Search Results for 'use visual'

Hello @lineaprimero and @pedropapito,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. I suspect this issue come from untested plugins which can interfere with the new latest updated and which could cause some js errors in the theme and get these issues.

Hope this helps and let us know how it goes!

Thank you for the message!

Hi,
Visual composer comes free bundled with our theme so you do not have to pay anything.
That is a custom grid for the post grid element you built. You do not have to build a custom grid. That grid can be applied to the post grid element from it’s settings but it will not work as you expect it to. Simply edit the page itself and split the row in visual composer in 3 sections like so: http://screencast.com/t/K9avz099Yxsp
Please follow this guide to understand visual composer better: https://forum.tagdiv.com/how-to-use-visual-composer/
Thank you!

Hi,
This issue is most likely caused by plugins.please disable all plugins except visual composer, clear cache and reset cdn files.
Let us know how it goes.
Thank you!

Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then check the system status parameters by following this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Let us know if the problem is still there afterwards.
Thank you!

Hi,
The excerpts can be controlled by words or by letters. First check that option here and make sure it;s the one you want: http://screencast.com/t/85S7f4ebSp
Then make sure you modify the correct module for the block you want.
Afterwards please clear your cache as all theme settings are affected by cache.
If it still does not work, you can check your memory allocation by following this guide: https://forum.tagdiv.com/system-status-parameters-guide/
If it still does not work you can try it without plugins to see if there is no conflicting plugin that interferes. Please disable all plugins except visual composer, clear cache and rest cdn files if you use it.
Thank you!

Hello danimian,

Unfortunately, our theme does not have such an option to change the Slider from Visual Composer and we do not recommend to decrease the width of this because you can damage the layout of this element. If is not what you mean, please provide more details about your desired changes so I will be able to provide a more accurate response. Also, you can provide me some useful screenshot for a good understanding.

Thank you for the message!

Hi,
I’m not sure exactly what you mean. There are 2 ways of creating sidebars in our theme. The first one is from the widgets section: http://screencast.com/t/ghCvqsz0 – https://forum.tagdiv.com/sidebars-tutorial/
(A sidebar created here can be called in visual composer through a widgetised sidebar: http://screencast.com/t/Ddgd6dD6fq7)
Or the other way, directly in visual composer, as you show in the screenshot, but this way you cannot use it in other places except the page it was created for.
If this is not what you mean, please provide more details so I can better understand how to help.
Thank you!

Hello res,

As I can see in your image, that is the title of the block in Visual Composer. If you want to have on your homepage more than one, you have to add more block elements in the homepage or text with title element, like this -> http://screencast.com/t/rvVyTFHY -> http://screencast.com/t/22ZJprNBi2U For more information about how to use Visual Composer, please check this documentation here -> https://forum.tagdiv.com/how-to-use-visual-composer/

Hope this helps!

If is not what you mean, please provide more details about what you want to achieve so I will be able to provide a more accurate response in this regard.

Thank you for the message!

Hi,
@Breakwater

Unfortunately there are no settings for the attachment page other than the ones seen here: http://screencast.com/t/x4ieLRMn74s You cannot add visual composer elements to the attachment page from the theme panel. What you can do is use the do_shortcode function to add content through code. Every visual composer element has a shortcode that can be seen here: http://screencast.com/t/lEQjrxFAZo
Then you can use this code:

You can add the code in the attachment template file like so: http://screencast.com/t/yht7usHz
Now my block appeared on the attachment page: http://screencast.com/t/GQ0WNwFcjif

@dizajn
I’m not sure why you get the attachment page from linking to the media file. This should be the result in linking to the media file: http://screencast.com/t/1Kgp9otgj
If this is the case and your images realy link to the attachment page instead of the media file, please try to disable all plugins except visual composer, clear cache and reset vdn files. There could be a plugin conflict that does this.

Thank you!

Hi,
The error you get is because you had visual composer before and the folder already exists in the specified path. Please delete this folder from here: http://www.ontrackmagazine.co.uk/web/content/wp-content/plugins/js_composer
Then you can install the plugin from the theme panel.
Or you can follow the method Chris suggested as ftp is always the best solution. Simply replace the folder with the new one that comes with the theme.
Thanks.

