Hello!

First of all please do a backup, then you can do this procedure to see which plugin create the conflict.

Thank you!

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– a link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello!

It seems you put the video from content, so that’s why is working.
But, unfortunately, the .m4v format is not supported by our theme at the moment and you can not use that link in the shortcode “Video Embed”.
You can try to upload the video in .mp4 format, then it should working well.

Thank you!

Hello @Dhritiman!

I’m glad you have managed to solve the issue.
Let me know if you need further assistance.

Have a nice day!

Hello!

I’m not sure I fully understand what are you saying, but why you can not install the plugins? Do you have an error or it is another problem?
Please provide me screenshots or more details about your issue in order to help you.

Thank you!

Hello!

1. If you select the row and hit the delete key from your keyboard, then it should work. Please note that an individual column you can not delete it.
2. This situation appear when you are using the mobile theme plugin and the cache that you have does not feature options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!
If you have a problem with your cache, then you need first to solve that problem.

Thank you!

Hello!

Check this article to see how to create mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Let me know about your results!

Thank you!

Hello!

I’m glad you have managed to solve the issue.

Have a nice day!

Hello!

For this issue, we have 2 situations where can appear the code like this:

1. When you edit simply (without TagDiv Composer) a page, and the result is this: https://www.screencast.com/t/T7G42bZq which is perfectly fine because this page you need to modify with TagDiv Composer
2. When you have on front page of your website this code that means it is from a missing plugin
If you are sure you have all plugins active and installed, then please clear your cache and try again.

Thank you!

Hello!

Please provide me your website link to inspect more your issue in order to help you.

Thank you!

Hello!

Please check some settings from another plugin, because in our theme there is no setting to do that with the pictures upload.

Thank you!

Hello @hcm!

Unfortunately, there is no option to overwrite it at the moment.

Thank you for your understanding!

Hello @duck1970!

It seems you have a default header, so please do this setting in theme panel: https://www.screencast.com/t/ejYj4FbWhb

Thank you!

Hello!

If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with it’s own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Better deactivate the plugin and see the results.

If this problem is still there, then you can look for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using cache plugin, deactivate them, clear all cache and try again.

Let me know about your results!

Thank you!

Hello!

Our theme does not yet have a system for GDPR and the tested plugin has not been updated to use analytics codes.
But, if you want, you can test other GDPR plugins and put your analytics code in those plugins. You haven’t to necessarily use the tested plugin if it’s not suitable for you.

Thank you!

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– a link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello!

The only one solution is to assign a specific post template to all posts from a category.
If you want to do this, then you need to set up in the theme panel a chosen category from here like in this screenshot: https://www.screencast.com/t/HJ5a8ns7gs
Hope that helps you!

Thank you!

Hello @rsaldua!

I’m glad you have managed to solve the issue.
Let me know if you need further assistance.

Have a nice day!

Hello!

I’m glad you have managed to solve the issue.
Let me know if you need further assistance.

Have a nice day!

Hello!

Make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Hope that helps you!

Thank you!

Hello @twoodman!

The code need to be set in Newspaper -> Theme panel -> Custom code -> Custom css.

Thank you!

Hello!

This is an element called “Header live search”. You need to edit the page with TagDiv Composer and add this element in your header.
Please note that you need to have a cloud template in order to modify it.

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

Where exactly it appears these codes?
Did you try to edit a template without TagDiv Composer? If yes, then of course you don’t can edit it in this way and it shows only code.

Thank you!

Hello!

Please make sure you have the right settings in Newspaper -> Theme panel -> Mobile Theme -> Header for logo and retina logo.
Let me know about your results!

Thank you!