Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access? Include the link to the topic in the email.

Thank you!

Hi,

Please check the suggestion provided by Simchris. Are you referring to deleting the users with a subscription plan?

Thank you!

Hello,

Please let me know if the logo is image or SVG, you can use this option but please make sure that you add the logo text -> https://i.imgur.com/YXPGf9w.png https://i.imgur.com/GXfKZsF.png

Thank you!

Hello,

You can rearrange the elements using this arrow -> https://i.imgur.com/iJVwxRr.png
Also, please check this topic https://wordpress.org/support/topic/how-to-change-the-order-of-panels-in-the-gutenberg-sidebar/

Thank you!

Hello,

As @simchris mentioned, you can view the topics you created on your profile. Also, this is the topic I believe you are referring to -> https://forum.tagdiv.com/topic/the-theme-is-missing-the-style-css-stylesheet-5/

Thank you!

Hello,

Indeed, there is an issue created by the Safari browser, but you can use another browser to add elements and customize.

Thank you!

Hi,

But why do you don’t use our gallery element? You can add the gallery here https://app.screencast.com/2uDZqAXjRwWRS https://i.imgur.com/QCflG5W.png and it in the single post template.

Thank you!

Hello,

Unfortunately, those plugins have not been tested with the theme. Can you please let me know what option you need for the gallery?

Thank you!

Hi,

The changes are also in the js files, so it is more difficult to do the changes yourself.

Thank you!

Hello,

I tested it, and it seems that the extension mov doesn’t work even if you use a default theme.
I recommend using other format https://wordpress.com/support/accepted-filetypes/

Thank you!

Hello,

We have a fix. Please email us at contact@tagdiv.com with wp-admin access, and we will add the fix until the update is made.

Thank you!

Hello,

You need to set the post id in the filter tab to have a post sticky all the time on that block -> https://i.imgur.com/3uVxMOD.png

Thank you!

Hi,

Don’t hesitate to contact us if you have other questions.

Have a great day!

Hi,

Please disable this option https://i.imgur.com/L9JNKH4.jpeg after set the width here https://i.imgur.com/zcBYCjE.jpeg

Thank you!

Hi,

Please let me know how you added the playlist, and what elements you used.For YouTube you can use this element, but you need to have YouTube API > https://i.imgur.com/lgrsPJN.png https://forum.tagdiv.com/youtube-api-key/

Thank you!

Hello,

I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email? Also, the license certificate.

Thank you!

Hello,

Please reset the license https://i.imgur.com/PJrt3VT.png

Thank you!

Hello,

You must connect your accounts in the Theme panel -> social/APIs after setting the social ids. Please check those guides
-> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
-> https://forum.tagdiv.com/twitter-social-counter-setup/
-> https://forum.tagdiv.com/instagram-widget/
-> https://forum.tagdiv.com/setup-twitch-social-counter/

Thank you!

Hello,

Please go to the Newspaper -> System status and check if there is the license added.
Also, please go to my license and make sure the license is assigned on the website -> https://imgur.com/i3d3D5I

Thank you!

Hello,

Please provide us with more details about the problem, how you tried to edit, and if you encountered any errors. Also, the requirements are like in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,

So, I think that you want a mega menu like this https://i.imgur.com/mMELD5F.png
If you have a parent category with subcategories https://i.imgur.com/ScOzLD5.png -> https://i.imgur.com/9F8KosV.png, please ensure that you only select the parent category for the mega menu.

Thank you!

Hi,

Please check this option https://i.imgur.com/WbRBW5K.jpeg

Thank you!

Hello,

To make it full width, you should not have a background color.
Please check this guide for full width https://forum.tagdiv.com/topic/widen-pages-of-our/

Thank you!

Hello,

Please edit with tagdiv Composer, select the viewport for the phone, and select the header login and with right-click you can delete it.

Thank you!

Hi,

The issue is caused by this plugin that you use, and there is an option to optimize the JS, which is why it is not working.
Also, if you delete a plugin, the object cache might remain, so you must also delete that file https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/.

Thank you!