Hello,

Unfortunately, you can’t assign a sidebar to create for an entire website, you need to create a sidebar for the post, and will apply to all posts, for the category page a new sidebar and will apply to all categories pages and so on.

Thank you!

Hello,

Usually, the problem is from a cache plugin, because you are using the mobile theme plugin, the mobile layout will have a different design and most of the cache plugins do not recognize this and provide the mobile version for desktop (or vice versa). We recommend using WP Super Cache plugin with the settings from our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, unfortunately, no screenshot is included => https://www.screencast.com/t/Vn3gnT2Gp
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html

Thank you!

Hello,

The username for TikTok need to be set with @username, for you “@firstcaruk” and works, but unfortunately, for now, the counter doesn’t work, so you need to set it manually.
This will be resolved in the next update.

Thank you!

Hello,

You can contact us via email at contact@tagdiv.com where you can sent the website link.

Thank you!

Hello,

Please follow this video https://www.screencast.com/t/oQsAfg3Hx

Hope this helps you!

Thank you!

Hello,

This is the way that our theme builder is working. Using tagDiv Composer you can build pages and cloud templates and this is done on the front-end where you will see exactly how the website looks when you add elements, but in the back-end, those pages and cloud templates are builder using shortcodes. That is why when you open a page in a WordPress editor it is displayed only shortcodes.
So, if you want to copy the shortcodes for the header, then edit only the template header, copy the code and add it in a blank header template and after assign it on the pages where you want => https://we.tl/t-GnmtCu0pPT

Hope this helps you!

Thank you!

Hello,

Unfortunately, seems the problem is from the browsers used, it looks like the “like” button for Facebook is now supported only in the Chrome browser, the new implementation from other browsers is made to prevent Facebook share “like”
https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection
https://www.the-parallax.com/apple-safari-intelligent-tracking-prevention-facebook-share-like/
If you have a Pro Prebuilt Website installed, you can disable the button with tagDiv Composer => https://www.screencast.com/t/JKhbawk3Hg ->https://www.screencast.com/t/ON5zB4scE

Thank you!

Hello,

1. If you have installed the last theme version10.4, please do these steps.
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Please let me know the results.
2. Please try to do a test using only tagDiv plugins, and see if the style will change.
Also, please send the link to your website.

Thank you!

Hello,

This is a video of how you can create a sidebar https://www.youtube.com/watch?v=fa7GenCHcBU, also, you can create a different sidebar on each page/post.

Hope this helps you!

Thank you!

Hello,

I’m sorry, I don’t understand what you’re trying to say about the shadow and ads. Can you provide more details, screenshots or the link to your website?

Thank you!

Hello,

Our theme provides a child theme, but the files that can be set in it must be set individually (usually these changes in child theme are made by developers), according to our documentation child theme can be used for files from tagDiv Standard Pack and files from tagDiv Composer => https://forum.tagdiv.com/the-child-theme-support-tutorial/
You can find the folder of the child theme in this path => Newspaper-tf\code\Newspaper-child

Thank you!

Hello,

We provide support only here on the forum or via email.
Also, our support is not instant and our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.

Thank you!

Hello,

Please tell me what prebuilt website you have installed, a Pro or a Standard Prebuilt website.
Also, if you have a Standard prebuilt website, then the settings from Theme Panel -> Template Settings -> Force full width should be applied without any problem.
But if you have a Pro Prebuilt Website, then you need to edit with tagDiv Composer => https://www.screencast.com/t/XFkhhj0ygShh, select the row => https://www.screencast.com/t/JRhDa1VcY and in the tab called “General” is an option to stretch the row => https://www.screencast.com/t/S79xys6MDsS

Hope this helps you!

Thank you!

Hello,

I’m glad that the solution helped you achieve what you want.

Have a nice day!

Hello,

If you sent an email, and my colleague Simion answered you, then please continue the conversation by email, he will answer you as soon as possible.
Also, our schedule is s Monday – Friday from 08:00 AM to 05:00 PM GMT+2.

Thank you!

Hello,

Unfortunately, to have border-radius on the meta info, you need to use some custom code CSS => https://www.screencast.com/t/W8K1Fv6ZF and change the value
.td-module-meta-info
{
border-radius: 15px;
}

Set the code in Theme Panel -> Custom Code -> Costum CSS.

Hope this helps you!

Thank you!

Hello,

Please provide the link to your website where you set the widgets.
Also, if you add them with tagDiv Composer, then you need to edit with tagDiv Compose, and set the style of the title block.
Also, make sure you set the style for Title from Theme Panel -> Theme Fonts -> Modules and Blocks General => https://www.screencast.com/t/S5dVYlsPj5vb

Thank you!

Hello,

Please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/YMLZf32uQ
Also, if you have Cloudflare, please make sure is set like in our guide https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello,

Sometimes this delay is due to the cache plugin.

Thank you!

Hello,

If you referring to this image => https://www.screencast.com/t/z5B8KHpg, to know is an ad, to delete it use tagDiv Composer, select the element and with right-click, you can remove it https://we.tl/t-f0egWXQNAF
Also, you can check our channel https://www.youtube.com/user/tagdiv that can help you to design.

Thank you!

Hello,

Please make a full backup to all files and database, and try to revert to version 10.3.9.1, and after trying to reinstall the theme and plugins to version 10.4. and make sure the update is correct, using only the plugins are activated.

Thank you!

Hello,

A solution is to set the code in Theme Panel -> Analytics/Js Codes, and using these tags
<style>
.td-border.td_block_template_3 .td-block-title .td-pulldown-size
{
border-radius: 20px;
}
</style>

Thank you!

Hello,

I saw that the problem with the sidebar was solved.
Also, related to images on the block, if you mean that the image is not equal to the writing, it is because of the word lengths for the title and excerpt (some words are longer than others).
Unfortunately, the only option is to set the excerpt length to letters => https://forum.tagdiv.com/excerpts-introduction/ -> https://www.screencast.com/t/ZHrub8N3k -> https://www.screencast.com/t/dbVPx3YEeilU
If this is not what you mean, please let me know and provide some more details.

Thank you!

Hello,

I’m glad that you managed to solve your issue in the end.

Have a nice day!

Hello,

If you agree, we would like to investigate this issue and find out what is the cause.
In order to investigate we need access to your website, the most appropriate would be to make a full backup to all files and database or to create a staging website and please contact us at contact@tagdiv.com and provide wp-admin URL and cPanel URL and credentials for staging.
Also, include the link to this topic in order to identify you

Thank you!