Bettina Hello @infocj!
No, it’s deprecated. We recommend using cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer, which contains a lot of functions and features, Please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
More documentation about the cloud templates is here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
Please check those screenshots to know how to shift from WPBakery to Composer: https://www.screencast.com/t/6xLVMmlsY ; https://www.screencast.com/t/zWHrRmK1LQC ; https://www.screencast.com/t/vuFdT9Stx ; https://www.screencast.com/t/DWbSf3qj ; https://www.screencast.com/t/QuHyGccTK71v
Thank you!
Bettina Hello @infocj!
I recommend you to update the theme via FTP: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!
Bettina Hello!
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 17:00 PM
Thank you for understanding!
Bettina Hello @jishnuraj!
In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly is the issue there.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Bettina Hello!
Here is the js file: wp-content\plugins\td-subscription\assets\js\tdslogin.
Thank you!
Bettina Hello!
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Let me know the results!
Thank you!
Bettina Hello!
I see that you have already set it up, as shown in your screenshot.
Thank you!
Bettina Hello!
Do you use Jetpack plugin? There is a known issue, please check: https://app.screencast.com/tJcTjPqTcOJX3
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Let me know the results!
Thank you!
Bettina Hello!
All the fixes will be added in the next updates. Unfortunately, I have no timeframe right now.
Thank you!
Bettina Hello @BLAY!
Can you please provide more information about the issue and your website link?
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Bettina Hello Boris!
Do you use CDN? Follow this guide: https://forum.tagdiv.com/cloudflare-cdn/
You need to disable the Rocket Loader.
Thank you!
Bettina Hello @Inteli !
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
Thank you!
Bettina Bettina Hello @Inteli !
Follow this guide and activate the theme: https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
Thank you!
Bettina Hello @Central!
For me, it is working well: https://app.screencast.com/xsmEiji8T7icc
Let me know the link to the video you’ve tried to add to this shortcode.
Thank you!
Bettina Hello!
The toolbar with the green button “Edit with the tagdiv composer” is no longer available on your website, or what do you mean?
Thank you!
Bettina Hello!
We have some settings for the rows and different stretch sizes: https://www.screencast.com/t/bsbB5P97A
Check which size was used for the previous row.
Thank you!
Bettina Hello!
For customization and other services, you can contact our custom work team here: https://tagdiv.com/premium-customization-services/.
Thank you for understanding!
Bettina Bettina Hello!
I do not understand what you mean. Please explain further.
Thank you!
Bettina Hello!
Our demo works well on those browsers, so it should be something on your end that interferes.
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Let me know the results!
Thank you!
Bettina Hello!
Reset the license and try again.
Thank you!
Bettina Hello @ethanabraham!
In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly is the issue there, what exactly you need to achieve and your website link.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Bettina Hello!
Can you please provide more information about your issue?
Thank you!
Bettina Hello Boris!
Your score is 92 performance on mobile. Congrats!
I can see that your LCP is green and the CLS is the one affected that shows in orange color: https://web.dev/articles/optimize-cls?utm_source=lighthouse&utm_medium=lr. I can’t see anything regarding the logo image.
Please check the tutorials from Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Thank you!
