Hello Ian,

If you want to contact us in private, you can do it via email at contact@tagdiv.com and provide the wp-admin and credentials.

Thank you!

Hi,

This issue should be only a plugin conflict with some plugins that you use or a caching problem. Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.

Thank you!

Hello,

Please make sure your theme and plugins are installed correctly, also, you can try to reinstall the theme and plugins
-> https://forum.tagdiv.com/install-via-wordpress/
-> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you do not have other extra plugins activated during the installation, as this may interfere with the installation process.
This is a video on how to install a prebuilt website https://www.youtube.com/watch?v=ezaaE2VP7V8
Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.

Thank you!

Hello,

Please provide the link to your website.
Also, you can try to use this code css.
.tdb_breadcrumbs:first-child
{
font-weight: bold;
}
Set this code in the theme panel > custom code> custom css.

Thank you!

Hello,

I just checked now, and the featured image is displayed -> https://i.imgur.com/nkqrJuH.png -> https://forum.tagdiv.com/facebook-share/.

Thank you!

Hello,

You can set an individual author template for the users that have the role (administrator, editor, and author) from Theme Panel -> Template Settings -> Author Template => https://i.imgur.com/zwNB4y0.png
After, you can edit each template with tagDiv Compose.

Thank you!

Hello,

If you want to update the theme I recommend that you update the theme via FTP/cPanel on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hi,

More options will be added in the next update.

Have a lovely weekend!

Hi,

You need to add the favicon, in Theme Panel -> Header -> Logo and Favicon => https://www.screencast.com/t/H4ucPC2wwz
Also, on the homepage there’s an option Customize icon => https://www.screencast.com/t/I2uVvP4b -> Site identity -> Site icon -> Change image -> publish => https://www.screencast.com/t/lY9WEOZEj
Please make sure that you have cleared your cache.
Also, you can check this article https://developers.google.com/search/docs/advanced/appearance/favicon-in-search

Thank you!

Hello,

The theme has only this option for the Archives list https://i.imgur.com/PvJb0In.png

Thank you!

Hello,

You can use the main menu option -> https://forum.tagdiv.com/main-menu/ -> https://forum.tagdiv.com/mega-menu/

Thank you!

Hello,

Please continue the discussion via email.

Thank you!

Hello Ian,

Please provide the link to your website.

Thank you!

Hello,

Please tell me why you don’t have access to the cloud. Generally, if the theme is activated, you should have it. Also, it is not recommended to make changes to the theme files.

Thank you!

Hello @Mohd Zain,

Please note the Support team is not available 24/7. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 5:00 PM GMT+2

Please check this article, enable the option and see the results: https://forum.tagdiv.com/unique-articles/.
This option automatically removes duplicate posts from the page.
If you want to display a particular category, you can filter the blocks -> https://i.imgur.com/JSxTplN.png-> https://forum.tagdiv.com/flex-block-settings-guide/.

Thank you!

Hello,

The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ https://forum.tagdiv.com/the-mobile-theme/
A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
Please note that if a page is made by Composer, then the content won’t be displayed on Mobile theme version. Check the case here: https://forum.tagdiv.com/topic/amp-pages-not-shown/
If you use the Mobile theme plugin, then you can not edit the pages with tagDiv Composer.
There are no settings to customize the pages.
You have only some settings for this layout, which you can find in the Theme Panel -> Mobile Theme
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hello,

In order to display the full-size images in blocks, it would be recommended to have a larger image and almost all the images to have a similar size.
I can take a look via email, so please get in touch with us at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Hi,

I’m glad!
If you have other questions related to our theme, please let us know!

Have a nice day!

Hi,

The social icons from the mobile menu are coming from the Theme Panel -> Social Networks -> Social Networks -> https://i.imgur.com/4wubwgL.png remove/edit them after your needs.

Thank you!

Hi,

We have an RC version, but we are testing it because some issues have arisen. We anticipate having it finished and ready for updating within the next week.

Have a great day!

Hello,

Please check this topic https://forum.tagdiv.com/topic/cpt-custom-field-at-tagdiver-composer-does-not-show-the-acf-field-ive-created/

Thank you!

Hello,

Yes, is simply to design with flex Blocks, Posts Loop, and Big Grid Flex.

Have a nice day!

Hi,

Please check if you have set the header to be global from Manager (Website Manager) – Header -> https://i.imgur.com/OX5p6ty.png
Also, please let me know if you receive a message error when you try to import the template.
Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.

Thank you!

Hello,

Please check this topic with a similar issue https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/.

Thank you!

Hello,

You need to convert the existing header/footer like this => https://www.screencast.com/t/HrjOBNayd to have the logo and menu.
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!