Hello!

This issue is already on our investigation list.

Thank you for understanding!

Hello!

I’ve checked your website and it seems to display the responsive version of your desktop on mobile. Please make sure you assigned the mobile page to you desktop page: https://www.screencast.com/t/cI3kmlNrcklY -> https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If the all settings are correctly done, then this issue can be from a cache plugin. Please deactivate all the cache plugins, delete the cache from your browsers and see the results.

Thank you!

Hello!

Unfortunately, you can achieve this only by using a plugin.

Thank you!

Hello @willianangelomn!

We can take a look for this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @florentin!

Unfortunately, you can not save the modified template as a cloud template for example.
A workaround there could be to edit the page normally and copy-paste the code : https://www.screencast.com/t/g4JodZMv into a new page on the other website.

Hope that helps you!

Thank you!

Hello!

A shortcode can be inserted by using the element called “Column text” or “Text with title”. For example, in the step3 here: https://forum.tagdiv.com/add-cryptocurrency-price-ticker-widget/
Now, it’s possible to be a plugin conflict there, but you can make a test on a test page.
For example, if you have the same template for categories, then you should apply once and will display on all the categories which has assigned that template you modified.

Thank you!

Hello!

For example, this is your amp version and the ads appears: https://www.screencast.com/t/Rg8dsYHsgZ -> https://khabarsatta.com/mp-news/youth-studying-advocacy-in-mps-vidisha-committed-suicide-by-hanging-family-members-accused-of-murder/?amp

Thank you!

Hello Stavros!

I’ve checked your website and it seems that your mobile page is no more looking like in your screenshot. Seems that you use Mobile Theme and set the page as homepage.
Please check if this is not a plugin conflict from a cache plugin.

Thank you!

Hello @munemoto!

We can take a look for this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

We can take a look for this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello Harald!

Ok, I get it. I will add this on our list for more investigations.

Thank you for understanding!

Hello!

Please check this video where I added a row and 4 buttons: https://www.screencast.com/t/NgYZPHJcg

Hope that helps you!

Thank you!

Hello!

Please add the podcast how I was explained here: https://forum.tagdiv.com/topic/where-is-the-featured-audio-coming-from/

Thank you!

Hello!

Please make sure the issue is not from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.

Thank you!

Hello!

Unfortunately, we have not tested “the event calendar” plugin, so we can’t say if it will work or not. You will have to test and see. Also please note that we don’t offer support for untested plugins.
A shortcode can be inserted by using the element called “Column text” or “Text with title”. For example, in the step3 here: https://forum.tagdiv.com/add-cryptocurrency-price-ticker-widget/

Thank you for understanding!

Hello @leandrocastro !

Please contact us via email and we will try to help you.

Thank you!

Hello Britta!

Ok, I get it. I will add this on our list for more investigations.

Thank you for understanding!

Hello @iamratnesh!

We can take a look at this. Contact us via email at contact@tagdiv.com and provide the following:
– wp-admin (URL and credentials)
– a link to this topic to identify you

Thank you!

Hello!

Please check this topic and these settings, it could help: https://forum.tagdiv.com/topic/tagdiv-cloud-library-error-404-editor/
If the problem persists, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello @delboj!

First of all, please make sure you have the latest version of the theme(11.4.1) and plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
The 500 code would normally indicate an error on the server and you need to talk to the server developer for more info.

Please let me know the results!

Thank you!

Hello @affnads!

I’ve checked your website and the menu seems to work well.
Please make sure you have the same single post template assigned for all your posts.
https://forum.tagdiv.com/cloud-library-templates/
https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

Thank you!

Hello @mededleads !

Please set up your thumbs from Newspaper -> Theme panel -> Block settings -> Thumbs on modules/blocks: https://forum.tagdiv.com/theme-thumbs/. Note that if you deactivate a dimension from there, next time when you will upload an image, it will not be resized to that dimension.
After changing the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this guide: https://forum.tagdiv.com/using-the-theme-with-existing-content/

Thank you!

Hello @mededleads !

There is a limitation for the featured image to have a size less than 300KB, please check: https://stackify.dev/308878-provide-an-image-for-whatsapp-link-sharing

Thank you!

Hello Mauro!

1. By default the News ticker has the filter with all categories and with sort order = latest articles. Also, for the elements flex, grid. If you want to set a max number of posts which are displaying in the block, then you can use the limit. You can use other block for min number with the same filter and order. Please note that you can’t have more filters in a single element.

2. You can’t achieve this with the basic settings from these elements.
Please note that customization is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For customization and other services you can contact our custom work team here and they can help you: https://tagdiv.com/premium-customization-services/

Thank you!

Hello!

Add a new row and add the buttons there. Let me know what you’ve tried, so I can understand exactly what you want to achieve.

Thank you!