Hello!

1. Reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

2. I can see a 404 – Page Not Found: https://forum.tagdiv.com/cloud-library-templates/
This website is not made with Newspaper theme.

Thank you!

Hello!

This issue has been discussed already here too, please check: https://forum.tagdiv.com/topic/theme-panel-not-saving-4/

Thank you!

Hello!

For the page speed, I can recommend you some solutions in order to increase the score.
Our developers are working a lot to improve the page speed in every update.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hello!

Newspaper 11.3.1 is the newest version available.
First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello!

Please give it a try, but we encourage you to activate the theme.

Thank you!

Hello!

Please follow this video: https://www.screencast.com/t/TYXnyd981

Thank you!

Hello!

4. This issue is discussed already here: https://forum.tagdiv.com/topic/how-do-i-stop-the-autoscrolling-to-next-article/.

The other issues seems like a plugin conflict. If you have WP Bakery plugin installed and active, then here is the problem. There is a conflict between TagDiv Composer and WP Bakery. Please deactivate ALL plugins except tagDiv ones, also if you are a cache plugin, deactivate it, clear all cache (also from your browser) and try again.

Thank you!

Hello Amit!

Please check the results on a mobile phone or minimize the screen in front end.

Let me know the results!

Thank you!

Hello!

Please provide more information about what you need to achieve, screenshots or a video and your website link in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

You can disable it and choose the option only Mobile from Newspaper -> Theme panel -> Mobile theme.

Thank you!

Hello!

The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here:
– https://forum.tagdiv.com/mobile-theme-introduction/
– https://forum.tagdiv.com/the-mobile-theme/
If you use Mobile theme plugin, then you can not edit the pages with TagDiv Composer.
You have only some settings for this layout, which you can find in Theme panel -> Mobile Theme. Please note that if a page is made by Composer, than the content won’t be displayed on Mobile theme version. You should create the content with the Mobile Editor.

Thank you!

Hello Ade!

Please check if you added some ads code in the theme panel and delete them. Clear all cache and see the results.

Hope that helps you!

Thank you!

Hello!

There could be a cache issue. Please make a test and uninstall the cache plugin and also from your browsers.

Let me know the results!

Thank you!

Hello!

Please provide more information about your issue, screenshots or a video with the settings you make and your website link in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

@Adejayas There is a cache problem, please check.

Thank you!

Hello!

Please provide more details, so I can understand what you are trying to say/explain.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

No, and the color is applying well.

Thank you!

Hello!

You should apply the first option.

Thank you!

Hello!

I can not access your website, so please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thanks!

Hello!

The solution I provided above. If this is not working for you, then please make a full backup, send an email at contact@tagdiv.com and provide wp-admin ( URL and credentials ) so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello!

Please provide some screenshots where you select this template for your post and your website link.

Thank you!

Hello!

If you use default templates for your posts, then you can not customize them with the TagDiv Composer.
We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Thank you!

Hello!

I recommend you to try to use the staging plugin, so you won’t ruin your website, check also this article from here and give it a try: https://themeisle.com/blog/wordpress-staging-site/
This issue has been discussed already here: https://forum.tagdiv.com/topic/tagdiv-cloud-library-stuck-on-installing/

Thank you!

Hello!

This issue has been discussed already here: https://forum.tagdiv.com/topic/issue-amazon-native-ad-wont-show/

Thank you!

Hello!

This issue is discussed already here: https://forum.tagdiv.com/topic/how-do-i-stop-the-autoscrolling-to-next-article/.

Thank you!

Hello!

Unfortunately, this will require custom work which is not covered by the support team.

Thank you for understanding!