Hello!

Please provide more information, screenshots with exactly the issue in order to help you.

Thank you!

Hello!

Note that you don’t can use both builders in the same time, so you need to choose between WP Bakery and TagDiv Composer.
So, I gladly recommend you to shift from WPBakery to Composer, because WPBakery is an old builder plugin.
Please check our guide to know how to shift from WPBakery to Composer: https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thank you!

Hello!

Please check on your mobile version the settings from the flex blocks.
If everything there is alright and the same as desktop, then we need to take a look to see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Please check if this code is missing from your htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/

Let me know the results!

Thank you!

Hello!

Yes, you can create or import a cloud post template from Cloud Library and assign it to your articles per categories from here: https://www.screencast.com/t/FsLVzDHhS

Thank you!

Hello!

Unfortunately, we do not have a documentation how you can achieve this step by step, but you can take a look here: https://forum.tagdiv.com/practical-example-how-to-add-a-new-block-and-module/

Hope that helps you somehow!

Thank you!

Hello!

If your settings are missing, then please make sure you have Standard pack plugin installed and active and try to restore a backup from Theme panel -> Import/Export and please do not press “Reset”.
Also, please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

You should add the ads in Newspaper -> Theme panel -> Mobile Theme -> Mobile ads in order to display on that mobile layout.

Thank you!

Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.
Please be patient because the support is a bit crowded at the moment.
We are sorry for the inconvenience!

Thank you for understanding!

Hello!

If you will access the link above which my colleague provided you, then you can click on your top issues and find out what you need to improve to optimize your website depending on your case.
If you can not manage to solve your issues with the guides from there, then you can contact our custom work and they will do this for you.

Thank you!

Hello!

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Unfortunately, I can not guarantee that, this depend on our developers, they will decide if it worth or not.

Thank you for understanding!

Hi,

Normally, it should work if you change your Facebook account language.
Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Please make sure that you have TagDiv Shop installed and active in order to make this to work.
Let me know the results!

Thank you!

Hello!

I did not understand the first issue, please provide more information about what you are looking to edit.
Please use this feature: https://www.screencast.com/t/TIGAzpj7Gt

Thank you!

Hello!

I am not sure I fully understand what you are looking to edit. Please provide more information, screenshots with exactly your issue.
Also, try to check in Newspaper -> Theme panel -> Theme colors -> General theme colors -> Theme accent color if you mean this.

Thank you!

Hello!

I just replied you in this topic, please check: https://forum.tagdiv.com/topic/background-adimage/

Thank you!

Hello!

Please make sure you set this setting like this: https://www.screencast.com/t/oaYgOiP2Qf

Hope that helps you!

Thank you!

Hello!

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello!

Please provide more information, screenshots and your website link in order to help you.

Thank you!

Hello!

Please make sure you have those settings: https://www.screencast.com/t/nw8P9nJVHa and also the categories you need selected.
After that, you should be able to see that option AMP enable/disable when you edit normally the category in the Gutenberg editor.
Also, please make sure you have the AMP plugin installed and active.

Thank you!

Hello!

Unfortunately, you can access only the ones from that list.

Thank you!

Hello!

That’s strange! Please check all fields where you put this link or in TagDiv Composer if you use a cloud template. Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!