ but it doesn’t have the video for FTP.

Thanks,
Stacey

Calin
tagDiv Staff

Hi,

If you are using the mobile theme the content from mobile editor will be update with the same button ( will be the same page with different content).
If you do not want to use the mobile theme you can deactivate it and use the responsive version of Newspaper theme, the mobile theme plugin is made to make your website faster on mobile version, only that.

Thank you!

newquayactivitycentre
tagDiv Member

Hi
I tried this and that’s how it worked before this update but now it seems to not be working?

marclaude
tagDiv Member

Only Administrators and maybe Editors *should see post views count.

PS: I have updated right now the Newspaper theme to 9.7 (plugins included) and I have extended support for 1 year more.

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