Hello @faysalyaqoob!

If you sent an email, then we will take a look and reply to you as soon as possible.

Sorry for the delay, please be patient.
Support Hours (GMT+2)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Hello @nwnuyhs!

I’m glad that you solve the issue.

Have a wonderful day!

Hello @mulcas!

Yes, that’s true, it’s frustrating. We hope to fix this as soon as possible, so this feature can be very helpful.
For example, if you have the same template for all your categories, then you need to modify the font in page title just once, so the changes will be applied on all your categories.

Thank you for understanding!

Hello @nwnuyhs!

I just replied you here, please check: https://forum.tagdiv.com/topic/smarphone-error-web/
Also, deactivate the Mobile Theme plugin and see if the issue is still there. Make sure you do not use any extra non-tagdiv plugin.

Let us know the results!

Thank you!

Hello @nwnuyhs!

Please check these topics also: https://mediatemple.net/community/products/dv/204404214/how-do-i-set-the-path-for-open_basedir ; https://stackoverflow.com/questions/27838138/phpass-producing-warning-is-readable-function-is-readable-open-basedir-res and follow the instructions.

Hope that helps you!

Thank you!

Hello @m!

I just replied you with some tips here, please check: https://forum.tagdiv.com/topic/td-composer-creates-27-slow-db-queries-on-every-page-load/

Hope that helps you!

Thank you!

Hello @m!

I recommend you to have the latest version of the PHP, WordPress, theme and plugins(11.4).
The Standard Pack plugin is an old one with old features with default templates. We do not recommend it anymore. We encourage you to use the cloud templates.

Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Also, some tips here:
– https://wpartisan.me/tutorials/wordpress-database-queries-speed-sql_calc_found_rows
– https://css-tricks.com/finding-and-fixing-slow-wordpress-database-queries/
– https://wordpress.org/support/topic/slow-database-queries-from-mariadb-slow-query-log/
– https://www.rackaid.com/blog/wordpress-slow-speed-up/
Maybe your hosting provider can provide some advice as well.

Thank you!

Hello @Demir!

Please use the tagdiv slide gallery in order to achieve what you need: https://forum.tagdiv.com/gallery-2/
Make sure you apply all the steps from the documentation.

Hope that helps you!

Thank you!

Hello @mulcas!

I have also tested and it seems that might be an issue with that feature from Website Manager. We will investigate further and try to come up with a solution in the future updates. There you can change the headings for the page title element, but you can’t do it globally.

We will take in consideration your query too.

Thank you!

Hello @netclick!

Please remake the paragraphs as they were before and that should fix the issue for the moment. We will investigate this issue to check from where it could be this problem.

Thank you for understanding!

Hello @cfasencio!

The issue has been discussed already here, please check: https://forum.tagdiv.com/topic/mobile-theme-cant-showing-copy-content/

Let me know the results!

Thank you!

Hello @thewedmag!

I’m glad that I could help you to solve the issue.

Have a wonderful day!

Hello @stephanwhelan!

If you’ll use Mobile theme plugin, then you can not edit the pages with TagDiv Composer.
You have only some settings for this layout, which you can find in Theme panel -> Mobile Theme. The same thing for AMP plugin too. It comes with its own templates/design for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/

Thank you!

Hello @kennethhede!

If you use a cloud template, then it is possible from Composer. In order to hide an element in Composer, you should look in the CSS tab and select hidden, or if it is a module from a block, it should be a setting to hide.
When you edit a page, the changes will be applied on all the pages with the same template. So, if you need to delete that element for some pages only, then you need to duplicate the template and make it different, then assign the template to the pages you need to be changed.

Check this topic: https://forum.tagdiv.com/topic/different-logo-in-categorypage/ ; Here I explained step by step how you can duplicate a template.

Hope that helps you!

Thank you!

Hello @nwnuyhs!

Here you can remove/set a picture for mobile menu background: https://www.screencast.com/t/x3Xrln2b88x
And the background color here: https://www.screencast.com/t/PbU3hQpDqHh

Thank you!

Hello @tnec_in!

Please make sure you have all the tagdiv plugins active in Newspaper -> Plugins. Note that you can use the TagDiv Composer only on the cloud templates.
We have a guide with some tips why our Composer is not working properly: https://forum.tagdiv.com/tagdiv-composer-not-working/
Please make sure that you have set the mod substitute in the htaccess file https://i.imgur.com/VuMw1lq.png -> https://forum.tagdiv.com/requirements-for-newspaper/ and you do not have any modSecurity enabled on host.

If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Hope that helps you!

Thank you!

Hello Paul!

In order to help you efficiently, please provide more information about the issue or what you need to achieve, screenshots or a video(which section to appear on which pages).
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @rrtoday!

Please provide more information about the issue, screenshots or a video and your website link. Make sure you use the latest update of the theme and plugins. Deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results. In this mood you’ll see if a plugin causes this inconvenience.

Let me know the results!

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @TheWedMag!

Are you sure that these pages are not generated by an extra plugin?
Because those templates are not available for the cloud templates using the TagDiv Composer plugin.

Thank you!

Hello @TheWedMag!

Apply this CSS code in the Live CSS of your page:

.drts .drts-bs-mb-4, .drts .drts-bs-my-4 {text-align: left!important;}


Let me know the results!

Thank you!

Hello Jeanne!

Please check this video and make sure you select the row of the element when you drag and drop it: https://www.screencast.com/t/pxuOzYIIpcG

Note that you can delete only the element which was added with the TagDiv Composer plugin.

Let me know the results!

Thank you!

Hello @LPH!

If you use the default templates, please make sure you have the Standard Pack plugin installed and active.
The registration issue has been discussed here, please check: https://forum.tagdiv.com/topic/problem-update-11-3-1/

Also, please make a test, deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results. In this mood you’ll see if a plugin causes this inconvenience.

Let me know the results!

Thank you!

Hello Raj!

Please resend the email at contact@tagdiv.com and provide the following:

– admin url and credentials
– a link to this topic in order to identify you
We will check and answer as soon as possible.

I tested on my end and I couldn’t reach this bug which you reported. Please make a test, deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results. In this mood you’ll see if a plugin causes this inconvenience.

Thank you!

Hello @estcos!

You can use flex block instead of posts loop. Explore the filters here: https://forum.tagdiv.com/flex-block-settings-guide/
Choose only one category from the filter settings and it will display the posts which have that category.
I’m not sure if I understand correctly, but you can add a button and place the category url in that button element. So, when you click on that button it will leads you to the category you need from homepage.
I can see that you have the same sticky header for posts and categories too. Make sure you assigned the right header to all templates.

For more details, please provide a screenshot/video.
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Of course it matters and I’m here to help you. If you can provide us the data login I could easily investigate the issue and help you. It could be other problem there in your case.

Thank you for understanding!