This is a strange situation because I made a test, and for me works well -> https://i.imgur.com/9OFIm1F.png please if you can do a test using the theme plugins, clear all cache and see if the issue persists.

Let me know the results!

Thank you!

Hello,

If you use the same Single Post Template for all posts, once added that option, Single Post view, will be displayed for all posts, it does not need to be added for each post separately.
In this path are all single post template settings
=> wp-content/plugins/td-cloud-library/shortcodes/single
category
=> wp-content/plugins/td-cloud-library/shortcodes/category
flex block
=> wp-content/plugins/td-composer/legacy/Newspaper/includes/shortcodes

Thank you!

Hello Paul,

I’m glad that I could help you!
When you encounter a problem or you don’t find an option you can write to us and we will help you.
Let me know if you need further assistance.

Have a wonderful day!

Hello,

I’m glad that I could help you!
Let me know if you need further assistance.

Have a wonderful day!

Hello,

Please check this video https://we.tl/t-CSbhbsgcVF

Thank you!

Hello,

If you have an image that cannot be found, please see where that set image might be and set it back from the media library.

Thank you!

Hello Raf,

Unfortunately, for the blocks, our theme doesn’t have the option to show only if the users are logged in. For posts, you can use our plugin tagDiv Opt-In Builder, and the users must be logged in to be able to purchase a plan, it can be a free plan and only then they can see the content of the post.
You can find more details here
-> https://forum.tagdiv.com/tagdiv-opt-in-builder/
-> https://forum.tagdiv.com/subscriptions/

Thank you!

Hello,

I’m glad that you manage to achieve what you needed!

Have a nice day!

Hello,

Unfortunately, our theme doesn’t have the option to show different contents based on the type of subscriptions.
Also, you can find more details about tagDiv opt-in here
-> https://forum.tagdiv.com/tagdiv-opt-in-builder/
-> https://forum.tagdiv.com/subscriptions/

Thank you!

Hello,

The mobile theme comes with its own templates/design for pages, posts, categories, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/3
The mobile theme requires the “265×198” and the “741×486” thumbnail sizes in order to show the featured images properly.
This can be found here: https://www.screencast.com/t/N18dR3qZrh -> https://forum.tagdiv.com/theme-thumbs/

Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hello,

Unfortunately, I can’t figure out where it might come from if it doesn’t appear to me.
Please try to use a Single Post Template from tagDiv Cloud Library and then see where the problem might come from.
Please let me know if the problem is when you have a social share on the post, if so then I think the image comes from the Like option.
This will display only on some browsers because it’s deprecated, also another condition is that the user to be already logged on to Facebook on that browser.
Please check those articles:
-> https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection
-> https://www.the-parallax.com/apple-safari-intelligent-tracking-prevention-facebook-share-like/
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation

Thank you!

Hello,

Please send me a video with the steps you take and if you receive an error message.
For me works well as you can see in this video -> https://we.tl/t-JRaimGzXxE

Also, if you want we can take a look at this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic to identify you

Thank you!

Hello,

You need to set your own length, there is a default length.
Also, I recommend you to use Flex Block and Big Grid Flex which gives you more adjustment and flexibility options than blocks (1-25) from tagDiv Standard Pack.
The excerpt is getting the content from the beginning of posts, but this is only if there is no text set in the excerpt zone -> https://i.imgur.com/IUYez4T.jpg -> https://i.imgur.com/BLvoT6p.jpg -> https://forum.tagdiv.com/excerpts-introduction/

Thank you!

Hello,

The logo has the width 150px and height auto (also, 150px) -> https://i.imgur.com/iBZPOJ3.png

Thank you!

Hello,

The sticky header can be edited from the Website Manager, like in this video: https://www.screencast.com/t/l6v2Belt -> https://forum.tagdiv.com/add-logo-newspaper/

Thank you!

Hello,

In order to avoid misunderstandings, please provide more information about the issue (point me directly to the issue) or what you need to achieve, screenshots or a video.
Also, please make sure that you have enabled the proper thumbs with these sizes in order to show the featured images properly, check this: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ -> https://i.imgur.com/8rs5E6P.png -> https://forum.tagdiv.com/theme-thumbs/ -> https://forum.tagdiv.com/featured-image-or-video/

Thank you!

Hi,

Please let us know what problem or questions do you have!
If you want to contact us in private, you can do it via email at contact@tagdiv.com

Thank you!

Hello,

Please make sure you have installed/activated the required plugins like tagDiv Composer and tagDiv Cloud Library. You can activate plugins depending on what you want to achieve, for example for the subscription you need to activate the tagDiv Opt-In Builder plugin.
After you activated the plugins, you can install a prebuilt website and customize it with tagDiv Composer -> https://i.imgur.com/eyZLad8.png
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

Thank you!

Hello,

Unfortunately, for the moment our theme doesn’t have the option to display the time of reading.
This option will be implemented in future updates.

Thank you for your understanding!

Hello,

Please check if you have the tagDiv Standard Pack plugin installed and activated, if not, please activate it, clear the cache.

Thank you!

Hello,

Please try to set it in the Raw HTML element.

Thank you!

Hello,

It is possible that the theme and plugins update automatically, but the option is not set in the theme, the option is provided by your host, so you need to ask your host if the auto-update option is enabled or you have set.
Also, please check this article https://www.wpbeginner.com/wp-tutorials/how-to-disable-automatic-updates-in-wordpress/

Thank you!

Hello,

We would like to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

You can set your own image, like SVG and set the logo text like this -> https://i.imgur.com/7shggCT.png -> https://i.imgur.com/S9Ivdt9.png
Unfortunately, you can’t upload a custom icon here -> https://i.imgur.com/ChlA68A.png
Also, if you want you can check this article https://forum.tagdiv.com/how-to-add-icons-in-menu/

Thank you!

Hello,

Please make sure you have not disabled the mobile theme plugin for posts ->
https://i.imgur.com/3XYOLI9.png
Also, make sure you have enabled the Mobile device support for WP Super Cache > https://i.imgur.com/yButePW.png -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!