Hi,

Please provide a video with your steps.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hi,

You can change it here -> https://i.imgur.com/z23Co6f.png

Thank you!

Hi,

Can you please contact us via email at contact@tagdiv.com and provide temporary wp-admin and cPanelaccess to investigate and see if we can fix the problem?

Thank you!

Hi,

This element is from Opt-In Builder -> https://forum.tagdiv.com/shortcodes/ please activate it.

Thank you!

Hello,

I hope it will be added in the next update.

Thank you!

Hi,

Those are from the WooCommerce plugin; we add options to translate in Theme Panel from our theme.
Yes, there is a plugin for the shop, but use the hooks from WooCommerce.

Thank you!

Hi,

This will require custom work, which is not covered by the support team because it’s a complex task to achieve.
For customization and other services, you can contact our custom work team here: https://tagdiv.com/premium-customization-services/.

Thank you so much for understanding!

Hello,

The change is not applied because there is a custom body class.
So, you can delete it from Theme Panel -> Custom Code -> Custom Body class -> https://i.imgur.com/Ex34yxc.png, or you use a custom code css.
Also, I recommend using Flex Blocks instead of blocks 1-25; those are from the tagdiv standard pack and can’t be customized as a Flex Block.

Thank you!

Hello,

It depends on if you have set the content to align here -> https://i.imgur.com/aPEpFkt.png you need to reset it, and set the align here in Single Post Template -> https://i.imgur.com/jKoKJ3e.jpg

Thank you!

Hi,

Please do a full backup for the website and please get in touch with us via email at contact@tagdiv.com and please provide wp-admin and cPanel access and also include this topic so we can identify you. We’ll check it as soon as possible.
Also, during the investigation, know that we will disable the other non-tagDiv plugins.

Thank you!

Hello Micha,

The DarkMode can be added custom ->https://tagdiv.com/web-development-services/, because there are many options for colors and unfortunately, it cannot be added in an update.
About categories, please provide more details about what you want. Using cloud templates, you can create whatever design you want.
The review system now also allows visitors to review your post -> https://forum.tagdiv.com/user-reviews/ -> https://tagdiv.com/newspaper-theme-12-update-is-live-explore-the-new-features/

Thank you!

Hi,

Check this guide: https://forum.tagdiv.com/facebook-share/
You can add other social profile in Yoast.

I hope that helps you!

Thank you!

Hello,

Please provide more details about your issue when activating the theme.

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/disable-single-posts-pages/

Thank you!

Hello,

You have this block set in the footer section -> https://i.imgur.com/86AWIvt.png Please edit with tagdiv Composer, and drag&drop them in the content section -> https://i.imgur.com/kQ4Ubiq.jpg

Thank you!

Hi,

In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly you need to achieve or what the issue is there and your website link so that I can help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

Can you please contact us via email at contact@tagdiv.com and provide temporary wp-admin and cPanelaccess to investigate and see if we can fix the problem?
Alos, the CDN access, if you use Cloudflare.

Thank you!

Hi,

Have you checked for a plugin conflict? You will have first to start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hi,

We will add an option for disabling the advertisements in the next theme update. There will be a setting added in the theme system status panel. The update will be released soon. Please let me know if that is alright with you.

Thank you!

Hello,

Please delete the object file -> https://i.imgur.com/SfvYLDj.png

Thank you!

Hello,

This sounds like a caching issue.You can check if is a plugin conflict by checking only with the theme plugins enabled. But since you say when you are logged was working correctly, then it can also be a cache or object cache https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/.
Please let me know what plugin for the cache you have and the server.

Thank you!

Hello,

So, you create a CPT, and you have set taxonomies in the categories, right?
To display the category, you can use the element CPT Taxonomy and set the taxonomy category -> https://i.imgur.com/XKYVInD.png

Thank you!

Hi,

Do you use a mobile page? or AMP plugin?

Thank you!

Hi,

If you want to create the sidebar in Appearance -> Widgets and set the sidebar on pages, using the element from tagDiv Composer, Widget sidebar https://i.imgur.com/e1FPdYU.png -> https://i.imgur.com/q20UCZf.png

Thank you!