Hello,
If you use visual composer on pages, then only the pagebuilder + page title template will show titles and breadcrumbs: http://screencast.com/t/mVRgfapl5RG
Thank you!
Hello netimiz,
I have checked your website and I saw that your social counter are working properly now, as you can see here -> http://screencast.com/t/dw790zxpDUz If your problem reappears, please follow the guide below and try to set up as properly ->>
In order to achieve best results, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After you have done this, please consult the guide below and then check your social counter and see how it works.
1) Please make sure you have the latest theme version: 6.7. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.7 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.
3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.
Hope this helps!
Thank you for the message!
Hello Matija,
Please make sure that you do not have JavaScript errors which can be caused by untested plugins. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. As you can see in our demo preview, all works fine and does not appear differences between fonts on any browsers.
Thank you for your understanding!
Hello matpl,
You have to increase these values in order to achieve the best result. If you do not have access to your system status file, please contact your hosting provider and then try to increase these parameters.
Please make sure your system status parameters are set properly. You can check here: http://screencast.com/t/Ka9cF6ty and then you can use this guide to see how you can increase these values: https://forum.tagdiv.com/system-status-parameters-guide/
Please check and this -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and make sure that you are using the latest version of Visual Composer.
->> https://forum.tagdiv.com/how-to-use-visual-composer/
Hope this helps and let us know how it goes!
Thank you for the message!
I couldn’t get Visual Composer to work on my news site.
So I just added a dev subdomain and installed a fresh WordPress, with no plugins, added Newspaper 6.7, activated the theme and added Visual Composer plugin.
VC still doesn’t work for me.
If I create a new page and click “Backend Editor” I see the VC panel.
But when I click Add Element or Add Template, nothing happens.
Adding a text block works, but thats not very useful, except it shows something works.
There can’t be a plugin conflict, so that must mean VC is looking for something that it isn’t finding – what is it?
Is it permissions? How do I debug it?
(I turned on debugging, but there are no errors listed.)
I loaded DebugBar – it also shows no problem.
Alan.
No. Not a bug.
The version included with theme can ONLY be updated when there is a new THEME update. You can’t update the plugin separately, as you don’t have a license to do so. So, you can ignore the “update notice” — you don’t HAVE to update anything everytime there is an update available.
The screen shot you added has NOTHING to do with a “copyright notice” — it’s merely saying there is an update “available” for the plugin. You don’t need the “latest version” to use theme. You have the latest version TESTED to work with the theme.
Again, please see theme docs:
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
READ WHAT IT SAYS:
The theme includes a license for this plugin so you don’t have to buy it.
You don’t have to activate the plugin license, it’s already activated. <<<<<<
You can’t update the plugin directly from the it’s producer.
You don’t have to worry about the plugin update warnings. <<<<<<
(( I don’t work here . . . ))
So if I want to use any of the Visual Composer elements like charts, rows, different width columns etc, I can only do so in pages? Or is there a way to do this in posts as well without using VC (other than using shortcodes)?
Hi,
If I create a page with basic editor, the page has bread scrum, page title, side bar,… However, if I use Visual Composer to add even 1 element (text block for example), the scrum, title, and side bar disappear. I don’t know what happens. Please advise. Thank you.
Thanks,
Seems that the problem was a Visual Composer. Do I have to use that ?
a) make sure you fully cleared cache in site/cdn and browser
b) make sure you have enough memory allocated to WP in your wp-config.php file (default 40MB not enough to use Visual Composer!)
c) make sure you don’t have conflicting plugin causing javascript errors in your browser (see: F12/console in Chrome or Edge)
d) most often if changes are seen in the admin panel, but not on the site it’s a caching issue, where the original version pre-change still being shown or cached in your browser
(( I don’t work here … ))
Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Plugins are the number one reason for this kind of issues.
If the problem is still there without plugins, please provide a link to your website so we can inspect the problem.
Thank you!
Hi
The theme uses the default login system from WordPress and does not control the emails sent by this system. I am not sure why this happens on your site but you can try to deactivate all plugins except Visual Composer, just to make sure that there is no conflict, make sure you didn’t added any redirection rules which may conflict with the login system.
Alternatively you can do a few tests with a default wp-theme and check if the problem is still there.
Thanks!
Hello,
Please try to disable all your plugins except visual composer, clear cache and reset cdn files if you use it. This will rule out a plugin conflict. Also if you have any modification made to the theme files, try to do a back-up and reset the theme to it;s default state.
Let us know how it goes.
Thanks.
Hello MarioBoriassi,
The latest version of Visual Composer is 4.11.1 and the latest version of Visual Composer which is tested with our theme and works as properly is 4.11 and because of this you have this message in plugin area, like this -> http://screencast.com/t/pUf4jXoJhjyd We will include this version of Visual Composer in next future update because it lasts until checking the version if is compatible 100% with theme and if are require some adjustments to implement it.
Thank you for the message!
Hello virjik,
If you want to use the News Ticker in full-width mode, please ensure that you have set it correct from Visual Composer, like this -> http://screencast.com/t/IJR2jSWROo9 and the result you should see here -> http://screencast.com/t/g7HWxU2cUA4h
Hope this helps!
Thank you for the message!
