Hello!

Please check if you set up some HTML code or some special characters in the element’s settings when you edit the page with TagDiv Composer.
If you didn’t find anything like this, then send an email at contact@tagdiv.com and provide wp-admin, so we can investigate the issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Hello!

Please make sure the code is written correctly and there is no error related to your code in that field.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

There are 3 options to use:

1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: https://forum.tagdiv.com/the-mobile-theme/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

You can choose which one is more suitable for you and please note that any options you will choose, unfortunately, there is no button to hit and your score is high or your page speed is very high. You need to try to optimize your website.
Related to the page speed, this is our limit score, check this topic: https://forum.tagdiv.com/topic/guys-it-is-possible-to-get-good-speed-with-newspaper-theme/

Thank you!

Hello!

Please make sure you have all Tagdiv plugins active, up to date and installed, and also:
– Cloud Library
– TagDiv Composer

If the issue is still there, then please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello!

If you mean the movement of the website when you click on mobile menu, then yes this is normal. Maybe the issue for you there could be also the page speed and for this you need to try to optimize your website.

Thank you!

Hello!

I’m glad you have managed to solve the issue.
Let me know if you need further assistance.

Have a nice day!

Hello!

I can’t see your mobile version at all.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Make sure your plugins, WordPress, theme are up to date.

Thank you!

Hello!

Edit the page with TagDiv Composer, click on that element and you can change the font here: https://www.screencast.com/t/LqtE3kPlZG

Hope that helps you!

Thank you!

Hello!

Ok, now it is clear, but this will require custom work which is not covered by the support team.

Thank you!

Hello Jaswinder!

Unfortunately, we have not tested those plugins, so we can’t say if it will work or not. You will have to test and see. In our theme, there is no table features.

Thank you!

Hello!

It is written there also why they are not showing up.
Please make sure that you have enabled the proper thumbs with these sizes in order to show the featured images properly, check this: https://www.screencast.com/t/N18dR3qZrh
After activating the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

Thank you!

Hello!

You have a sticky row there that’s why isn’t changing. But just look to the URL when you scroll down and you will see that the feature is working because the URL is changing.

Thank you!

Hi @vivreausmic!

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate your issue too. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

I am not sure I fully understand what you are looking to achieve. Can you please provide more information, screenshots and your website link ?

Thank you!

Hello!

I’m glad you have managed to solve the issue.

Have a nice day!

Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!

Hello!

We will take in consideration your query.

Thank you for the request and proposal!

Hello!

Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

If those will be considered as new features in the next updates, then we will try our best to bring you best solutions in the future.
We will take in consideration your queries.

Thank you!

Hello!

Yes, with cloud templates and mobile pages also you have those element Raw HTML and Raw CSS and you can add them with TagDiv Composer.
No, Standard Pack is used only for default templates and not for a cloud/PRO templates.

Related to the page speed, this is our limit score, check this topic: https://forum.tagdiv.com/topic/guys-it-is-possible-to-get-good-speed-with-newspaper-theme/

Unfortunately, there is no button to hit and your score is high or your page speed is very high. You need to try to optimize your website.
If you follow the steps which are presented in this tutorial here: https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Please give it a try and follow the steps which I presented above about page speed.
Also, check our guide from here: https://forum.tagdiv.com/how-to-make-the-site-faster/

Please make sure to use our newest tool called tagDiv CSS Analyzer which comes in handy to resolve some of your issues. Take a look at the video guide here: https://www.youtube.com/watch?v=tnkVapqhIHc

“This custom tool performs an automatic test to find missing CSS rules applied by user interaction. Moreover, you can manually interact with a chosen section/component from the page while the tool records all the involved CSS. It will generate the final CSS file for this page and also will split the rules in Critical CSS to be loaded in the website’s header.” ( https://tagdiv.com/whats-new-in-the-newspaper-theme-10-4-update/ )

Our tool is running only on normal pages and not for posts or categories for example.

We tested our tool on our demos, and we have such great results!
Take a look in this topic because it could help you: https://forum.tagdiv.com/topic/css-analyzer-step-by-step-and-doubts/

Thank you!

Hi!

Yes, please follow this video: https://www.screencast.com/t/MnZ1w0R1Q

Hope that helps you!

Thank you!

Hello!

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

If you want to use a mobile page, then you need to assign it to your homepage. For more information about this mobile version please take a look in this article: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

There is no tag visible on your website. Please delete your cache and also from your browser.

Thank you!

Hello!

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

For that issue please check this topic: https://forum.tagdiv.com/topic/header-error-with-youzify-and-buddypress/

Thank you!