Hello!

The images are cropped automatically for the blocks, that’s why you can disable the thumbs you are not using. Set up your thumbs from Newspaper -> Theme panel -> Block settings -> Thumbs on modules/blocks. If you deactivate a dimension from there, next time when you will upload an image, it will not be resized to that dimension.
After changing the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

Thank you!

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let me know the results!

Thank you!

Hello!

I’ve checked your website and it seems to work well.
Please delete your cache(also from your browser) and try again.

Thank you!

Hello!

You’ll need to make some investigations, below are some links that hopefully will help you:
– https://kinsta.com/blog/500-internal-server-error/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Also, make sure that all theme settings are like in our guide: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please check if this issue is not causing from a plugin conflict.

Thank you!

Hello!

These are the default settings: https://www.screencast.com/t/WTcRJ9bbrzX
Please increase the image width and see the results.

Thank you!

Hello!

Please check if you have all plugins up to date installed and active(specially Standard Pack installed and active if you use default templates).

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you!

Hello!

Check our documentation here: https://forum.tagdiv.com/using-theme-translations-together-wpml/

Hope that helps you!

Thank you!

Hello!

I am not sure I fully understand what you are looking to edit. Can you please provide a screenshot, more information and an url to your website ?

Thank you!

Hello!

We will test it too and we will take in consideration your query.

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

1. Unfortunately, we do not have in our theme a block like that.

2. I provided you a link above with exactly the same mega menu you want explained step by step.

Thank you!

Hello!

This issue has been discussed already here: https://forum.tagdiv.com/topic/how-to-apply-cloud-template-to-existing-posts/

Thank you!

Hello!

I am not sure I fully understand what is your issue. But, a prebuilt website can be installed with content and without content too.

Thank you!

Hello!

I recommend you to update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, it could be a server problem.
Please make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hello!

This issue has been discussed already here: https://forum.tagdiv.com/topic/big-problem-please-help/

Thank you!

Hello!

Unfortunately, this is not possible on other viewports.

Thank you!

Hello Sudhir!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Please note that you need to add the ads for Mobile Theme and AMP in Newspaper -> Theme panel -> Mobile theme -> Mobile ads.

Thank you!

Hello!

Please check if you have Mobile Theme plugin installed and active.
Also, edit the homepage normally and set the Mobile Theme enabled as here: https://www.screencast.com/t/ngAJjhRlgQ6o

Hope that helps you!

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Unfortunately, this is the way of this feature working.

Thank you!

Hello!

I checked your website and it seems to be fine.
Please note that we don’t offer support for untested plugins.

Thank you!

Hello!

This issue has been discussed already here: https://forum.tagdiv.com/topic/getting-an-error-when-trying-to-connect-to-my-instagram-account/

Hope that helps you!

Thank you!

Hello!

This is all what we have regarding to the AMP at the moment, but we will take in consideration your query and try to provide more best solutions.

Thank you for your kind words!