Hello,

First of all, it is not recommended to auto-update any theme or plugin, as there is a possibility that it may cause certain problems with the functionality of the website. Also, it is always advisable to make a backup to all files and databases before updating -> https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://wordpress.org/support/article/updating-wordpress/
It looks like the tagDiv plugins can’t be installed, like tagDiv Composer and tagDiv Cloud Library, so please check and activated the plugins.
There are also situations where the update does not work properly (due to certain extra plugins that are active, certain restrictions, and server settings), so, please deactivated all extra plugins (if you have WordFence, you need to use the WordFence Assistant to remove it).

Thank you!

Hello,

For nofollow an option will be introduced whether you want it or not to have it, please check this topic -> https://forum.tagdiv.com/topic/outgoing-internal-links-contain-nofollow-attribute-after-the-last-update/

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/hide-subcategories/

Thank you!

Hello,

Please check this topic with the same problem https://forum.tagdiv.com/topic/save-settings-in-theme-panel-not-saving-just-keeps-loading/

Thank you!

Hello,

I recommend you to use Flex Block 1, and in this way, you have more options and is more flexible than blocks 1-25 -> https://i.imgur.com/1PUHK0V.png
To change the color for blocks 1-25 you need to have set a Custom title to apply the colors -> https://i.imgur.com/N7zeso4.png, but not for Flex Blocks.

Thank you!

Hello,

Please let me know if you use a child theme, if yes, please use the main theme.
Also, please try to reset the key and activate again the website -> https://i.imgur.com/6MOhNZo.png and try after to update the theme.

Thank you!

Hi Lightperfect,

Please contact us via email at contact@tagdiv.com, provide a wp-admin and cPanel URL and credentials, license certificate and purchase code. Our team will take a look and let you know what can be done!

Thank you!

Hello,

Please let me know if you have a child theme, if yes, please use the main theme.
Also, please deactivate the extra plugin, you can keep only tagDiv composer and tagDiv Cloud Library plugins activated, and try again to reset the key.
Also, please check the console if you get an error when you hit the reset button.

Thank you!

Hello,

Yes, you can hide them -> https://i.imgur.com/FyS3SjF.png

Thank you!

Hi Joseph,

Please contact us via email at contact@tagdiv.com, provide a wp-admin and cPanel URL and credentials, license certificate and purchase code. Our team will take a look and let you know what can be done!

Thank you!

Hello,

Please make sure you have the tagDiv plugins activated, like tagDiv Composer, tagDiv Cloud Library and tagDiv Standard Pack if you have the blocks from this plugin.

Thank you!

Hi,

Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.

Thank you!

Hello,

If you have installed a Pro prebuilt Website, you can hide the author name from the block with tagDiv Composer => https://www.screencast.com/t/wEdPdPyp2ChA , edit the page and select the block you want to edit and in the tab called “Layout” you can hide the author => https://www.screencast.com/t/fjrVaQm5IX the same for comments.
You can remove the Single Post Author Box using Edit with tagDiv Composer with a right-click you can delete => https://i.imgur.com/BnhhxVh.png , or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page => https://i.imgur.com/vkQVCjn.jpg the same for comments.

Thank you!

Hi @Chris Baird,

I’m glad!

Have a wonderful day!

Hi,

Please disable the tagDiv mobile theme plugin, clear all cache and check after the mobile version.

Hi,

Please contact us via email at contact@tagdiv.com and provide wp-admin access and include the link to this topic to identify you.

Thank you!

Hello,

Please provide the link to your website.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!

Hi,

Please let me know if the homepage was made with our page builder, tagDiv composer.
Also, we would like to investigate this issue further.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cpanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

Please provide the link to your website and also, make sure your schema is well implemented and does not interfere with other settings.

Thank you!

Hello,

This can be done, using the Yoast Seo Plugin -> https://yoast.com/help/xml-sitemaps-in-the-wordpress-seo-plugin/
Also, you can check this guide https://www.wpbeginner.com/beginners-guide/what-is-a-wordpress-sitemap-how-to-create-a-sitemap-in-wordpress/

Thank you!

Hello,

We regret making this decision. Please let us know what issues have not been resolved; the most recent subject I found was from January 2022, and the most recent email received was from April 2021.

We apologize once again and wish you all the best.

Hello,

Please provide some screenshots or the link to your website.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!

Hello,

If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic to identify you
Our team will take a look!
Also during the investigation to know that we will disable the other non tagDiv plugins

Thank you!

Hi,

Please check this topic https://forum.tagdiv.com/topic/youtube-embed-dosent-work/

Thank you!

Hello,

You can try to import a block/section from tagDiv cloud library -> https://i.imgur.com/cOrZ3j2.png or you can use single image and title elements.

Thank you!