Search Results for 'use visual'

Hi,

If you are talking about the Visual composer frontend option, unfortunately the theme does not work well with this feature so the developers decided to exclude this option from the theme. You could enable the frontend editor by removing this code from the theme td_wp_booster_functions.php file found in the theme folder->includes->wp_booster – https://www.screencast.com/t/Xp3wnzNx but it will not work properly if you have tagdiv blocks on your pages. If you want to use a frontend editor you can try the additional plugin TagDiv composer when it will be made available, as it is currently in development state.

Thanks

Hello keypractices,

I have checked your website, and I saw that you are using some untested plugins like Jetpack-Photon which can interact with the theme packet and cause a lot of unknown issues. Please try to disable all of the untested plugins, leave just Visual Composer to be active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, please try to make a new clean install from scratch via FTP way and install only the required plugins and check the results. -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

Unfortunately our theme does not work properly with that layout. Please use this guide to properly use visual composer: https://forum.tagdiv.com/how-to-use-visual-composer/

Thank you!

Oh…I thought you meant this forum. If you have a bbpress forum on your site and cannot edit your posts, then please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Each block is different, and it contains a combination of modules which use different thumb sizes – https://forum.tagdiv.com/theme-thumbs/ Also here is more information about how the cropping of the feature images works – https://forum.tagdiv.com/featured-image/ In your case from what I can see when the post has a featured image set, the module gets smaller in size somehow when it should remain the same. Try to use your browser inspector and check the thumbnail size for a block and module where this happens – https://www.screencast.com/t/kOTSIpm6kN and compare it to what it should be in theme panel – https://www.screencast.com/t/PyZlIubvU Or if you could provide a link to your site we can take a look at this. In most of the cases any image or thumb related problem is caused by a plugin, so you could try also to disable all your plugins except Visual composer, clear your cache and see if it still happens.

Thanks

Hi,

You could set a background color on any row in your homepage, in Visual composer first you must stretch the row – https://www.screencast.com/t/xQz2aeli then set a background color in the design options tab- https://www.screencast.com/t/CVC3c5ixK9 with this result – https://www.screencast.com/t/ikG7H2thtte Or you could use your browser inspector tool to identify the elements, the classes used and create a custom code to change their properties – https://www.screencast.com/t/XPZ3PBn6u Here is a tutorial about the browser inspector – https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks

Hi,

From what I can tell the font settings come from a different place then the theme’s css – https://www.screencast.com/t/KDdC2pzd6Zb and in the case of the h1 heading is set to a value in points – https://www.screencast.com/t/mXTbechYE overwriting the same settings. Most likely a plugin or conflict between plugins is causing this, I suggest as a test to disable all your plugins except Visual composer, make the changes you want to the post content headings font in the theme panel – https://www.screencast.com/t/cHOyPlx7 then clear your cache (very important) and also purge cdn files if you use it. Please try to follow all these steps because they will more likely fix this issue.

Thanks

Hi,

It seems this is an issue and we are currently investigating the matter. The theme uses these default fonts – https://forum.tagdiv.com/font-customization/ and can be customized for each element as explained in that guide. Regarding the thumb size, I am not seeing any problem in your related articles at the moment but from the screenshot you provided it seems that the other two thumbs are too small, the related module uses this thumb size – https://www.screencast.com/t/JomJHBYgmEy2 Also make sure you have updated the plugins along with the theme update especially Visual composer – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ as I see that you are using an older version.

Thanks

Hello ajenkins,

I have made some tests on my side, and the bullet text seems to work as expected, as you can see here -> https://www.screencast.com/t/FPqPQocC Most likely, you have some tested plugins which interact with the theme and cause a lot of unknown issues. Please, try to disable all of these, leave just Visual Composer to be active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Clear all your caches and check the results.

Thanks for the message!

