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Thank you responding back Bogdan, I understand that it hasn’t been easy for you guys since the release of 8.7 update, but perhaps better to quadruple check everything before releasing an update would make sense as since the update to 8.7, it has caused more concerns than appease your customers including myself who has recommended your theme to 2 established news publishers and are currently running your theme.
I have emailed my ftp details to Alin who is going to try and fix the fatal error i encountered after i updated the site followed by reinstalling the TD composer plugin.
Also please provide us with the changelog info so we know what has changed in the new update.
Many Thanks.
Hi Catalin,
Why did this happen now on this theme update and not on previous versions? It was working fine for every theme update.
First solution is a no no, I am not using any CDN. Plus isn’t this part of the Newspaper theme?
Thanks for clarifying.
the theme is updated to 4.3 version
but the instagram space – that was not updated – is now empty
I deleted the cache, I tried to change account – i.e. cocacola – and the images appeared, then switched to our account and the space turn empty again…
added instagram in the footer for the first time and is empty…
how can I fix it?
Hello,
Sorry for the inconvenience, but the update encountered an issue with the theme plugins. The new version of the theme conflicted with the old version of the plugins and that is why they needed to be disabled before updating. This was fixed onve we noticed it and another theme package was uploaded to envato fixing the issue.
Sorry for the inconvenience caused. As for the email, not all emails are seen on the same screen so if you provided your admin access in another email, Alin could not have known unless he searched for it knowingly.
Again. Sorry for the inconvenience and hope the issue have been resolved.
Thanks.
Hello Severin,
Make sure that your theme has fully installed via FTP way, all the plugin are updated, clear all the caches and check the results. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
this is a very specific issue and likely more wordpress related than not but here goes.
for our site we are creating an alphabetical index.
To achieve this we enter a (mostly) lastname in the custom field keyword, of which the first letter is stored in an additional field called alphabetical_letter.
We have created a script that does this for any article we update manually. However since we have a large database we have no desire to do this for each single post… is there a way to achieve this for the whole database and make this script below run once for all posts ?
function my_acf_update_letter( $value, $post_id, $field ) {
$taxonomy = 'alphabetical_letter';
$first_letter = strtoupper(substr($value, 0, 1));
wp_set_post_terms( $post_id, $first_letter, $taxonomy );
// return
return $value;
}
add_filter('acf/update_value/name=keyword', 'my_acf_update_letter', 10, 3);
I have been informed that I should “hijack” the page template mechanism that displays multiple posts, but since the theme is rather complex I’d like some help to know where exactly I should be looking.
we have been trying and experimenting but havent had a lot of succes thusfar so any help is greatly appreciated.
Hello,
Unfortunately there was a slight snag in our theme update regarding the old theme plugins. Please download the theme package again and update the theme again. Before you do though, please disable and DELETE all theme plugin you have on your install to be certain they get replaced properly.
Thank you!
:)) no worries.
Yes it would be useful but unfortunately we do not have such an option to provide at the moment I will add it to our list for future updates and if this request becomes more popular, we will consider implementing such an option into our theme. We get lots of requests and have to prioritize based on popularity.
I have searched for a quick solution but came up empty unfortunately. The development team will have to have a go at this but we do not have a customization department so we cannot offer any such modification on short notice.
Thank you for understanding.
Hello,
Please download the theme package again from envato as there was a slight hick-up in the original update. It was fixed now. Please download the theme package again and please update your theme plugins as well. Deactivate and delete the current ones you use and then install them again from the new 8.7.3 theme package.
Thank you!
Hello, I have updated all plugins and theme by following your instructions. But now I can’t access URL ” https://mywebsite.com/wp-admin/admin.php?page=td_theme_panel ” it is logging out every time whenever I try to access theme panel.
when I check my apache error log I found this –
” [Fri Apr 20 15:13:49.394313 2018] [negotiation:error] [pid 15223] [client 172.68.146.41:31827] AH00687: Negotiation: discovered file(s) matching request: /home/mywebsite/public_html/index.html (None could be negotiated).
