Hello,

I made a test and for me works well -> https://i.imgur.com/iFny19F.png -> https://i.imgur.com/qzSseCG.png
Please let me know how you set the Youtube link.

Thank you!

Hello,

We can take a look at this. Contact us via email at contact@tagdiv.com and provide the following:
– wp-admin (URL and credentials)
– cPanel (URL and credentials)
– a link to this topic to identify you

Thank you!

Hi,

Please make sure you are installing the actual theme, not the whole package
– https://forum.tagdiv.com/whats-included/
So if you download the full theme package, once it is extracted the theme zip can be seen, like in this example
– https://i.imgur.com/MTmQrYE.png

These are the theme install guides you can follow
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/

If you previously used a child theme please deactivate it in case it is active. The newspaper has a child theme included in the package if you require one
– https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Hello,

You can change the caption colour with tagDiv Composer, select the Single Post Featured Image and in the tab “Style” you can change the colour -> https://i.imgur.com/nZKy0Dp.jpg also, inside the Single Post Content -> https://i.imgur.com/LX5yWKx.png
Also, to change the colours for Single Post Comments -> https://i.imgur.com/ZkK9NOn.png, but please make sure the settings that you do are saved.
Please check the console when you try to save the changes made with tagDiv Composer maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello Allen,

Please let me know how the code looks.
if the plugin has a shortcode you can set it in column text or text with title, in text zone => https://i.imgur.com/Ps7fcU0.png -> https://www.screencast.com/t/uDXaxJ8JSKFB. The shortcode is automatically saved.

Thank you!

Hello,

I just checked your website and for me, that image doesn’t show -> https://i.imgur.com/gP1d1xs.png -> https://i.imgur.com/7KBp8kW.png

Thank you!

Hello,

Unfortunately, your screenshot is not available https://i.imgur.com/pbk0NbV.png -> https://i.imgur.com/m9awjoL.png but to set a logo, please check this article -> https://forum.tagdiv.com/add-logo-newspaper/ and video https://www.youtube.com/watch?v=HXQQygkCCJo

Thank you!

Hello,

Please provide a screenshot with the error.
Also, please make sure the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello,

You must be the page administrator to access it, then set the ID in the social counter.
Also, please check this article on how to set the id for each network https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Thank you!

Hello,

I made a test and for me works well -> https://i.imgur.com/JFE6bf7.jpg

Thank you!

Hi,

Please select the right page -> https://i.imgur.com/BAAfc5T.png

Thank you!

This is a strange situation because I made a test, and for me works well -> https://www.screencast.com/t/GcShysiNau please if you can do a test using the theme plugins, clear all cache and see if the issue persists.

Let me know the results!

Thank you!

Hello,

You don’t have any likes for Facebook page.

Thank you!

Hello,

You can use it as you wish -> https://forum.tagdiv.com/the-mobile-theme/
Mobile – Displays content using the Mobile Theme on small screen devices.
Mobile + Amp – Displays content using the Mobile Theme on both mobiles and AMP.

Thank you!

Hi,

You need to set for each post the text for the custom label.
You can add the view post count in the post, with tagDiv Composer => https://www.screencast.com/t/eGgd6fSTpc add the element called “Single Post View” => https://www.screencast.com/t/r83psL7l

Hope this helps you!

Thank you!

Hello,

The social icons from the mobile menu are coming from the theme panel > social networks -> https://i.imgur.com/4wubwgL.png remove/edit them after your needs.

Thank you!

Hi,

Please provide a video.

Thank you!

Hello,

If you want to delete an empty column you need to know that the empty column is part of the row, and you can’t delete the column only the row that holds the column, this can be done with: using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard.
The empty columns will not be displayed.

Thank you!

Hello,

In order to avoid misunderstandings, please provide more information about the issue (point me directly to the issue) or what you need to achieve, screenshots or a video.
Also, please check if you don’t have set and offset on the block, select the block and let the offset field empty with no space, no value and see the results: https://www.screencast.com/t/peVbVmUDE.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

You can set the custom label in the posts editor-> https://i.imgur.com/gTtAQRv.png and this will be displayed for Flex Block and Big Grid Flex -> https://i.imgur.com/3Uop58r.jpg

Thank you!

Hi,

The option is available on all flex blocks -> https://i.imgur.com/BtvJLEy.png -> https://i.imgur.com/BtvJLEy.png

Thank you!

Hello Pat,

You can set the custom label in the posts -> https://i.imgur.com/gTtAQRv.png and this will be displayed for Flex Block and Big Grid Flex -> https://i.imgur.com/3Uop58r.jpg

Thank you!

Hello,

I have added this request to our request list.

Thank you!

Hi,

I will notify developers about this bug again.

Thank you!

Hello,
I’m sorry, but I’m not sure I fully understand what you are trying to achieve. Could you explain once again with some screenshots, please?
Also, if you want you can disable the mobile theme plugin for some pages https://i.imgur.com/nAGJe7s.png -> https://forum.tagdiv.com/mobile-theme-introduction/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!