Hello rea-secret,

Please try to set your smart lists according to our documentation here -> https://forum.tagdiv.com/smart-lists/ (for smart lists we recommend to use single template style 5 for posts for avoiding the duplicate images).
Another possibility, in this case, would be ->
Duplicate images on smart lists usually are the result of using the Photon feature of the Jetpack. If you use this feature please disable it as it is known to cause issues with our theme.
If the problem is still there, please try to disable all plugins except visual composer and clear your cache as other plugins could also conflict with the smart lists. Also, if you are using “strange” characters (!@#$%^&*/”- etc) in ALT tag, the image will be twice. I have added this issue to our list of fixes and in next major updates will solve this problem. Until we will fix this issue, please try to remove these kinds of symbols in ATL tag for better results.
Also, and last but not least, please use post template 5 when you are using the smart list for better results. For more information about smart list, please consult our documentation here -> https://forum.tagdiv.com/smart-lists/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello willysawa,

I have checked your website and I saw that this type of element is not part of our theme. It belongs to an untested plugin -> http://screencast.com/t/sMRsrrbdhy and we have no idea about the behaviour of the theme with this type of plugin. Please notice that we cannot provide support for untested plugins, sorry! Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme. For better results in our theme, please try to use fewer untested plugins, because these interact with the theme and can produce some damages for your layout. Please try to replace this slider from this plugin with our Visual Composer element, named Big Slider, like this -> http://screencast.com/t/3w4g3zx9 because this element has the same functionality.

Hope this helps!

Thank you for your understanding!

Wow, That is a whole lot of questions in one!

1) Unfortunately the latest articles cannot stretch to the whole width as they are not visual composer elements. There is no easy way to do it.

2) You cannot get the footer ad outside the footer. You will need to place the add in every post template, category template or page as the footer ad is meant to stay in the footer. It cannot create the necessary space for it in every other template that displays above it. If you want this custopmization you have a bit of work to do as you need to use this code:

Then place an ad in the custom ad 1 spot and then use it in every post template you use: http://screencast.com/t/pxohXgHczwym (these are in the root directory), the category pages: http://screencast.com/t/zgs5t556 , search results, and any other content you have on your site.
As you can see it’s not that easy.

3)You cannot add borders to the big grid as borders will increase the width with a few pixels and the grid depends on it’s fixed width. The layout will break if I add borders with css to it.

4)Please follow this topic to see how this issue can be resolved: https://forum.tagdiv.com/topic/chinese-social-icons/

5) a)It’s best to hide the section altogether and simply upload a mobile logo from the theme panel as there is no point in having 2 logos :
@media (max-width:767px){
.td-header-sp-recs{
display:none!important;
}
}

b) same issue as answer 4

Thanks.

Hello Christianvideostv,

In order to achieve best results, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After you have done this, please consult the guide below and then check your social counter and see how it works.

1) Please make sure you have the latest theme version: 6.7. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.7 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Hope this helps!

Thank you for the message!

Hello bikingculture,

Please check the list with all the thumbs which are used in the theme and enable the thumb 696px*0 if this is disabled. Also, if this is enabled and not work, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
If you need more assistance in this regard and if your problem is still there after this advice, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect the issue. Also, please provide the link of this topic so we can know who you are and what the issue is.

Hope this helps!

Thank you for the message!

Hello sebastian.schipper,

I have checked your website and I saw that you have a lot of custom modifications in theme and also, you are using a lot of untested plugins. Please notice that our theme has not been designed to have the full width…as I can see into your website, you have changed this and therefore, all the layout of the theme will be damaged. If you want to have good results in our theme, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if you have additional customizations, try to revert to the default settings. Please notice that we cannot provide support for your customizations and nor for your untested plugins which interfere with the theme and could cause a lot of unknown issues in the theme, sorry! If you want to display more levels in our theme, please notice that is not a simple task and require a lot of experience in this regard and if you are not aware of the steps, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!