[Fri Apr 20 15:13:51.183614 2018] [negotiation:error] [pid 14656] [client 172.68.146.41:12835] AH00687: Negotiation: discovered file(s) matching request: /home/mywebsite/public_html/index.html (None could be negotiated).
Yes, the activation request is there, but please ignore it.
Please read this guide carefully.
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thanks.
Hello,
Please update your theme plugins as well. Deactivate and delete the current ones you use and then install them again from the 8.7.3 theme package.
Thank you!
PS the issue has been fixed so you can download the theme package again and install the new package that is now available on envato.
Hello,
Yes, there is a solution. Please update your theme using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!
Hi Bogdan,
I received a response this morning from Alin , here is the response
Hi,
Please try to update the theme again, but please delete first tagdiv plugins that you use. After you update the theme, you can install them from plugins area – https://www.screencast.com/t/dgc7coJ7g
Also please make sure that you clear all your caches and purge your files as I notice you use also CDN service.
If the issue persist please provide also ftp or Cpanel access so we can try to update it. Please make a full backup and disable your CDN service if you provide access.
Thanks!
Alin V.
Now please explain to me Bogdan, why in god’s name am I deleting plug ins in order to update a theme. This is preposterous. So you are telling me that number one selling theme requires users to delete plugins before updating a theme, seriously.
Also I provided my site username and password yet Alin is asking for the same details, which indicates my email was not read at all.
I would also like to see the change log indicating what the update is for. Again, let me reiterate, your customers are running professional businesses and they should not be encountering these sort of issues.
Hello Bogdan. We did all that. We delete cache, we even reinstalled the update of the theme and its plugins. But the problem persists.
Hello,
Sorry but the redirection plugin was never among the tested and recommended plugins to begin with. This can happen after a theme update. All of the plugins mentioned here https://www.screencast.com/t/cbWHG1GPBfvf are constantly checked and kept compatible after each update. We cannot do this for every plugin unfortunately.
Thanks for understanding
Hello,
No, you will not lose any data.
Please update your theme plugins as well. Deactivate and delete the current ones you use and then install them again from the 8.7.3 theme package.
Thank you!
Hello all,
Please keep in mind that the latest version of the theme has been fully tested and should work as expected. Ensure that the theme has been correctly installed via FTP way, all the required plugins have been updated, clear all the caches and check the results. If the problem is still there, please send us an email at cotnact@tagdiv.com with your log-in information (wp-admin) and Cpanel access so we can take a closer look at your setup page.
Thanks for the message!
Hello belony509,
Please update the theme to the 8.7.3 which is the latest version of it, clear all the caches and check the results.
Thanks for the message!
Tried many possible combinations .. reinstallation theme and all associated plugins, new installation, delete cache etc. but do not get to version 8.7 to work on my webpage. need help as soon as possible
Hello,
Please update your theme plugins as well. Deactivate and delete the current ones you use and then install them again from the 8.7.3 theme package.
Then test again and let us know if you still encounter issues.
Thanks.
Hello,
Please update your theme plugins as well. Deactivate and delete the current ones you use and then install them again from the 8.7.3 theme package.
Thank you!
Hello,
Please make sure you update the theme plugins as well by deactivating and deleting the current ones you use now and installing them again from the latest theme package.
Also please make sure you clear all cache afterwards.
Thanks.
Hi,
I SOLVED THE PROBLEM.
First I added the following lines to the “.htaccess” file:
php_value upload_max_filesize 128M
php_value post_max_size 128M
php_value max_execution_time 300
php_value max_input_time 300
php_value memory_limit 256M
I brought all the plugins into a passive state.
I cleaned the Cashes.
I updated the new Newspaper folder on the server via FTP.
I activated all the plugins one by one.
The site started working fine with the new 8.7.3 version.
Thank you very much to the support team for kind help
Regards.
Hello,
The fix for this has already been implemented into the theme package. Please download the theme again and update your theme plugins to the ones included in the theme package. Disable and delete the current theme plugins you use and install the new ones from the new theme package.
Thank you!
