Hi,

Considering that there is a big difference between the versions, I recommend you have a full backup of all files and databases.
Also, if you want to update the theme I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Also, if possible disable extra plugins during the theme update to avoid any problems that may arise.
Unfortunately, there are also situations where the update does not work properly (due to certain extra plugins that are active, certain restrictions, and server settings), so, please deactivated all extra plugins (if you have WordFence, you need to use the WordFence Assistant to remove it).
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

Unfortunately, I can not check your website because this is set in maintenance mode -> https://i.imgur.com/MiBBdH0.png
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, we recommend first deactivating ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.

Thank you!

Hello,

It looks like you have two images, which are set but no longer exist in the media library, and that’s why it takes a while to load because it’s looking for those two images -> https://i.imgur.com/kuoBoJC.png so please go in theme panel -> background -> Mobile menu -> https://i.imgur.com/DSM09oO.png and Sign in ad check if here are those links, please delete them.

Thank you!

Hello,

Unfortunately, there is no option to display the message if in that category are no set posts. You can set the description for that category to display there are no posts.

Thank you!

Hi,

The child theme is coming with the theme package. This can be gotten using our guide from here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Hello,

Please access the search page results, edit it with the tagDiv Composer, and check if you have the sort order: Latest and without no limit or offset: https://www.screencast.com/t/8aQXkhkNatrA

Thank you!

Hi,

Please do not share your private credentials for login in to the forum!
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/

If the problem persists, then we can investigate this issue further via email. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
Our team will take a look!

Thank you!

Hello,

Please let me know where you set the image, and provide some screenshots.
Also, please check our guide for ads -> https://forum.tagdiv.com/ads-adsense-overview/

Thank you!

Hello,

Please make sure you have the Revolution Slider activated -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/ -> https://forum.tagdiv.com/import-revolution-sliders-on-demos-prebuilt-websites/

Thank you!

Hello,

You can create a sidebar with tagDiv Composer like in this article https://forum.tagdiv.com/sidebars-tutorial/
Also, if you want to create the sidebar in Appearance -> Widgets and set the sidebar on pages, using the element from tagDiv Composer, Widget sidebar https://i.imgur.com/e1FPdYU.png -> https://i.imgur.com/q20UCZf.png

Thank you!

Hello,

Please provide more details about your issue, if you can please provide screenshots.
Also, you can use the element ad box -> https://forum.tagdiv.com/ads-adsense-overview/
If the AdSense code needs to be set between head tags, this can be set in our theme in Theme Panel -> Analytics/Js Codes. Example: https://prnt.sc/1tju9qf -> https://prnt.sc/10jk7fq, the code needs to be set only once per page -> https://www.wpbeginner.com/beginners-guide/how-to-add-google-adsense-to-your-wordpress-site/
Using auto ads those will be automatically placed where they fit correctly => https://i.imgur.com/qX36kT0.png

Thank you!

Hello,

1. You can edit the single post template and edit the caption https://i.imgur.com/osgRw00.jpg -> https://i.imgur.com/vE0kGJY.jpg -> https://i.imgur.com/swFAb37.png -> https://i.imgur.com/96NS8Ak.png
2. You can use the custom code CSS for blockquotes and set the custom code in Theme Panel -> Custom Code -> Custom CSS.
Please check this topic with a similar question -> https://forum.tagdiv.com/topic/is-it-possible-that-no-one-has-asked-a-question-about-changing-blockquote-style/ you can edit the style with the tagDiv composer, depending on what you want to achieve.

Thank you!

Hello @mihaicodreanu86@gmail.com,

Normally Facebook and Instagram social counter works without problems if they are set as in the guide -> https://forum.tagdiv.com/tagdiv-social-counter-intro/

Thank you!

Hello,

Please try to reset the key and activate again the website -> https://i.imgur.com/6MOhNZo.png and check after the tab my license.

Thank you!

Hello,

Please try to reset the key and activate again the website -> https://i.imgur.com/6MOhNZo.png and try after to install a demo.

Thank you!

Hello,

To share a post with a featured image, please follow this guide: https://forum.tagdiv.com/facebook-share/ use SEO Yoast (in this guide you will know how to display the og image using Yoast plugin).
Also, you can check the og image using this tool => https://developers.facebook.com/tools/debug/ -> Also, you can check the og image using this tool => https://developers.facebook.com/tools/debug/

Thank you!

Hello,

Please try to set the code in the Ad box in the tab for Custom code and see if the problem persists.

The ad box has 3 sections for ads: using theme panel ads -> https://i.imgur.com/KFa9ibl.png, using images/banners -> https://i.imgur.com/MfAPTaE.png and custom code -> https://i.imgur.com/2rh8SuD.png save it and will appear on the post (you can set a shortcode like a shortcode from adrotate plugin or other plugins)

Thank you!

Hello,

Unfortunately, this is not possible to remove the “#” from the links.

Thank you!

Hello,

You need to convert the existing header/footer like this => https://www.screencast.com/t/HrjOBNayd to have the logo and menu.
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!

Hello,

I just replied you here about this issue: https://forum.tagdiv.com/topic/difficulty-connecting-social-media/
Thank you!

Hi,

You have a cloud header, then you need to edit the page with tagDiv Composer => https://www.screencast.com/t/MIhm17tgIJeX select the logo and delete the SVG code/image/text logo and after upload your logo.
Also, please check this article -> https://forum.tagdiv.com/add-logo-newspaper/ -> https://www.youtube.com/watch?v=HXQQygkCCJo

Thank you!

Hello,

Please make sure the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) => https://www.screencast.com/t/88pK5QXpC
Also, you can ask your host to help you to set the wp memory.

Thank you!

Hi,

Is this problem only for some pages/templates or all of them?
Also, for error please check this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/

Thank you!

Hello,

Please try to reset the key and activate again the website -> https://i.imgur.com/6MOhNZo.png and try after to update the theme.

Thank you!

Hello,

To set the social counter -> https://i.imgur.com/xpvN7RS.png please follow this guide -> https://forum.tagdiv.com/tagdiv-social-counter-intro/

Thank you!