Hello!

We will take into consideration your query for the future.
In the meantime, please save your code somewhere and add it again after every update.

Thank you for understanding!

Hello!

Edit the pages with the TagDiv Composer and check in the Style tab of the elements and you’ll find this option here: https://prnt.sc/fEFZONNgMAgG

Thank you!

Hello Michael!

I recommend you to try to use the staging plugin, so you won’t ruin your website, check also this article from here and give it a try: https://themeisle.com/blog/wordpress-staging-site/

Thank you!

Hello!

I’ll add this feature you’ve requested to our improvement list.

Thank you for understanding!

Hello!

I’m sorry to hear about that. Please contact our custom work team and they will try to help you.

Thank you!

Hello!

You can request a refund here: https://themeforest.net/refund_requests/new and we will approve it as soon as possible and Envato will refund your money.

Thank you!

Hello!

We recommend using only one cache plugin, the WP Super Cache plugin with this configuration: https://forum.tagdiv.com/cache-plugin-install-and-configure
You need to take into account:
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors.
Our developers are working a lot to improve the page speed in every update.
As a suggestion, disable the lazy load animation. Other starting points to improve your website page speed are here:
– https://www.xtechkr.com/optimize-newspaper-theme/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.

Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for understanding!

Hello!

Other plugins are not fully compatible with the theme, but you can test them.

Thank you!

Hello!

We have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. Edit the page with TagDiv Composer. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB; there you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-speedy-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and design for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

You can choose to use whichever one is more affordable and useful for you.

If anyone doesn’t fit as you created, then make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache and try again.

Note: If you want to use version 1 or 2, then you need to deactivate the mobile theme plugin and see the results.

Thank you!

Hello!

We recommend using only one cache plugin, the WP Super Cache plugin with this configuration: https://forum.tagdiv.com/cache-plugin-install-and-configure

Thank you!

Hello!

Make sure the redirect mobile visitors to amp option is disabled and try again.

Thank you!

Hello!

You can import a cloud template/section for that post or build it from scratch with the TagDiv Composer.
Please read all about it here: https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

Thank you!

Hello!

We would like to investigate this issue further.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look and let you know what can be done!

Thank you!

Hello!

I’ll add this issue to our investigation list, so I hope we can provide a fix as soon as possible in the next updates.

Thank you for understanding!

Hello!

Usually, the social counter should update once every 1-2 days, depending on your cache plugin. If the problem persists, please contact us at contact@tagiv.com provide wp-admin access and include the link to this topic in the email.

Thank you!

Hello!

Please try to edit the CPTs you’ve created already and publish or update it once again. After that, check if they will appear in that list in the element from the TagDiv Composer.

Thank you!

Hello!

This issue has been discussed here as well, please check: https://forum.tagdiv.com/topic/facebook-count-not-updating-3/

Hope that helps you!

Thank you!

Hello!

It could be a plugin conflict with your extra non-tagdiv plugins. Make the test I suggest and try again in an incognito file.

Thank you!

Hello!

I just replied you here: https://forum.tagdiv.com/topic/woocommerce-product-page-colors/

Thank you!

Hello!

I’ve tested it and it seems to work well on the latest version of the theme.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello Nagib!

There is a sticky header. Please follow the video to see where you can find and build your sticky header on mobile and desktop too: https://www.screencast.com/t/l6v2Belt

You should add all the elements and the menu element to your sticky header too.

Thank you!

Hello!

This is on our investigation list and our developers are investigating the issue right now.

Thank you for understanding!

Hello!

We would like to investigate this issue further.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look and let you know what can be done!

Thank you!

Hello!

Yes, please let me know more information about this issue, so we can investigate further if this is a problem with our theme.

Thank you!

Hello!

Did you have some custom code for that?

Thank you!