Hello,

I just checked your categories pages and now works well => https://www.screencast.com/t/z6Uzfb00z => https://www.screencast.com/t/sv8N4cjjpsyG
Did you solve your issue?
If not please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

Thank you!

Hello,

In most cases when you get a similar message “ Error at zones: 6(models): 4(dom).The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Also, this page was created with tagDiv composer or did you use another page builder?
Sometimes this problem can also be due to a conflict with the plugins, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

Usually, this error appears when the requirements aren’t set like in our guide, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
please increase all lower requirements and follow all steps; make sure that the theme is activated and use an SSL plugin for HTTPS.
Also, please check what version of PHP you have, we recommend version 7.3.

Hope this helps you!

Thank you!

Hello,

Please make sure that the update procedure is done correctly: https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, for the shortcodes, you need to have the tagDiv Standard Pack plugin activate.

Thank you!

Hello,

Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

Let me know the results!

Thank you!

Hello,

I just tested your page speed and you have a good score => https://www.screencast.com/t/6pUGoipiFR6w -> https://www.screencast.com/t/TaLwm5NqbBl
Please take a look at Tagdiv Newest tool CSS Analyzer. You can take a look at our tutorial here: https://www.youtube.com/watch?v=tnkVapqhIHc

Thank you!

Hello,

Please provide more information about your problems(screenshots, link to your website). Also, if you have shortcodes on pages please make sure you have the Standard Pack plugin activate => https://www.screencast.com/t/UcJIBsPkztO

Thank you!

Hi,

Unfortunately, this option is available only in Gutenberg editor.

Thank you!

Hello,

This is a video about how to upload a logo => https://www.youtube.com/watch?v=HXQQygkCCJo
Also, please make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/ and please increase all requirements that are lower, and follow all steps => https://www.screencast.com/t/3eF7oKMSOr2J

Thank you!

Hello @trebol30,

Please provide a link to your website(author) to investigate.

Thank you!

Hi,

I’m glad that you have managed the issue.
Let me know if you need further assistance.

Have a nice day!

Hello,

Please make sure that you do not have any plugin conflict, please deactivate ALL plugins except tagDiv plugins , also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello,

Unfortunately, only the primary category will be display on the blocks.

Thank you for understanding!

Hello,

For reviews, I saw you have the mobile theme plugin activate, and for desktop, you need to add the option with tagDiv Composer in Single post template => https://www.screencast.com/t/LQ1iW5o7qOgM
For error, please try with an SSL plugin for HTTPS.
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com . Provide
– admin URL and credentials
– cPanel URL and credentials
– A link to this topic in order to identify you

Thank you!

Hello,

Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps; make sure that the theme is activated and you use an SSL plugin for HTTPS.
Also, if you have other plugins activate, please disable them and see if the problem persists.
If there is still a problem, please let me know, also provide some screenshots and some more details.

Thank you!

Hello,

Unfortunately, we don’t know what the problem would be, because we haven’t tested that hook and we don’t know how it works.

Thank you for understanding!

Hello,

You can try also, the general option from Theme Panel -> Block settings -> Meta info on Modules/Blocks => https://www.screencast.com/t/MkUd6E1NS

Thank you!

Hello,

You need to enable the thumbnails for those blocks from Theme Panel -> Block Settings -> Thumbs on modules/blocks => https://www.screencast.com/t/bOpWqaggST
You can find more information about what thumbs are used on each block here => https://forum.tagdiv.com/theme-thumbs/

Thank you!

Hello,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Also, this situation appears when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hi,

Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com . Provide
– admin URL and credentials
– cPanel URL and credentials
– A link to this topic in order to identify you

Thank you!

Hello,

I am sorry. I’m not sure I fully understand what you are looking to achieve. Can you provide a screenshot with the editor and result?

Thank you!

Hi,

I’m glad that you manage to find the source of the problem and fix it for you.

Have a nice week!

Hi,

I’m glad that you found a solution!
If we can help you with anything else, let us know!

Have a nice day!

Hello,

Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
Also, please does a test on a subdomain and use only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).

Thank you!

Hello @thelansingjournal,

Please try again to deactivate and activate the tagDiv Composer plugin and see the results.
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com . Provide
– admin URL and credentials
– cPanel URL and credentials
– A link to this topic in order to identify you

Thank you!