Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you!

Hello!

It seems that the problem is because of some conflicts with Cloudways and blocks the WP Editor to load. Please check the settings and also our requirements: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello!

Please make sure the ID is correct. You need to add just the IDs separated by comma. Try to change the source from Channel ID to Playlist ID.
Please note that for Youtube you need to change the API key, because sometimes it’s possible it will expire. Also, reset all settings: https://forum.tagdiv.com/youtube-api-key/
If this is not working please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello!

I recommend you to use “column text” or “text with title” elements from TagDiv Composer. These elements have a button called “edit content” and if you click on that button, the WP Editor will open and you can add the shortcode there.

Thank you!

Hello!

Unfortunately, there is no setting to achieve what you need.

We are sorry for the inconvenience!

Hello!

Your page is distorted. The issue is from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Please check if you have WP Bakery and uninstall it.

Let me know the results!

Thank you!

Hello!

If your settings are missing, then please make sure you have Standard pack plugin installed and active.
Note: You need to select a default template and not a cloud/PRO template in order to have those settings.

Thank you!

Hello!

Sometimes we fix a lot of errors in the newest update, that’s why I want to be sure it’s not an old issue.
Please take a look here: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/ ; make sure that all theme requirements were set as in our guide: https://forum.tagdiv.com/requirements-for-newspaper/ and you do not have a plugin conflict.

If those are not helping at all, please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello!

Please check this topic because I already replied here: https://forum.tagdiv.com/topic/im-not-able-to-edit-the-template-through-drag-and-drop/

Hope that helps you!

Thank you!

Hello!

For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exists.

Let us know the results!

Thank you!

Hello!

Please provide more information, screenshots and your website link in order to help you.

Thank you!

Hello!

I see that you solved the majority of the issues and you have a great score in Google Pagespeed Insights. My recommendation is to check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Our developers are working a lot to improve the page speed in every update.
So, please make sure you use the latest update of the theme and plugins because it may help you for your page speed.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
– https://developers.google.com/speed/docs/insights/v5/about
– https://forum.tagdiv.com/topic/adminpanel-slow-td-composer-query-string/

Thank you!

Hello!

If you do not want Mobile theme, you can uninstall it.
Let me explain which options you have:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: https://forum.tagdiv.com/the-mobile-theme/

If you want a responsive version for your mobile version, then you should uninstall the Mobile Theme plugin which has its own templates and your responsive version will appear automatically.

If you want to disable the Mobile theme on a post, you can edit the post normally and you have this option: https://www.screencast.com/t/chOh5EIIN

Thank you!

Hello!

Please provide more information, screenshots and your website link in order to help you.

Thank you!

Hello!

You have the responsive version of your desktop which is looking similar as desktop. If you do not like it then let me explain which options you have:
1. Responsive version(actual version): A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: https://forum.tagdiv.com/the-mobile-theme/

If you want a responsive version for your mobile version, then you should uninstall the Mobile Theme plugin which has its own templates and your responsive version will appear automatically.

Thank you!

Hello!

Please continue the discussion via email.

Thank you for understanding!

Hello!

By editing a page with TagDiv Composer you could delete elements but also the row called “Empty column”.
You could try to delete it like this: select the row, press the button delete from your keyboard, then with your mouse select “YES”.
Also you have another option too, check this: https://www.screencast.com/t/pxuOzYIIpcG

Hope that helps you!

Thank you!

Hello!

Please make sure you have the latest update(version 11) and also the plugins are up to date. Also, check for a plugin conflict, deactivate one by one the untested plugins and find out which one cause the error. Clear your cache and try again.

Let us know the results!

Thank you!

Hello!

Check this topic, so you can understand what I mean: https://forum.tagdiv.com/topic/different-logo-in-categorypage/
You can make every category different than others by assigning their own template for each category.

Hope that helps you!

Thank you!

Hello!

We will take in consideration your query.

Thank you!

Hello!

I can see the results here: https://www.screencast.com/t/XVmwDOoEDXv and here: https://www.screencast.com/t/hYObDCcxr
They are loading pretty fast. Of course, if you press enter, then the result page will load. In order to have the results from the first screenshot, you need just to type the word and in few seconds will load the results automatically.

Please edit the search page with TagDiv Composer and check if there is set up an offset in the Post Loop element.

Thank you!

Hello!

Please provide a screenshot with those settings in order to help you.
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

You can use this style of quote box: https://www.screencast.com/t/BCgr2YW6M
Unfortunately, there is no settings to change the background color, only the text color.

Thank you!

Hello!

Where is your issue? We are here to help if you will provide more information about your problems with this theme.

Thank you!

Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you!