Hello amurtes,

1)Please disable your untested plugins because it is possible to have some conflicts in your theme. Disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins which come bundled with the theme packet and rule out any conflicting plugins.
2)This is strange what you mean. So, please notice that we do not have any bad reports in this regard, sorry! Our mobile theme does not go to download another file instead of the mobile plugin, sorry! I suspect this issue comes from your untested plugins. Disable all of them, clear all your caches and check the results.
3)Your image is not loaded as expected, sorry! Please try to load it again in your Media Files, clear the caches and check the results. This error appears because the theme does not know the source of your image and that’s why you get this issue.
4)Please notice that the speed of your website depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements.
Please keep in mind that at the moment, we cannot provide optimization services because this task involve time-consuming and we do not afford to do this, sorry! We only can provide support for basic theme settings.
If you are not aware of these steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!
5)Unfortunately, there is no option for this but only these will be edited from the post editor.

Thanks for your understanding!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

You can use the shortcodes only for the elements available in the Visual composer editor – https://www.screencast.com/t/yWZXnU2N and even then it could produce unexpected results and problems in some cases. About the mobile responsiveness, it is defined in the theme’s css file – https://www.screencast.com/t/NiCnaubFun but if you want to make changes on a specific device you can enter your code in Theme panel->Advanced Css – https://www.screencast.com/t/KDRq0MzPimg

Thanks

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Please make sure you have updated the required plugins not only the theme, from your theme package – https://forum.tagdiv.com/whats-included/ especially Visual composer – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also if you use a child theme try disabling it to see if it affects the theme functionality and make any necessary adjustments if it does.

Thanks

Hello benneely,

Please keep in mind that you will have to use only the Visual Composer version which comes bundled with the theme packet. So, please delete your actual version of this plugin and then, from the panel you should re-install the right version of Visual Composer like this -> https://www.screencast.com/t/NuuyfFTgE The latest version of Visual Composer is 5.0.1 and it should work as expected with the theme. -> https://www.screencast.com/t/BSal2DNcE
Also, please check your system status parameters to be according to our documentation like this -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

That is a simple page I created in Visual composer – https://www.screencast.com/t/R421IGscrrfv in which I inserted an Ad box element then set an adspot and a title – https://www.screencast.com/t/Os3b1iHh After that you can use this ad box code in your do_shortcode – https://www.screencast.com/t/i66u24neem – https://www.screencast.com/t/LljjINnxTcq You can use a different custom ad if you want.

Thanks

Hello dexro57,

Please try to make a new clean install from scratch via FTP way because this is the surest method in this regard. Also, if you are using some untested plugins, please try to disable all of these, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. For more information about FTP way, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for your message!

Hi,

I suggest you try as a test to disable all your plugins, except Visual composer and the mobile theme, clear your cache, purge cdn files if you use it and see if the problem is still there. I have tried to replicate this on my end but with no success, it could be a plugin that inserts the video also in the post content if you are absolutely sure that no video link is within the text of the post. If the issue persists after you have tried this please send us an email at contact@tagdiv.com (provide wp-admin access) and also paste a link to this topic so we can investigate.

Thanks

Hello zcarmichael,

We recommend the FTP way because this is the surest method in this regard. For more information about this method, please consult here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hello sajeev,

It seems to have an error which can be caused by your untested plugins used by you or because of improper installation. Please try to disable all of the untested plugins, leave just Visual Composer to be active, clear all your caches, purge CDN files and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. If the problem is still there, you should make a new clean install from scratch via FTP and check the results. I have tested on my side and everything seems to work as properly.

Thanks for your understanding!

Hello uper_nic0las,

Unfortunately, we do not have any bad reports in this regard, until now, sorry! Most likely you are using some untested plugins which can interact with the theme core file and cause a lot of unknown issues. Try to disable all of them, leave just Visual Composer to active, clear all your caches and check the results. Also, if the problem is still there, please try to make a new clean install from scratch via FTP way because this is the surest method in this regard.

Hope this helps and let us know how it goes!

Thanks for the message!