Hello,
Adding to @mrmad’s advice,
Please make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/ and then set your system status parameters properly using this guide: https://forum.tagdiv.com/system-status-parameters-guide/
After you set the above, please follow this guide to improve page-speed: https://forum.tagdiv.com/how-to-make-the-site-faster/
Hope this helps.
Thank you!

Hello,
Unfortunately we have not tested any membership plugins so we cannot make any recommendations. Maybe one of our users can help in this matter.
Thank you!

Hi,
I see you already removed the picture. It;a a logo not a simple image. You can add or remove logos from the header section of the theme panel.
The ad can be removed from the ads section here: http://screencast.com/t/NGn5apyPw
There were a few issues with the server but they are now fixed and installing and uninstalling demos should work as expected now.
Thank you!

Hi,
the currency widget as well as the social counter will update a few times a day only and is affected by cache. if you use caching on your site then only when the cache gets cleared will the widget update it;s results. Give it a bit of time and try it out by clearing the cache.
let us know how it goes.
Thanks.

Hi,
The site name or URL is not affected by the theme but rather WordPress and seo plugins. Our theme does not have options for this.
Please try to re-save permalinks and chose a default permalink structure and then check your plugin settings for YOAST.
Thank you!

Hi,
Please check the plugins again as you still have a js error in your console: http://screencast.com/t/0GSxK2JIJM
The lazyload animation is the first to break on js errors that is why the images disappear. DIsable all plugins except visual composer, clear cache and reset cdn files. Then check your images again.
Thanks.

Hi,
Thank you for your suggestion. If we plan on working on AMP we will consider this for future updates.

Hi,
The mobile menu is the same either you use the mobile theme or not. Please try it without any plugins. Dosable all of them except visual composer, clear cache and reset cdn files. Then check the menu again.
Let us know how it goes.
Thank you!

Hi,
I tested this again and there seems to be an issue with this field. Please edit this file like so: http://screencast.com/t/yfFnaVby
That should do it. I will add this issue on our list for future updates and we will fix this in a future version.
Thank you!

Hi,
It seems your site does not use a thumbnail for that module’s images. Please make sure you have this thumbnail active: http://screencast.com/t/Ee3rTOnEPzW and remove any image optimization tools you might have like photon from jetpack for example. And then regenerate your thumbnails. Please follow this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Thank you!

Hello,

There are 2 issues we know of that cause the theme panel to not save it’s settings. one of the issues was a theme bug that got fixed in the latest version of newspaper so please update your theme to the latest version.
Another issue we know of is the wordfence plugin. You need to set wordfence to learning mode in order for it to work with the theme. You can read this topic: https://forum.tagdiv.com/topic/cant-save-theme-settings/

Thank you!

Hi,
this error is a caching issue. It means you still have the old version cached. Please clear all caches you might have either from a plugin, a cdn server or hosting cache. Also, if you use untested plugins, please try to remove them.
Let us know how it goes.
Thank you!

Hi,
That means you have a plugin that is not compatible with the mobile theme. Plugins are not all compatible with premium themes. please disable all of them and then reactivate them one by one testing your site after each one and see which one causes the site to break. Then remove/replace the plugin in question.
Thanks.

Hi,
In order to add cod to all posts, you need to edit the post template files here: http://screencast.com/t/Pvc2iL5EJ Every post style has it;s own template so you need to add the html for every post style that you use on your site.
Thank you!

Hello,
Please deactivate all plugins except visual composer, clear cache and reset cdn files. Then test the demos again. If the problem is still there, try to reinstall the theme via ftp and make sure you copy over all files:
https://forum.tagdiv.com/install-via-ftp/
Let us know how it goes.
Thank you!

Hi,
I have inspected your site and saw the scrolling issue. Or theme does not have this by default if you check our live demo:http://demo.tagdiv.com/newspaper/ so I think it;s safe to assume it comes from other elements of your site.
Maybe you have some customization in place so please revert the theme to it’s original state. It could also be a plugin so please deactivate all plugins except visual composer, clear cache and reset cdn files. Then test your site again.
Let us know how it goes.
Thank you!

Hello,
Our theme has no RTL support unfortunately and we have no plan on implementing it in the near future. Implementing RTL support in our theme will require 2 style.css files and it will add significant “weight” to the theme. At the moment, the only way to implement a rtl language and layout is with custom modifications we cannot provide. Sorry. you can hire a freelancer from sites like studio.envato.com to help out in this matter as lots of elements have to be adjusted.
Thank you for your understanding.

hi,
This can be controlled from the excerpts section: http://screencast.com/t/vSv9PXNF1JF5
You need to change the title length for the module you use on your blog set from here: http://screencast.com/t/njT7RAAC1
Thank you!

Hi,
Unfortunately our theme has no Arabic fonts included. They will have to be added custom using the custom font implementation. https://forum.tagdiv.com/font-customization/
All the available fonts are present in the drop-down lists in the fonts section:http://screencast.com/t/eqyNGEoVlhV
Thank you!

Hi,
We cannot recommend anyone unfortunately. You can hire a freelancer from sites like studio.envato.com
Thank you!

Hi,
Please provide more details as to how you are embedding the instagram video or photo so we can test our theme in the same conditions.
Thank you!

Hi,
This issue happens when in incompatible plugin is active and the mobile theme cannot tie into the necessary code as the other plugin already uses it. Please deactivate all plugins and activate the mobile theme first. Then activate your other plugins afterwards.
Hope this helps.
Thank you!

Hi,
You may have an incompatible plugin that causes this or maybe the theme update did not go as planned. The best thing to do is delete your theme and install it again fresh via ftp: https://forum.tagdiv.com/install-via-ftp/ and rename the plugins directory of wordpress. This way only the theme will be active with no plugins. Test it out and see if the dashboard displays the same. If the problem is not there anymore, you can redo the plugin folder name and see if there is a plugin that causes this issue.(also clear any cache you might have on browser, host or cdn)
Let us know how it goes.
Thank you!

Hi,
Unfortunately columns are dynamic and they depend on the content inside them. If the content is not equal of height, then columns will not be equal as well. You can provide a link to your site so i can inspect these elements and see if there can be a css trick i can provide.
Thank you!

Hello,
Please make sure you remove any image optimization tools such as photon of jetpack, then regenerate your thumbnails. Please follow this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Let us know how it goes.
Thank you!