Hello,

To create a gallery please check this article and follow the steps to add the classic element to create it https://forum.tagdiv.com/gallery-2/

Thank you!

Hello,

Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic to identify you
Our team will take a look!

Thank you!

Hello Majeed,

Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic to identify you
Our team will take a look!

Thank you!

Hi,

I just checked and the website looks fine -> https://i.imgur.com/jin4LVx.png
Also, I recommend that for future updates when you want to do them, make the update with only tagDiv plugins activated during the update process, and deactivate the other plugins.
There is a possibility that some plugins may interfere with the theme update process.

Thank you!

Hi,

Please check if you have an inner row, also, if you want I can take a look via email.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

Please check this video https://we.tl/t-a9LLY5GvaO

Thank you!

Hello,

I made a custom code CSS that I hope to help you
.td-ht-fast-news-menu .tdb-menu > li > a .tdb-menu-item-text i:before {
font-size: 22px;
}

This code needs to be set in Theme Panel -> Custom Code -> Custom CSS.

Thank you!

Hello,

According to our documentation, the video pop up can be used only for the post that has the featured video format, also, on pages, this video pop up will work only on Flex Block elements -> https://forum.tagdiv.com/featured-image-or-video/

Thank you!

Hi,

You can create a sidebar for posts with tagDiv Composer, like for pages.
Also, please provide some screenshots of your issue, to be able to help you efficiently.

Thank you!

Hello,

First of all, please make sure you have the latest version of the theme(11.4.1) and plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Please let me know the results!

Thank you!

Hello Linden,

Please make a full backup and contact us via email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license certificate. We will take a look at the problem and we’ll fix it.

Thank you!

Hello,

Please check if you have set the divider on the row -> https://i.imgur.com/JZrnDoo.jpg

Thank you!

Hi,

Please check this topic https://forum.tagdiv.com/topic/theme-panel-doesnt-take-cloud-templates/

Thank you!

Hi,

Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation to know that we will disable the other non tagDiv plugins
Our team will take a look!
Thank you!

Hi,

I’m glad!
If you have other questions related to our theme, please let us know!

Have a nice day!

Hello,

To create a sidebar please check this article https://forum.tagdiv.com/sidebars-tutorial/
Also, for example, to have different sidebars in every category, you need to have a different template for each category.
If you want the same style of your categories, then you can duplicate a template/layout for every category to have a different template, make the specific changes and assign it to that category.
Check this topic: https://forum.tagdiv.com/topic/different-logo-in-categorypage/ ;

Thank you!

Hello Andrew,

I asked a developer and he told me that this is how our plugin was designed, to open that confirmation/error message in a new tab.

Thank you!

Hi,

Unfortunately, I don’t understand what you’re talking about, doesn’t the screenshot tool work?

Thank you!

Hello,

For me works also, in Firefox -> https://i.imgur.com/683Elmn.png
Also, the website seems to look fine in both browsers -> https://i.imgur.com/zZ1HyOx.jpg -> https://i.imgur.com/K3N82jQ.jpg

Thank you!

Hello,

I think that you have an object cache file stored on your server.
Also, please do a test using only tagDiv plugins -> https://i.imgur.com/j8q38If.png, and see if the problem persists.
We have a guide on how to check the Object Cache if is applied on Backend -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hello,

Please let me know if the title is from the block, or you add the element title to set it. https://i.imgur.com/UwncUhm.png -> https://i.imgur.com/n0RWYAK.png please check if you don’t have set some margin on the elements from the tab CSS -> https://i.imgur.com/CU0QFLz.png

Thank you!

Hello,

In order to help you efficiently, please provide more information about the issue or what you need to achieve, screenshots or a video and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hi,

Maybe there are some settings for columns/inner columns or rows.
But if you get the result you want, I’m glad you did.

Thank you!

Hello,

I’m glad the theme update was successful.

Thank you!

Hello,

@pavel_t I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ please use method C (via FTP/cPanel/File Manager), also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.

@abbey4biz1 I just answered here in your own topic https://forum.tagdiv.com/topic/upgrade-to-11-4-1-distorted-my-blog/ please check it.

Thank you!