Hello geospatialmedia,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Please remove all of you are using some untested plugins before sending us this email. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello Bernard,

It seems to be a strange issue. Also, I saw that you are not using the latest theme version. Please update your theme to the 3.4 version, clear all the caches and check the results.

Thanks for your understanding!

Hello bariton,

Please notice that at the latest theme version we have released our page builder which is named TD Composer and also, wich come ready installed with the theme. Also, please notice that if you will install the Visual Composer, besides this plugin, notice that might appears some conflicts. For a correct use of our page builders, please check the following useful guide here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks for your understanding!

Hello amsam1979,

With what I can help you here is I provide a bit of CSS code which hides you the article top ad only for this post page.

The code is ->

.postid-1086 .td-a-rec-id-content_top{
display:none;
}

Please notice that if you want to create a new pot template for this regard, you should create it yourself because we cannot provide this type of services at the moment, sorry!

Thanks for your understanding!

Hello Mako,

Unfortunately, I do not exactly understand what you mean and what you are referring to. Please notice that our theme does not have any such an option to restrict you some elements, sorry! Notice that you can use TD Composer which is our recommended page builder and Visual Composer which is an optional plugin. First of all, please ensure that you are using the latest theme version, check your system status parameters to be right increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ and then, clear all the caches and check the results.
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello gibbsyns3,

Provide your website URL so I can make some tests on my devices and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello ChaotiX66,

Sorry for this but notice that we cannot provide any support for this type of untested plugin, sorry!

Thanks for the message!

Hello mskssk,

You should use a bit of CSS code to do this. Try the code below and place it in Theme panel -> Custom CSS area.

The code is ->

.td-sub-footer-container .td-container{
margin-left: 0!important;
}

Thanks.

Hello shaker,

Notice that problem could have more reasons and not necessarily guilty is our theme. First of all, you should check the minimum requirements which are recommended for your dedicated server, like this -> https://forum.tagdiv.com/requirements-for-newspaper/ Also, check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Please follow this topic for more details as to why this happens:
https://forum.tagdiv.com/topic/high-processor-usage-by-admin-ajax-and-index-php/
Also, for more information about how you can increase your page speed loading, please consult the following topic here -> https://forum.tagdiv.com/topic/about-mobility-and-speed/

Thank you for your understanding!

Hello akashdeep305,

Please try to disable all of the untested plugins which can interact with the theme core files and cause a lot of unknown issues. Leave just to active only the plugins come bundled with the theme core files, clear all the caches and check the results. Also, if the problem will be still there, you should try making a new clean install from scratch via FTP way and check the results. Notice that our mobile theme was fully tested and should work as expected with the theme if it was right installed according to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello amsam1979,

Please notice that the only way to add some ads to your post pages is to use the Articles Ads from Theme panel. Notice that option is a general one for entire website and if you want to use such an ads for some posts and not using for others ads you cannot do this but only if you will use a bit of CSS code to hide the ads for specific post pages. If you want to achieve something like that, you should provide your website URL and then you can specify on which kind of posts you do not want to have any ads and I try to provide a quick solution with a bit of CSS code.

Thanks for your understanding!

Hello itechniks,

Unfortunately, our theme does not have any such an option that allows you to use the Read More button for post pages, sorry! As you can see, our theme has this option implemented in some modules/blocks which use this structure. For more references about this case, you can follow the following topic here -> https://forum.tagdiv.com/topic/read-more-button-and-cant-change-title-color/
If you want to have this option on your website, you should use such a plugin with this functionality and check how it will work for you.

Thanks for your understanding!

Hello Danela,

The theme does not control the information displayed by Google in SERP, it depends on Google if stars rating is displayed or not. I’ve also checked a post from our demo and stars rating appear in search results: http://screencast.com/t/ENBSvhdbYl – http://demo.tagdiv.com/newspaper/td-post-intel-claims-new-ssd-750-drives-are-its-fastest-ever-for-desktop/
When you make major changes in site’s HTML structure, like switching from one theme to another, Google crawler needs some time until will understand the new structure and some information may not be displayed for a while. Try to regenerate your sitemap and submit it to Google, it may help: https://kb.yoast.com/kb/enable-xml-sitemaps-in-the-wordpress-seo-plugin/

Thanks for your understanding!!

Hello CVBJ_Creative,

Please keep in mind that the mobile menu should work as expected without any problem if the theme is right used, without any untested plugins which can interact with the theme core files and which might cause a lot of unknown issues. Try to disable all of these and leave just only our tested plugins, clear all the caches and check the results.
If the problem is still there, you should provide your website URL so I can take a closer look at it and also, so I can check it to mobile devices.

Thanks for your understanding!

Hello Pierre Shapiro,

Please notice that is the default style for our Image Box element. All the available settings of it can be found here -> https://www.screencast.com/t/o7n7xKu5a Also, if you want to make some design changes to this element, you should do it yourself, using a bit of CSS code in order to achieve some good results.

Thanks for your understanding!

Hello CVBJ_Creative,

If you will check our block list you will notice that our theme has some modules/blocks which do not use any featured image, as you can see here -> https://www.screencast.com/t/KmbjdkBKsT

Thanks for your understanding!

Hello gibbsyns3,

First of all, I will thank you for your interests in our theme! So, please notice that our mobile theme is addressed to mobile devices and has a special design and functionality according to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ If you want to change the layout of our mobile theme and also if you do not like our grids you should edit the core files where these are created and change them as desired. As a hint, if you want to affect the top grids from homepage, you should edit here -> https://www.screencast.com/t/836WpmOW5bRk
Please notice that if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello mskssk,

Please notice that the speed of your website depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services are not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements. For an example, you should check our demo preview because this website is optimized.

Thanks for your understanding!

Hello GizmoSource,

Unfortunately, that symbol cannot be removed from there because this is a default functionality which comes from WordPress and it cannot be removed from there, sorry!

Thanks for your understanding!

Hello mskssk,

Please provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello deanvandijk,

It seems to be a strange issue which should not come from our theme, sorry! Try to disable all of your untested plugins used by you, clear all the caches and check the results after this steps. Try using only our tested plugins and rule out any conflicting plugins.

Thanks for your understanding!

Hello Bernard,

I have tried to access your website but I cannot do because a got this error -> https://www.screencast.com/t/j3JOpJZT2u8 Try to fix it and let us know when the server is working properly, sorry! After this, please ensure that you are using the latest theme version and also, the latest version of required plugins which come bundled with the theme core files and rule out any conflicting plugins. Notice that our theme was fully tested with all of these browsers and the item should work as expected with all of them. If the problem is still there, you should make a new fresh install from scratch via FTP way and check the results.

Thanks for your understanding!

Hello geospatialmedia,

Please ensure that you are using the latest theme version installed via FTP way and then, check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ If you are using some untested plugins, please try to disable all of them, leave just to active only required plugins that check the results.

Thanks for the message!

Hello sanket,

If you want to change the color for each anchor tag (link), you should use a bit of CSS code to do this.

The code is ->

a {
color:red!important;
}

Thanks.

Hello pstgibson,

Ensure that your Facebook has been right setup according to the following useful topic here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ Also, I have checked your website and I saw that you are not using the latest theme version, sorry! Please update your theme to the latest version of it via FTP way and try again and check the results.

Thanks for your understanding!