Hello,

@Taurinense, Can you please provide some screenshots of the issue?

@Emigrants.life In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

You can send it via email, after you can change or delete the user.

Thank you!

Hi,

Seems you use Siteground plugin to minify the css and js; please disable those options clear the cache, and check after.

Thank you!

Hello,

You need to use another path, because this is the id of a row. Please check this topic https://forum.tagdiv.com/topic/add-coloured-underline-to-hyperlinks-in-posts-and-pages-content-only/

Thank you!

Hello,

Please edit with tagDiv Composer, select the block and change the module gap https://i.imgur.com/WVO97lr.png

Thank you!

Hi,

Did you check if you have a file called object cache?

Thank you!

Hi,

Yes, you can send it to contact@tagdiv.com . Also, you can provide access to investigate.

Thank you!

Hi,

I’ve responded to your topic https://forum.tagdiv.com/topic/issue-to-validate-licence-template-newspaper/#post-504463

Thank you!

Hello,

This problem is caused by the object cache that you have on the website.
Please check if you have an object cache file in wp-content, please delete it and try again to activate the license -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hi,

The theme has recaptcha v3. You can use the Recaptcha from Theme Panel -> Social/APIS -> https://i.imgur.com/w2yB6e6.png.

Thank you!

Hello,

We understand that you are facing an issue and we are ready to investigate it. In order to proceed, we kindly request you to perform a full backup of all your files and databases. Once completed, please reach out to us via email at contact@tagdiv.com and provide the following details:
– Your WordPress admin URL and login credentials
– Your cPanel URL and login credentials
– A link to this topic to help us identify you
– access to the databases

Please be aware that during the investigation, we will temporarily disable any non tagDiv plugins installed on your website.
Thank you!

Hello,

Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hi,

If you want to make the layout full width, then to change the website width, you need to make sure that you don’t have set a background color/image in the Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF
To set a page to full width, you’ll need to edit it with tagDiv Composer like this -> https://i.imgur.com/i5IUJ9E.jpg add or select a row and stretch it after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg
Unfortunately, using the options from Theme Panel will not help you as you want.

Thank you!

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access? Include the link to the topic in the email.

Thank you!

Hello,

I think that your structure of the menu is not configured well. Please provide some screenshots of where you created the menu.

Thank you!

Hello,

Please provide the link to your website.

Thank you!

Hi,

You can download it from Themeforest https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hi,

Please resave the settings from the theme panel https://imgur.com/Pz3CjBz

Have a great day!

Hi,

Please resave the settings from the theme panel https://imgur.com/Pz3CjBz

Have a great day!

Hi,

Yes, indeed, the message is quite long, and it seems like there are two distinct issues mentioned. The first issue appears to be that the settings in the theme panel are not being saved, and the other relates to the import/export options.

Usually this issue :”Save Settings – Nothing saves, results in Spinning Wheel” is resolved if you check console, click the Network tab, select the error, and select Preview -> https://i.imgur.com/iiBOHwP.png and you will see the error.
Regarding the import/export issue, I don’t quite understand what the problem is. Could you provide more details?

Thank you!

Hello,

You need to go in Appearances – widgets, where you have created them -> https://i.imgur.com/dKtj11l.png

Thank you!

Hi,

No, you don’t have the tagdiv mobile theme plugin activated. Also, please delete the object cache file https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ -> https://imgur.com/XuPGnOo

Thank you!

Hi,

Please check this topic https://forum.tagdiv.com/topic/td-fix-index/

Thank you!

Hi,

Yes, if you select the filter that my colleague recommends. You need to select a single related to taxonomy.

Thank you!

Hi,

Please check this topic https://wordpress.org/support/topic/how-to-add-the-published-date-to-a-page/

Thank you!