Hello!

We have a guide with some tips on why our Composer is not working properly; please check it here: https://forum.tagdiv.com/tagdiv-composer-not-working/.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Sometimes, the issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.

Let me know the results!

Thank you!

Hello!

Please check the console while the infinite loading is active and look for any errors there. 

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello guys!

@shooper69 Please contact Envato and submit your request here: https://help.market.envato.com/hc/en-us/requests/new

Mohi Uddin You can use a license key for one single product(website), but if you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!

Hello @Mimi9507!

Please provide more information(screenshots/video) about what exactly you need to achieve or what is the issue there and your website link.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello @insumedical!

Please follow the video: https://www.screencast.com/t/LNbGadUu

Thank you!

Hello!

If you sent an email, then we will take a look and try to help you as soon as possible.

Please be patient!
Thank you!

Hello @central!

Flex block is not a template. A flex block is a block. Read more about it here: https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hello @jpegjoe!

Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
– more information about this issue

Our team will take a look!

Thank you!

Hello @central!

Flex block 1 can be found in the tagdiv composer and is part of the cloud templates.

Thank you!

Hello @jpaul3767!

We will take in consideration your query.

Thank you for your feedback!

Hello!

Unfortunately, we do not have any plugins tested with our theme that can help you.

Thank you!

Hello @jacosky!

Download the theme again. Please try to install the theme via FTP, following all the steps: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello @jacosky!

Please make sure that you have the latest update of the theme and the plugins also.

Thank you!

Hello Marko!

For that error, please check this article: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/

Thank you!

Hello @jacosky!

Are you sure that you use the Newspaper theme?

Thank you!

Hello @jacosky!

Please edit the homepage with the TagDiv Composer, click on the Website Manager and choose from there the header you need:https://prnt.sc/SIAOfG9j0ytZ.

Thank you!

Hello @insumedical!

That is a zone. What do you mean? I didn’t write above any fixed header values! You must update the values in the sticky header’s main menu element: https://prnt.sc/JV5H93dr6nZz. 

Thank you!

Hello @giorgoskey!

Please check the settings of that block and make sure the filter is set to “all categories” and the sort order is “latest” without any offset there.

Thank you!

Hello @central!

If you use cloud templates, then there is a workaround:
Delete the custom title of that block, add an “inline text” element, and there you can have a title and also some text.

Thank you!

Hello @autodesign!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello Fernando Santos!

Unfortunately, you can not have the same settings. I recommend you to build your CPTs and taxonomies using the cloud templates.
Documentation here:
– https://forum.tagdiv.com/introduction-cpt-acf-newspaper-theme/
– https://forum.tagdiv.com/custom-post-type-support/

Thank you for understanding!

Hello!

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/html-block-paste-not-working/

Thank you!

Hello @insumedical!

When you edit that page in the TagDiv Composer, scroll and then change the value there in the header menu. So, you can see the changes.

Thank you!

Hello @shooper69!

We have a guide with some tips on why our Composer is not working properly; please check it here: https://forum.tagdiv.com/tagdiv-composer-not-working/.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If that problem is still there, then please execute these steps:
1. deactivate TagDiv Composer
2. uninstall (delete) TagDiv Composer
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if a cache plugin is present).
Sometimes, the issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.

Check the guide in order to find your purchase code: http://forum.tagdiv.com/how-to-find-your-envato-purchase-code/

Thank you!

Hello!

Unfortunately, we do not have any settings to hide that URL.

Thank you!