Hi,
Maybe you filtered a category that has no posts to display. If a block has nothing to display, it will not show up at all. Pleas make sure you filter all categories and latest posts.
Let us know how it goes.
Thank you!

Hi,
Please send us an email at contact@tagdiv.com and provide wp-admin so we can login and inspect the counter.
Please also include am link to this topic so we can identify you.
Thank you!

Hi,
Unfortunately there is no linked in button on the social counter. The implementation for another social network in the social counter will not be so easy to make as the solution provided here.
Thank you!

Hi,

Unfortunately css cannot make the image stretch over the content padding. If you want to remove the padding on the featured image, you will need to replicate the implementation from this style: http://demo.tagdiv.com/newspaper/td-post-if-you-only-knew-how-much-your-relative-churn-rate-matters/ This one has a separate container for the image apart from the default style which uses the same container. You are better off picking another post style as there are 14 to chose from. if you still require this customization, you can hire a freelancer to help out from sites like studio.envato.com

Thank you!

Hello,
You can show products in a block in visual composer by adding the ‘product’ post type in the block filter: http://screencast.com/t/VW5cw8m2VSJp but keep in mind that our blocks were designed to show the standard post, not products or any other post types.
Thank you!

Hi,
I have tested this again and it works as expected. Please provide a link to your post so we can inspect it’s structure as not much can be seen from the screenshot.
Thank you!

Hi,
Unfortunately the entire wp-booster folder cannot be changed from the child theme. It will not work. This modification will have to be made in the main theme files.
Thank you!

Hello Markus,

Unfortunately disclosing the security risk would put all of the theme users that have not yet updated to a major risk as people would know exactly what to do to hack into someone else’s site. That is the reason why the security risks are not released to the public. It is not a major security issue, just a potential risk. We always try to improve the theme and when we discover such vulnerabilities we fix them as soon as possible. The large amount of updates in this period was not foreseen this way. We understand that it may be a bit of a hassle for the user with all these update messages and we are sorry for the inconvenience, but it’s better than the alternative.

Thank you for your understanding.

Hi,
This is a temporary issue with the server. Please try it again a few times and at different time periods. We are looking into it and our servers will be up and running as soon as possible.
Thank you!

Hi,
Google does not recommend deleting anything. It only states to eliminate render-blocking javascript and css. That means moving the js and css rendering to the footer after the rest of the site is loaded. This can be done with the tagdiv speedbooster plugin that comes with the theme. Please read this topic to improve page speed: https://forum.tagdiv.com/how-to-make-the-site-faster/
Please also follow this topic for more information on speedbooster and to learn about it;s compatibility: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
Thank you!

Hi,
In order to have ads on the mobile theme, you need to insert them in the mobile ads section here:
http://screencast.com/t/qp9WtTAjOG You can read more about the mobile theme here: https://forum.tagdiv.com/the-mobile-theme/
Thank you!

Hi,
The overlapping bubles are supposed to be that way as you can see on our demo: http://demo.tagdiv.com/newspaper/ios-slider/ It;s your post name that does not have any spacing after it. You maybe have a css that afects it and makes it display that way. You can eithr find the css that causes it, or you can use this code for a quick fix:
.td_block_slide .td-post-author-name{
padding-right:5px!important;
}
Thanks.

Salutare:

1) Daca folosesti tema mobila, orice pagina va trebui create din nou in al doilea editor care apare in page edit. Doar acel continut creat cu acel editor va aparea pe mobil. (https://forum.tagdiv.com/the-mobile-theme/)
2) Tema mobile are propriul stil de a afisa post-urile si acesta nu poate fi schimbat din panel. imaginea featured se poate inlatura daca vrei din cod: http://screencast.com/t/2wuOvlRl5
Link-ul pe care ni l-ai atasat care duce la hompage are un redirtect pe el: http://screencast.com/t/i8OUGh62E
Acesta nu vine din tema ci din alte surse.

Multumesc

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. Then change the header style to another one and see if it applies.
If this still won’t work, please download the new update (added today) and install the theme again with this occasion. If the header still won;t work, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue.
Also include a link to this topic so we can identify you!
Thanks.

Hi,
You can simply delete the theme from the staging server and install (and activate) it in the correct domain.
Thank you!

Hi,
The featured images can be added for pages like so: http://screencast.com/t/Ycbnwyaamt but the image will not be visible anywhere unless you create blocks on your homepage and set them to show pages. That is why the featured image is there fore, so the blocks can show you an image if you filter pages inside them instead of posts, but this image will not be visible on the page itself.
Thank you!

Hi,

This is a well known issue of WP (not the theme)
Please follow this topic to learn more about it:
https://perishablepress.com/wordpress-infinite-duplicate-content/comment-page-2/

Thank you!

Hi,
We have not tested this so we cannot say for sure how to implement it. I assume you used a plugin to do it. If you use the mobile theme, you will probably need to add the customization in the mobile folder as well. The mobile theme has it;s own theme files: http://screencast.com/t/Eu6hhGLS
Thank you!

Hi,
We have not tested this so we cannot say for sure how to implement it. I assume you used a plugin to do it. If you use the mobile theme, you will probably need to add the customization in the mobile folder as well. The mobile theme has it;s own theme files: http://screencast.com/t/Eu6hhGLS
Thank you!

Hi,
There is no download link for older versions. Please make a request via email at contact@tagdiv.com and we will provide the version there.
Thank you!

Hi,
You must deactivate all plugins at once, not deactivate them one by one. Deactivate all of them except visual composer, and clear cache. then check the menu without them. If the problem is still there, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue.
Thank you!

Hi,
The error message states that the folder you want to create already exists. please use the ftp method to update the theme: https://forum.tagdiv.com/how-to-update-the-theme-2/ and for visual composer, please acces your plugin files via ftp and delete js_composer. Then install it again.
Revolution slider and visual composer cannot be “activated”. You can ignore the messages about the plugin activation as the version of the plugins that we provide with our theme are free versions that do not have activation codes, but work properly without it.
Thank you!

Hi,

1) You can hide the post title with a css code like so:
.single .entry-title{
display:none!important;
}

2) The block size is fixed and is set here: http://screencast.com/t/68xOeiT3hvQf
If you wan to change this thumbnail, you can either chose another one from this list: http://screencast.com/t/691iCWyqiXBH and change it in the module or use the theme api and create your very own thumbnail like so: https://forum.tagdiv.com/td_api_thumbadd/.
Make sure you regenerate thumbnails after any change made to them

3) Please provide more details so I can better understand how to help.

Thanks.

Hi,
Unfortunately there is no easy fix I can provide for this. This is the way the menu was created. I will add your suggestion to our list and pass this information on to our dev team. Hopefully they will consider this for future updates.
Thank you!

Hi,

Unfortunately we know about the firefox browser issue and if you test our demo in it: http://demo.tagdiv.com/newspaper/ you will see similar results (our demo is a bit better optimized but the effect is still present)
There is little we can do about it as it;s a browser issue. The browser has flaws on every type of animation.
Sorry for the inconvenience but mozilla need to step-up their game.
As for the mobile included browsers, if mozilla has such issues then not much can be expected of these browsers as well.
Sorry for the inconvenience but we cannot fix browser issues. A browser renders elements the best it can. Some browser’s best is not enough I’m afraid.

Thank you!