Hello!

In order to avoid misunderstandings, please provide more information about the issue, screenshots or a video and your website link in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Unfortunately, as our support policy mentions: https://forum.tagdiv.com/newspaper-theme-support/ We can not provide support for un-tested plugins.

Thank you for your understanding!

Hello!

My colleague replied via email, please check.
Please continue the discussion there.

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

The issue with the bounce has been discussed already here, please check: https://forum.tagdiv.com/topic/high-bounce-rate-after-back-up/

Thank you!

Hello!

A workaround there is to use the default WordPress login screen, which can be customized with plugins and not the theme login modal. Or create a custom login page and link to it, so the users can login or register through it. A plugin will be needed as well. There should be plugins that can do this, and it would be the easiest way. The other being making code modifications to the theme modal, which is not the best or easiest thing to do, if even possible.

Thank you!

Hello!

Ok, then you can overwrite them by the child theme as in our documentation here: https://www.screencast.com/t/a4PDyCWx0Eau

Please check the documentation about how you can overwrite Single Templates, Modules, Headers, Footer template, etc: https://forum.tagdiv.com/the-child-theme-support-tutorial/

Hope that helps you!

Thank you!

Hello!

If you uninstall the Mobile Theme plugin, then it will appear how you’ve set up the mobile version from Composer.
This situation appears when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Hope that helps you!

Thank you!

Hello!

The access on your website is denied. Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Hello!

We will investigate this issue on our end and we will provide a solution as soon as possible in the next updates.

Thank you for understanding!

Hello!

Let the offset field empty with no space, no value and see the results: https://www.screencast.com/t/A4fx6DF2

If the problem is still there, then please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello!

Please let me know exactly which version of slider revolution do you use, so I can investigate more.

Thank you!

Hello!

You’re right. If you have a cloud/PRO template, but you can’t edit the footer, then edit your homepage with the TagDiv Composer, scroll till footer, click on footer zone and you can edit/delete the elements there. Please check this video: https://www.screencast.com/t/fGV2uwNO2I

Thank you!

Hello Sebastian!

For the mobile menu when you are logged, you need to change this link from wp-content\plugins\td-composer\legacy\Newspaper\parts\logged.php 8 line

Thank you!

Hello @kumarsundaram1964!

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

For the mega menu you can set a limit to display the posts in subcategories: https://forum.tagdiv.com/mega-menu/
A workaround there could be to make the elements in “Autore” inline : https://www.screencast.com/t/IOMJmVwgA9w4 and the results should be displayed like this: https://www.screencast.com/t/guaHPl3eKIj8

Hope that helps you!

Thank you!

Hello!

Please make a test, deactivate the cache plugin, clear the cache from your browser and see the results.
In order to avoid misunderstandings, please provide more information about the issue, screenshots or a video in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Please try to add this CSS code in the Live CSS:


.entry-thumb {
transition: all 0.5s ease!important;
}


Let me know the results!

Thank you!

Hello!

This flash from the menu appears when your pages are not loading so fast. For example, I’ve checked your website and for me it’s not appearing because the time of loading is faster than what I’ve seen in your video. Please check the video and test it on a faster connection: https://www.screencast.com/t/QIdodhCVu2Rt

Thank you!

Hello!

Please provide more information about what you need to achieve, screenshots or a video and your website link in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

It depends on what modifications you have done in Composer, because maybe some of those changes can not be added in the child theme. Please provide more information about those changes you have done in order to help you efficiently.

Thank you!

Hello!

Yes, please send an email at contact@tagdiv.com and provide wp-admin, so we can help you. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello!

You’re right. If you have a cloud/PRO template, but you can’t edit the footer, then edit your homepage with the TagDiv Composer, scroll till footer, click on footer zone and you can edit/delete the elements there.

Thank you!

Hello!

Please type !important here: https://www.screencast.com/t/n3Q3Qe1Js
Let me know the results!

Thank you!

Hello!

In order to have a footer for all your pages, you need to install a template from cloud templates and set up a global footer in theme panel here: https://www.screencast.com/t/MVOiU2IhcM7 and save the settings.
For posts, you need to assign a single cloud post template for all your posts(global) and set up a footer from Website Manager like this(non-global): https://www.screencast.com/t/pkItwGWpgkZX

Thank you!

Hello Roger!

Please try to re-add that big grid 10 element. The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!