Hello,

The AMP plugin that comes with our theme can be checked only if you set it in URL “/?amp”, as it is written in the documentation => https://www.screencast.com/t/IpVB48WJVG -> https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you!

Hi,

Did you have the option enabled? Please do a test using only tagdiv plugins and check after.

Thank you!

Hi,

Yes, you have a lot of features. You can customize them as you want with tagdiv composer, and it is faster.

Thank you!

Hi,

You can download the latest version from here https://cdn.tagdiv.com/wp-content/uploads/2023/11/js_composer.zip’
Please try to update it manually https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/

Thank you!

Hi,

You translate them from Theme Panel -> Translations-> Translations.

Thank you!

Hello,

Please activate the plugin contact form 7 -> https://forum.tagdiv.com/add-contact-form/

Thank you!

Hi,

This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
I can offer an alternative recommendation if you prefer that we don’t inspect your theme files. You could consider downgrading the WordPress version using the WP Downgrade plugin, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Also, please make sure that you have the latest version 12.6.1

Thank you!

Hi,

Those are the options for sort the infinite loading for posts https://www.screencast.com/t/4RnV1CnxiuA -> https://forum.tagdiv.com/infinite-loading-single-posts/

Thank you!

Hello,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please let me know what plugin for the cache you use now.
I hope this helps.

Thank you!

Hi,

This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
I can offer an alternative recommendation if you prefer that we don’t inspect your theme files. You could consider downgrading the WordPress version using the WP Downgrade plugin, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Also, please make sure that you have the latest version 12.6.1

Thank you!

Hi,

Do you use the element Homepage post? If yes, then there is an issue with the element and in the next update, it will be fixed.

Thank you!

Hi,

Please go to the theme panel -> block settings -> inline css and disable the option to minify the css and clear the cache.

Thank you!

Hello,

Yes, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel access.

Thank you!

Hi,

Yes, you can find the template and the blocks in cloud library.

Thank you!

Hi,

You need to change for the columns where are the custom fields or the row.

Thank you!

Hi,

From your screenshot seems you have Cloudflare https://i.imgur.com/uaaGIqV.png. Maybe is a plugin or the host.

Thank you!

Hello,

Yes, the templates from Theme Panel and blocks 1-25 and the big grid are from the tagdiv Standard pack plugin.

Thank you!
Thank you!

Hi,

If you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader and check after.

Thank you!

Hi,

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key

Thank you!

Hi,

Please delete the color from here https://i.imgur.com/FkZmsEs.png, it will apply globally to all posts that use that template.

Thank you!

Hi,

You need to duplicate the template in order to work.

Thank you!

Hi,

For me works without any issue https://i.imgur.com/HAwEe7Y.jpg please check if you don’t have a plugin conflict.

Thank you!

Hi,

I need more details like this is in the template https://imgbb.com/cTnZfjY. What single post template do you use?
Also, you can check those options here https://i.imgur.com/Z3zIROX.png

Thank you!

Hi,

No, it is not working https://app.screencast.com/5U1LNOqryeSh9
You can do the test using a default theme.

Thank you!

Hi,

Please check the console when you open edit content; if there is an error like this, please go to the Network tab, select the error, and select Preview -> https://i.imgur.com/iiBOHwP.png
Maybe the problem is caused by the server host
Also, please check this topic https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/

Thank you!