Hello!

If you have the latest update, then please clear your cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Did you solve your issues?
If not, then please provide more information, screenshots and your website link in order to help you efficiently.

Thank you!

Hello!

Yes, we received it on Tuesday. We will try to reply to you as soon as possible.
Please be patient, because at the moment the support is a bit crowded.

Thank you for understanding!

Hello!

We will take in consideration your query and I will add this feature on our improvement list.

Thank you!

Hello!

Did you activate the Mobile Theme on that page? Please check this topic to understand how you can do that: https://forum.tagdiv.com/topic/website-look-is-different-in-mobile-browser/
Please note that if a page is made by Composer, than the content won’t be displayed.

Thank you!

Hello!

Please provide more information, screenshots or video and your website link in order to help you.
Check this topic also, maybe it could help you: https://forum.tagdiv.com/topic/bugsince-i-updating-to-newspaper-11-header-fotter-arent-full-width/

Thank you!

Hello!

In the demo menu is a mega-menu, that works only with categories, it will not display pages: https://forum.tagdiv.com/mega-menu/
Pages can be displayed in drop-down menus, or added directly in the main menu.

The theme capabilities in the matter of taxonomies are limited, most options and elements will work only with categories and tags
– https://forum.tagdiv.com/custom-post-type-support/
The custom post types and taxonomies will not have the same settings and options as default posts and categories.

Unfortunately, not all theme’s elements can’t be set on custom taxonomies.

Thank you!

Hello!

Unfortunately, we do not have this option in our theme or a tested plugin in order to achieve this. We recommend to make a full backup from time to time, so you won’t lose anything.
Another solution could be to change the roles and capabilities of your users: https://wordpress.org/support/article/roles-and-capabilities/

Thank you!

Hello!

My colleague replied to your topic here: https://forum.tagdiv.com/topic/version-11-crashed-my-site-and-widgets-disappeared/
Please, do not create another topic with the same issue. Please continue the discussion in that topic.

Thank you for understanding!

Hello!

If your settings are missing, then please make sure you have Standard pack plugin installed and active and try to restore a backup from Theme panel -> Import/Export and please do not press “Reset”.
Please check this topic also: https://forum.tagdiv.com/topic/bugsince-i-updating-to-newspaper-11-header-fotter-arent-full-width/

Thank you!

Hello!

Yes, we received it on Tuesday. We will try to reply to you as soon as possible.
Please be patient, because at the moment the support is a bit crowded.

Thank you for understanding!

Hello!

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hi @cc.mark!

Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

The changes may take some time to apply because it is not instant.
Another solution could be to search about “Like” word in Newspaper -> Theme panel -> Translations -> Translations and replace the word from the right side.

Thank you!

Hello!

My colleague just replied to you in your own topic, please check and continue the discussion there.
Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours, and our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.

Thank you for your understanding!

Hello!

If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
We was also talking about this here: https://forum.tagdiv.com/topic/amp-version-page-not-being-displayed/ and I was explained to you what will happened if you create your page with TagDiv Composer plugin.

Thank you!

Hello!

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
A guide for the theme activation is here: https://tagdiv.com/how-to-activate-the-newspaper-theme/ -> https://www.screencast.com/t/EL4k48Lq

Thank you!

Hello!

Please provide more information, screenshots and your website link in order to help you.

Thank you!

Hello!

I’m not sure if I understood your issue, but please check this topic to find out more about SEO: https://forum.tagdiv.com/topic/yoast-seo-not-reading-the-contect/
If this is not useful for you, then please provide more information, screenshots with exactly the issue in order to help you.

Thank you!

Hello!

Select the search and make sure that is set inline: https://www.screencast.com/t/FeqDAxE3e7b ; also you can drag and drop it where you want to show the search icon, in your case near the header line.

Thank you!

Hello!

Please check if the article image size is correct or not, then set it correctly.
If the article image size is correct and also you didn’t solved the issue, then you can upload again the images in full size.

Thank you!

Hello!

This issue has been discussed here, please check maybe it could help you: https://forum.tagdiv.com/topic/custom-taxonomy-or-custom-query-for-newspaper-blocks/

Thank you!

Hello!

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

I’m sorry that your expectations maybe, were not found in the latest update.
Our developers are working a lot to improve the page speed in every update and also to add more settings and more possibilities to change the design or the structure of the websites based on the client’s requirements.
Please check what’s new by accessing those links:
– https://tagdiv.com/newspaper-theme-11-woocommerce-tagdiv-shop-plugin/
– https://tagdiv.com/whats-new-newspaper-11-theme-update/

I hope that in future updates we can release an update with an automatic button which can clear your CLS issues without any effort from users to improve their websites performances.

Thank you!

Hello!

First of all, please make sure you have a backup done and then you can update the theme again and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know about your results!

Thank you!