Hello,

Please make sure that the comments option from Theme Panel is enabled => https://forum.tagdiv.com/enabledisable-comments/ and you have set to allow the comments on the posts, edit the post and in a post is a setting -> Discussion => https://www.screencast.com/t/EZhoy8Uj.
Also, please make sure that you do not have any plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this helps you!

Thank you!

Hello,

It depends on what you set in the child theme and what doesn’t work, please make sure it is set as in our guide => https://forum.tagdiv.com/the-child-theme-support-tutorial/
Also, for video background from youtube please make sure you set the API key in Theme Panel -> Social Networks => https://www.screencast.com/t/xMspoTUYBm5 and the id is valid and set correctly https://forum.tagdiv.com/youtube-api-key/ -> https://www.screencast.com/t/vHsa0nRWQ

Hope that helps you!

Thank you!

Hello,

This kind of issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If you using the All in Seo plugin, maybe interfere with our theme and cause these errors.
As I know the 500 errors are internal server errors, you’ll need to make some investigations, below are some links that hopefully will help you:
– https://kinsta.com/blog/500-internal-server-error/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Also, make sure that all theme settings are like in our guide ->
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!

Thank you!

Hello,

Unfortunately, you can’t upload video as background from your server, you can set only video background from Youtube.

Thank you for your understanding!

Hi,

If you tried only with tagDiv plugins and the cloud library still doesn’t work properly, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com. Provide
– admin URL and credentials
– cPanel URL and credentials
– A link to this topic in order to identify you
Also, you know we will do a test only with tagDiv plugins, and the other plugins will be disabled.

Thank you!

Hello @RichardWachtel,

According to this message the folder already exists, you need to delete that folder manually using FTP/cPanel, after that install the plugin from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

Thank you!

Hello,

If you mean that the posts integrated into your website on Facebook or Instagram no longer appear due to the fact that they were blocked, after October 24th.
If you want you can check this article https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-facebook-and-instagram-oembed-issue-in-wordpress/ that could help you restore them.

Thank you!

Hello,

Unfortunately, our theme doesn’t have control to make the ads passed the adblocker.
It depends on the user whether they want to use the adblocker to remove the ads or not.
Our theme uses the standard code recommended for ads.

Thank you!

Hello,

What I mean is that you have the mobile theme plugin activate and that in vain you made a 404 page for mobile, because the template from the mobile theme plugin applies.
In mobile responsive version, it should look like this => https://www.screencast.com/t/XqvwW5w3rq 404 page, but it looks like this => https://www.screencast.com/t/Roy7exJL8t
You can find more information about 404 in this article => https://tagdiv.com/introducing-new-404-page-templates/

Thank you!

Hello,

Maybe you downloaded only the files of the theme, when downloading the theme from ThemeForest, there are 2 options, to download the full package or just the theme – https://forum.tagdiv.com/whats-included/, you need to download the whole package.
After that, you should have access to those files.

Thank you!

Hello,

Please try this code

.single .td_flex_block_1 .td_module_wrap:nth-child(3) {
    clear: inherit;
}

Set the code in Theme Panel ->Custom code -> Custom CSS ->

Thank you!

Hello,

Please make sure that you do not have any plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if the problem persists, please provide more information like screenshots and a link to your website.

Thank you!

Hello,

Usually, this error appears when the requirements aren’t set like in our guide, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
please increase all lower requirements and follow all steps => https://www.screencast.com/t/3eF7oKMSOr2J
Also, please try an SSL plugin for HTTPS.
Make sure that you do not have extra plugins that interfere with the theme queries.

Thank you!

Hello,

I don’t know exactly what effect you mean, but if you using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader and see if the problem persists.

Thank you!

Hello,

For upload image from media indeed the favicon doesn’t display.
I noted this on our list for our developers to do list.

Thank you!

Hi,

We need to take a look, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com . Provide
– admin URL and credentials
– cPanel URL and credentials
– A link to this topic in order to identify you

Thank you!

Hello,

Please tell us about this problem via email at contact@tagdiv.com, ( please make a full backup to all files and the database before sending the email).

Thank you!

Hi,

Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Also, please does a test on a subdomain and use only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).

Thank you!

Hello,

For errors, please sure your WordPress(5.7) and plugins are up to date.
It looks that your images and thumbs are not optimized, for example, you can use EWWW Image Optimizer plugin, also, you can try other plugins like Autoptimize. => https://www.screencast.com/t/1qWLnnA7G Your website needs an optimal speed that’s why you need to make some settings also to help for the improvement.
By the way, we have such a great result with this new update and with our new tool: https://www.youtube.com/watch?v=tnkVapqhIHc
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
We are building a long term collaboration with our customers. You can see on our demos what page loading speed score can a website loaded with content can have. However, page loading speed can depend on many factors, and each website is unique from this point of view.
Let me explain some of these factors and maybe they give you some starting points for optimizing your website.
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile-optimized layouts, console errors, if you are using the Standard Pack plugin on not if you are using PRO demo or a standard one.

Thank you!

Hello,

Please do these steps
1. disable tagDiv Composer
2. uninstall tagDiv Composer
3. clear cache (if cache plugin exists)
4. install tagDiv Composer
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let us know about your results!

Thank you!

Hello,

Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

Let me know the results!

Thank you!

Hello,

This problem can be, because you have the mobile theme plugin activate, and as you know Mobile theme plugin has the own templates design.
Also, you can’t disable the mobile theme on templates.
You can disable it only on pages and posts.

Thank you!

Hello,

Please try another browser and see if the problem persists.

Thank you!

Hello,

You can set the location name in your native language but the API key may no longer work => https://www.screencast.com/t/ODRoj2ezZu49
To translate the word “on” you need to change it in the theme files, following this path => wp-content/plugins/td-composer/includes/shortcodes/vc_wp_recentcomments.php => https://www.screencast.com/t/seGKAwbs5cYO
For fonts, we need to investigate what settings were made to cause that problem and you are agreed to send us – WP admin link access and credentials at contact@tagdiv.com ( please make a full backup to all files and the database before sending the email). Include a link to this topic in the email.

Thank you!

Hello,

You can find more information about lightbox in this guide => https://forum.tagdiv.com/modal-window/

Hope this helps you!

Thank you!