Hello,
The main problem with thumbs not showing is this one you have in the console: http://screencast.com/t/6WFhil3rd
JS errors break the lazyload animation. Please disable all plugins except visual composer, clear cache and reset cdn. Plugin conflicts are the number one reason for js errors. These can also be caused by custom modification not done properly.
Let us know how it goes.
Thanks.
Hello dizajn,
Please ensure that you have followed all the steps in order to update your theme according to our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ On my side is installed the latest version of the theme and Visual Composer and everything seems to works properly. Please make sure that this problem does not come from your untested plugins which can create some interferences in the theme and could cause this type of issue. Try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
If your problem is still there after this advice, please provide your log-in information (wp-admin) so I can further inspect your setup page. Also, please provide the link to this topic so we can know who you are and what the issue is.
Thank you for the message!
Hello thanik30,
I suppose that you are referring to this Visual Composer element, like this -> http://screencast.com/t/sDDJ0o5sn7k9 If you want to change the font size for this kind of element, you have to use a bit of CSS code and place it in Theme panel->Custom CSS area.
The code is ->
.vc_btn3.vc_btn3-size-md {
font-size: 60px;
}
The result you should see here -> http://screencast.com/t/r5HkfcS3
Hope this helps!
If is not what you mean, please provide more details about your desired changes so I will be able to provide a more accurate response.
Thank you for the message!
Hello Manoel,
Please try to set your smart lists according to our documentation here -> https://forum.tagdiv.com/smart-lists/ (for smart lists we recommend to use single template style 5 for posts for avoiding the duplicate images).
Another possibility, in this case, would be ->
Duplicate images on smart lists usually are the result of using the Photon feature of the Jetpack. If you use this feature please disable it as it is known to cause issues with our theme.
If the problem is still there, please try to disable all plugins except visual composer and clear your cache as other plugins could also conflict with the smart lists. Also, if you are using “strange” characters (!@#$%^&*/”- etc) in ALT tag, the image will be twice. I have added this issue to our list of fixes and in next major updates will solve this problem. Until we will fix this issue, please try to remove these kinds of symbols in ATL tag for better results.
Also, and last but not least, please use post template 5 when you are using the smart list for better results. For more information about smart list, please consult our documentation here -> https://forum.tagdiv.com/smart-lists/
Hope this helps and let us know how it goes!
Thank you for the message!
Hello pablograna,
I suspect this issue come from interference between some untested plugins which you are using and our theme. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and instal only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please delete the Social Counter plugin and try to re-install it from panel, Plugins Area, like this -> http://screencast.com/t/ZqvzuIqlV
Also, please ensure that you have installed the latest version of the theme and the plugins for better results.
If you are trying to do some additional customizations in theme/ plugins and you are not aware to the steps in this regard and if it happens due from these actions, please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!
Thank you for your understanding!
Hello,
Please only use the visual composer version that comes with the theme. Please disable the plugin and delete it from the plugins section and then install it again from here: http://screencast.com/t/PtNqOuhl
If the error is still there, then access your files via ftp and delete visual composer (js composer) from your plugins folder and then try to install again.
Let us know how it goes.
Thanks.
Hello,
There is no need. I should have known it was a text block…as it’s an exception. It will get it’s formatting from visual composer you you have to use css to change it. (it’s best provide as many details as possible in the future so we can provide the solution faster)
A text box title font can be changed with this css:
.wpb_text_column h1, .wpb_text_column h2, .wpb_text_column h3, .wpb_text_column h4, .wpb_text_column h5, .wpb_text_column h6, .wpb_text_column h7{
font-family: "Times New Roman", Georgia, Serif;
}
Thank you!
Hello lpecchi,
Please provide more details about what kind of problem you have in the theme. Before this, please ensure that these issues do not come from your untested plugins. Try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is possible that your issues to be due the interference between some untested plugins which you are using and theme. Here -> http://screencast.com/t/vqa7tfYqvQ you can find our list of tested plugins. Please notice that all of these are tested with our theme and works properly.
If your problem is still there after this advice and if you need more assistance in this regard, please provide your website URL so I can inspect it closer along with several useful screenshot so I can understand where exactly is the problem.
Thank you for your understanding!
Hello maruks,
If you want to have a sidebar on your homepage, you have to use 2/3+1/3 layout and then you have to use Widgetised from Visual Composer, like this -> http://screencast.com/t/dTzMuMg174sP For more information about our sidebar, please consult our documentation here -> https://forum.tagdiv.com/sidebars-tutorial/ -> https://forum.tagdiv.com/smart-sidebar-2/ Also, you should see our video tutorial for how to customise your homepage -> https://www.youtube.com/watch?v=ss-BEobegAw and https://www.youtube.com/watch?v=J5s-_PZufsE becasue these tutorials might be more useful for you.
Thank you for the message!
Hello,
I have checked again and only on firefox I could see the missing images. This issue is caused by a javascript error that conflicts with the lazyload animation from our theme. Usually it’s a plugin conflict. Please try to disable all plugins except visual composer, clear cache and reset cdn if you use it. Then check your images again. If this originates from another source and it’s not a plugin conflict (maybe custom code) then you can either revert the theme to it’s default state or disable the lazyload effect from here: http://screencast.com/t/r91bybuXP
Thank you!
