Hello,

To list the most popular articles, you can use the Flex Block or Big Grid Flex Block where you can sort it => https://www.screencast.com/t/DgVYSlT8 -> https://forum.tagdiv.com/big-grid-flex-settings/ -> https://forum.tagdiv.com/flex-block-settings-guide/
Also, you can check this documentation: https://forum.tagdiv.com/7-days-post-sorting/

Thank you!

Hello,

One of my colleagues will investigate the issue as soon as possible.

Thank you!

Hello,

Please let me know how you added the playlist, what steps have you done.

Thank you!

Hello,

Usually, the color and image are set on the row, so please edit and select the row https://i.imgur.com/EEompTi.jpg -> https://forum.tagdiv.com/topic/background-color-of-the-main-menu-be-changed/

Thank you!

Hello,

Is possible to have a Single Post Template from Cloud Library, then you need to edit the post with tagDiv Composer => https://www.screencast.com/t/jHatJGC1qRf, select the Single Post Views => https://www.screencast.com/t/NhUGCRfI and with right-click, you can delete it.

Thank you!

Hello,

Please let me know if you added a custom code to the page/template and if this error appears on other pages/templates.
Also, please try to go in Cloud Templates, select the template, edit it => https://i.imgur.com/DpvZKj5.png and try to revert a revision => https://i.imgur.com/jbmCnzm.png or revision on the page.
Also, for error please check this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/

Thank you!

Hello!

This issue has been discussed already here: https://forum.tagdiv.com/topic/in-feed-ads-on-homepage/

Thank you!

Hello,

Please try to set the ARTICLE INLINE AD 2 after 10 paragraphs and ARTICLE INLINE AD 3 after 15 paragraphs and check the results.
If you want, we can take a look and see how this will work if we access your website. For this please make a full backup, and contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access, also include this topic in your email. We’ll check it as soon as we can.

Thank you!

Hello @FKnews,

So I understood you add two blocks of the posts loop in your template, right? if yes, we do not recommend setting two posts loop on the same page/template, please use a flex block or another block, because most of the settings from the first loop element will be set for the second one.

Thank you!

Hello,

Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ you can try to double the wp memory limit, and please make sure you do not have a plugin conflict.
Here is an article about how to fix this problem:
There has been a critical error on your website.
Also, please check the permalinks and re-save them -> https://i.imgur.com/MQPtVzl.png
Also, please let me know if you use WordPress.org or WordPress.com -> https://wordpress.com/support/com-vs-org/

Hope it will help you!

Thank you!

Hello,

You need to set the wp-memory in the wp-config.php file is located in the WordPress root directory, not in the file .htaccess
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.

Thank you!

Hi @yerbol89,

I’m glad the problem was solved.

Have a nice day!

Hello,

I made a test and for me this change of symbols did not occur => https://www.screencast.com/t/D56hyASgl
Please let me know what plugin you use, there may be one that interferes with the theme or may not interpret certain symbols.

Thank you!

Hello,

The element is a background image on the content zone, and you can remove/change it from Theme Panel -> Background => https://i.imgur.com/tCDH640.png
after you can stretch the rows to make it full width if you want https://forum.tagdiv.com/topic/change-header-and-body/

Thank you!

Hello,

Maybe this issue is related to the change that you made to set an alternative Home Page.
Also, if the problem is only on homepage, then please use the revisions https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/
If you agree, we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

To solve this issue please check these articles
-> https://kinsta.com/knowledgebase/sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/
-> https://kinsta.com/blog/error-404-not-found/

Hope this helps you!

Thank you!

Hello Jan,

I am sorry. I’m not sure I fully understand what you want to achieve.
Can you provide more details and screenshots, please?

Thank you!

Hello,

I saw you have this error in your console,and I think this is the issue of ads not being displayed on the web => https://i.imgur.com/EuSEEqi.png please check the code https://i.imgur.com/idmw6Cn.png or remove and add it again.

Thank you!

Hello,

I think this type of ad should be placed between tags and , this can be set in our theme in Theme Panel -> Analytics/Js Codes. Example: https://prnt.sc/1tju9qf -> https://prnt.sc/10jk7fq

Thank you!

Hello Eric,

In order to avoid misunderstandings, then please provide more information about the issue, screenshots or a video.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

Did you add custom code to the template?
Also, please if you can do a test using the theme plugins, clear all cache and see if the issue persists.
In case that the problem is persisting, please make a full backup and contact us at contact@tagdiv.com, make a full backup for your website and provide wp-admin and cPanel access. We’ll check it as soon as possible!

Thank you!

Hello,

If you referring to optimizing the images, you can use EWWW Image Optimizer Plugin and activate the lazyload option, and then you will have webp images -> https://www.youtube.com/watch?v=bR5ZY1fpeC4 you can use https://i.imgur.com/oiKd10u.png without Easy IO.

Thank you!

Hello,

So, if you have the 403 error, please check if you have a firewall or security module which blocks the admin-ajax.php request as I said on this topic https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/ and ask your host if there is a security module (ModSecurity enabled) on the server.
Also, please purge the OPcache from WP Rocket and clear all cache.

Thank you!

Hi,

I understand that the problem is solved, right?
I’m glad!

Thank you!

Hello,

Please let me know what plugin do you want to use to have the skin ads.
Also, if the code needs to be added in the head, body or footer you can add it in Theme Panel -> Analytics/Js Codes -> https://i.imgur.com/4484OV0.png

Thank you!