Hello,

First of all, please make sure the issue is not from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Also, in the latest version (11.4.1) the option to edit footer template with tagDiv Composer has been added -> https://i.imgur.com/EyXFV4O.png

Thank you!

Hello,

I asked my colleague and he told me that unfortunately, he could not investigate your website, because the website crashed, so he didn’t make any changes.

Thank you!

Hello,

In the last update, the google fonts list was updated.
However, the font you want is not on the list, then you must use the custom font option.

Thank you!

Hello @veteranstoday,

If you want to update the theme I recommend that you update the theme via FTP/cPanel on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.

Let me know the results!

Thank you!

Hello,

Depends on what settings do you want to have different.
Some settings may apply for each viewport(where is the border blue), and others are not(where the border is black) -> https://i.imgur.com/VEpY0uV.png
Also, if you want you can create a mobile page, and the settings will apply only for mobile -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ please check the topic and choose what mobile version you want.

Thank you!

Hello,

I just checked and the content is displayed -> https://i.imgur.com/bAnuoou.png

Thank you!

Hello,

If you have Singel Post Template, then you need to set the ads in Single Post Content -> Ads -> https://forum.tagdiv.com/article-ads/ -> https://www.youtube.com/watch?v=biTpVVlr8j8
The setting from Theme Panel is for Standard Post Template from Theme Panel, where you can set only one Article Inline Ad.

Thank you!

Hi,

In case your website has been hacked, then are more steps that need to be done, because most of the times hackers leave a way to can get back on your website.
-> https://www.siteguarding.com/en/what-to-do-if-your-website-has-been-hacked#
To prevent your website to be hacked indeed is not enough only to install the theme, you’ll need to add extra settings and plugins for security. For this you can check this guide:
https://www.hostgator.com/blog/3-easy-steps-that-protect-your-website-from-hackers/
Indeed, Wordfence or other plugins for security are necessary.

Thank you for your understanding!

Hello,

I’m glad you resolved the problem and you found the culprit plugin.

Have a nice day!

Hello,

Please let me know how you change the fonts.
Also, this is a video about how to change the fonts => https://www.youtube.com/watch?v=jQvA64uTLkI

Thank you!

Hello,

You can edit the mega menu from Appearance -> Menu -> https://forum.tagdiv.com/mega-menu/

Thank you!

Hello,

Please let me know if you added a custom code to the template.
Also, please try to go in Cloud Templates, select the template, edit it => https://i.imgur.com/DpvZKj5.png and try to revert a revision => https://i.imgur.com/jbmCnzm.png
Also, for error please check this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/

Thank you!

Hi,

I’m glad you managed to solve the problem.

Have a nice day!

Hello,

The “Page Account” element is used for page account with the tagDiv Opt-in Builder plugin, so you need to activate it if you want to use those elements.
Also, you can find here the documentation -> https://i.imgur.com/xBnFWrK.png
-> https://forum.tagdiv.com/tagdiv-opt-in-builder/
-> https://forum.tagdiv.com/shortcodes/
-> https://forum.tagdiv.com/lockers/
-> https://forum.tagdiv.com/subscriptions/

Thank you!

Hello,

I think that you have an object cache file stored on your server.
Also, please do a test using only tagDiv plugins -> https://i.imgur.com/j8q38If.png, and see if the problem persists.
We have a guide on how to check the Object Cache if is applied on Backend -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hello,

I just checked your website and I didn’t notice any error.
Also, please make sure you don’t have a plugin conflict.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

Our theme is a frontend theme for most of the elements and changes, you’ll need to use the tagDiv Composer to edit the pages and templates for posts/categories, etc => https://i.imgur.com/I3OUYxr.jpg -> https://i.imgur.com/mMrEufY.jpg
If your settings are not saved, please check this topic -> https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/

Thank you!

Hi,

I’m glad that you managed to solve the problem!

Have a nice day!

Hello,

Our theme doesn’t have this option, but you can use the plugin https://wordpress.org/plugins/easy-table-of-contents/ to achieve this.

Thank you!

Hello,

Please make sure you have activated the thumbs from Theme Panel -> Thumbs on Modules/Blocks => https://i.imgur.com/AtRRjN4.png

Thank you!

Hello Bettina,

To display the related articles and more from author, you can use Flex Block and filter it https://www.screencast.com/t/SEmxo13Fo2X -> https://i.imgur.com/YIg3nPP.png
To have more article box, you need to have the tagDiv Standard Pack activated.

Thank you!

Hi Pragnya,

Please make sure you have the tagDiv plugins activated, like tagDiv Composer, tagDiv Cloud Library and tagDiv Standard Pack if you have the blocks from this plugin.

Thank you!

Hello,

Please follow these articles on how to install the theme
-> https://forum.tagdiv.com/install-via-wordpress/
-> https://forum.tagdiv.com/install-via-ftp/
and a prebuilt website

Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

I hope you’re staying healthy.

Thank you!

Hi,

I made a test and for me, this problem don’t appear – > https://we.tl/t-3wwOggBc4m

Thank you!

Hello,

Do you mean the infinite loading option from the bottom of the posts that loads another one? That option is possible when using Cloud Library post templates: https://www.youtube.com/watch?v=I1R3j1QYod0 And you can activate or deactivate the infinite scroll from here: https://forum.tagdiv.com/infinite-loading-single-posts/

Thank you!