Hello @bitfinsider!

I’m glad that you solved the issue.
Let me know if you need further assistance.

Have a wonderful day!

Hello @dennisjpitocco!

Make sure you have the latest update of the theme and plugins too. Install the Standard Pack plugin if you use the default templates.

Thank you!

Hello @geoffreyjames25!

Some servers are not well configured and do not allow email to be sent. 
As a suggestion, you can use the Wp Mail SMTP plugin in order to solve this issue. 
Which page do you need to modify?

Thank you!

Hello Daniel!

Please provide an example, so I can test the translation for that word/sentence using the mobile theme plugin.

Thank you!

Hello @serene!

This should be a custom module because there are no settings in order to achieve this.
Check this topic: https://forum.tagdiv.com/topic/module/

Thank you!

Hello @Brie7490 !

Make sure the city is completed when you press submit and the location should appear.

Thank you!

Hello Joe!

This issue has been discussed already here: https://forum.tagdiv.com/topic/2-questions-for-mobile-browser/

Thank you!

Hello @goodmuyis!

You can add the ad code directly in the ad box and place it in the header or footer.

Thank you!

Hello Daniel!

Yes, you need to change it in the theme panel and it should work.
Make sure your theme panel is saving the changes. Please check this topic: https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/ and let me know the results.

Thank you!

Hello @bitfinsider!

Check in the layout tab of the element’s settings and you can resize the image from the image height: https://prnt.sc/kl318BEnvdQ2

Thank you!

Hello @ionassi!

Our theme was tested with those plugins: https://prnt.sc/ddysTc8qPu19

Thank you for understanding!

Hello @covidhole!

The link is correctly like this: https://copy.ai?via=richard-hunt not https:/copy.ai?via=richard-hunt
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a closer look.

Thank you!

Hello Shubham!

We have an option to change it from always to smart snap: https://prnt.sc/JCS_ZA7PAZ8Q. The header is sticky when you scroll up again.

Thank you!

Hello @tenacemente!

There’s an option to show the menu inline with other elements and you can also select to drop the menu items that do not fit the screen into a more dropdown menu item: https://forum.tagdiv.com/main-menu/

Thank you!

Hello @dc1!

We need to investigate the issue further. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @chip303 !

Check this video: https://www.screencast.com/t/NYNu79HUl

Hope that helps you!

Thank you!

Hello @dinhhiep!

If you use the cloud templates with cloud module and not the default ones, then this issue is solved. We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Thank you!

Hello @raina!

This issue has been discussed already here: https://forum.tagdiv.com/topic/theme-activation-issue-3/
In case the problem persists, please contact us via email at contact@tagdiv.com

Thank you!

Hello @bitfinsider!

Make sure that when you upload an image, you choose full size: https://www.screencast.com/t/Oxue274e

Thank you!

Hello @sangminoh!

Did you add an excerpt to your post while you were writing it?

Thank you!

Hello @ionassi!

I’m sorry, but we can not provide support for untested plugins.

Thank you for understanding!

Hello @chip303 !

In order to avoid misunderstandings, please provide more information about what exactly you need to achieve or what is the issue there, screenshots or a video.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @primeirojornal!

The tagdiv Composer plugin is a bigger one with a lot of functions and settings. Our developers tried to improve it more and more and optimize it as much as they could in every update. 
There are a lot of factors which can make your site slow. Make sure you use only some templates and fewer functionalities and options. 
Some factors which you need to take into account are: 
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on. 
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin or not, if you are using the PRO demo or a standard one.
Some starting points to improve your website page speed are here:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://www.xtechkr.com/optimize-newspaper-theme/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
Please check the tutorials from those platforms, GT metrix and Google Pagespeed Insights, and I’m sure you can increase the page speed.

Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for understanding!

Hello Marta!

Some options which can interfere in our theme are here in this guide: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hello @wortpflege !

I’ve added this feature to our improvement list.

Thank you for your feedback!