Hi,

Please let me know where this error appears.

Thank you!

Hi,

The image is displayed only if you use flex loop filter element and select this -> https://i.imgur.com/NBEANOE.png

Thank you!

Hi,

Please provide some screenshots with your settings. Also, please check the console when you try to login and check if there are errors.

Thank you!

Hello,

1. Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
No, you do not need a plugin to redirect to the homepage; this will automatically change, but please make sure that you have a cache plugin with the support alos mobile versions.
2. You can use this plugin to reinstall wordpress https://wordpress.org/plugins/wp-downgrade/
3. No, this plugin contains malware. You need to remove it immediately.
4. You can use the Wordfence plugin to scan it.
All the plugins and themes can be infected -> https://www.wordfence.com/blog/2024/01/wordfence-intelligence-weekly-wordpress-vulnerability-report-january-1-2024-to-january-7-2024/

Thank you!

Hello,

I just checked and for me, this section is not displayed https://i.imgur.com/CKfx1cg.png

Thank you!

Hi,

You can’t set a limit on how many posts to be displayed. You can try to use a filter option if you want to show only a few posts, or set the post ids here -> https://i.imgur.com/4WcaVST.png

Thank you!

Hello,

If you are referring to infinite load inside the post, then you can set the limit here: https://i.imgur.com/GcPhMGy.png in Manger (Website manager) -> settings

Thank you!

Hello,

If the toolset types is a plugin, then this plugin is not tested with the theme.

Thank you!

Hi,

Sorry, the theme doesn’t have an option like this to show the counter of the reviews.
I will add this feature to our list.

Thank you!

Hi,

1. Please check the setting from tab css, and set margin-bottom here -> https://i.imgur.com/1XRhZlV.png
2. No, it should remain the same fonts and style you set after the update.
Also, you can use global font from Manager(Website Manager) -> Global fonts -> https://i.imgur.com/iY0bh4Y.png

Thank you!

Hello,

So, if the settings are not saved, please check the console https://i.imgur.com/0ex2unk.png and check the suggestion from here https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ -> https://community.godaddy.com/s/question/0D58W00007ggvUDSAY/403-forbidden-error-not-sure-why

Thank you!

Hi,

I’m glad that the settings are now saved.

Thank you!

Hi,

Do you have the excerpt set here https://i.imgur.com/RgNHbnD.png ? If yes, then the limit does not apply.

Thank you!

Hi,

Please provide a video with your steps.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.

Thank you!

Hi,

Yes, we can take a look. I checked your website, and for me, it is not freezing now; this works well.

Thank you!

Hi,

Please set this code in the Theme Panel -> Analytics/JS code in head -> https://i.imgur.com/UypAKbc.png with style tags and check after.

Thank you!

Hi,

Please let me know the results.

Thank you!

Hi,

Please go to the Plugins, delete the tagdiv plugins, and try to install them from newspaper -> plugins.
Also, you can check this guide to update them via FTP https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

Thank you!

Hi,

Please provide some screenshots.

Thank you!

Hi,

You have a Single Post Template from Cloud Library, then you need to edit the post with tagDiv Composer => https://www.screencast.com/t/jHatJGC1qRf, select the Single Post Views => https://www.screencast.com/t/NhUGCRfI and with right-click, you can delete it.

Thank you!

Hello,

You must have the featured image set to display it on the Big Grid Flex 2 https://forum.tagdiv.com/featured-image-or-video/

Thank you!

Hi,

Unfortunately, without access, we can’t check what the issue could be.

Thank you!

Hi,

You can use the Single Post Comments Counter to show the number of comments. Please provide some screenshots and the link where you want to add and what exactly you want to add.

Thank you!

Hi,

You need to select this row -> https://i.imgur.com/5touFkt.png to be in the content section and add this element from tagdiv Composer to be able to add the text -> please check this video https://we.tl/t-b8B9UrlZm3 but you need to have two tabs, one with the page using tagdiv Composer, and one in the other tab to have the page in Gutenberg editor, and copy from there the text to add in the column text and after deleting the text from Gutenberg editor.

Thank you!