Hi,

I just verified and the menu works well https://i.imgur.com/t3zdWXh.jpg -> https://i.imgur.com/oFsrao3.png

Thank you!

Hi,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello,

It seems you have the mobile theme + amp activated.
Please deactivate those plugins, tagdiv mobile theme and amp, clear all cache.
The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can disable the mobile theme plugin on the pages from the Gutenberg editor using the following option => https://www.screencast.com/t/axXRJsWby
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ -> https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/ and choose what mobile version you want.

Thank you!

Hi,

I want to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-shortcode that you add to add
– a link to this topic in order to identify you

Thank you!

Hi,

I think you disable also, the mobile theme on that page where the shortcode is displayed.

Thank you!

Hi,

Please set this code in Theme panel -> Mobile Theme -> Custom code -> custom css. .td-author-by, .td-post-date, body.single .td-post-comments a, .td-post-next-prev-content span
{
color: black;
}
.td-icon-commenting:before{
color: black;
}

Thank you!

Hi,

I recommend disabling the mobile theme and amp plugins if you have the shortcodes in more places.

Thank you!

Hi,

You can disable the option the Auto Loading on the Single Post Template edit with tagDiv Composer -> Show site wide settings => https://www.screencast.com/t/4RnV1CnxiuA -> https://forum.tagdiv.com/infinite-loading-single-posts/

Thank you!

Hi,

Please now set the code in the text area.

Thank you!

Hi,

I verified and seems the license is still activated on https://tnbc.marelab.tech/
But you can use the license on two websites.

Thank you!

Hello,

Please check now https://duweek.com/my-account/ -> https://duweek.com/checkout/

Thank you!

Hello,

I’m glad you solve it.

Have a great day!

Hi,

I want to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hello,

Please check this video https://www.screencast.com/t/gmQzhWaMQC the same steps for my account, checkout
If you don’t have the button to edit with Composer, please install the classic editor plugin, until this issue is resolved, or you can edit in the frontend, without a plugin.

Thank you!

Hello,

You can then set another width https://imgur.com/GcyAdcr
Can you please provide a screenshot about this “If I delete the magnifying glass in the home, does the magnifying glass disappear when my background loads when I scroll the mouse?”?
Please provide a screenshot with the structure of your menu and the categories -> https://i.imgur.com/J18PatO.png -> https://i.imgur.com/6TbzYkG.png -> https://i.imgur.com/kRibeke.png

Thank you!

Hello,

The register key that you have used on the forum, is used on this website -> https://tnbc.marelab.tech/

Thank you!

Hello,

One of my colleagues will look into this problem and let you know what can be done.

Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you!

Hi,

I did a test and for me, the style is the same, but maybe some settings on the Single Post Template are inherited https://i.imgur.com/F62EsWD.png
Can you please provide your code?

Thank you!

Hi,

This section doesn’t have an option as for posts or category templates, where you can assign the template for each post/category, tag.
Here is no option to apply Global.

Thank you!

Hello,

Please check the image size on that block, and set it to full size or default -> https://i.imgur.com/ldYGnby.jpg -> https://i.imgur.com/IAAIHAg.jpg
Normally if it is the same image there should be no differences in its display

Thank you!

Hi,

The theme comes with two preset default Google Fonts: Open Sans and Roboto
You should set the font and the font size from the TagDiv Composer. Edit the pages, click on the elements and check the style tab. Documentation here: https://forum.tagdiv.com/font-customization/

Thank you!

Hello,

Usually, this problem can appear when you are using the WPBakery if you have this plugin enables then please disable it and try again. There may be a conflict between WPBakery and the tagDiv cloud library.
Make sure there is not a plugin conflict or a cache issue. Please make a test, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hi,

Both plugins have an object cache, so please delete this file https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ and clear the cache and check after.

Thank you!

Hello,

To create a sidebar please check https://forum.tagdiv.com/sidebars-tutorial/

Thank you!

Hello,

Please delete the code from where you added in the files, and add it in Theme Panel -> Analytics/Js Codes in the head and body tags -> https://i.imgur.com/IXgNkon.png

Thank you!