Hello vdaatland,

Until now, we do not have any bad reports in this regard. Also, please keep in mind that the unique articles do not depend on whether or not you are logged. Try to make a new clean install from scratch with the latest version of the theme, clear all your caches, purge CDN files and install only the plugins that come bundled with the theme and rule out any conflicting plugins.

Thanks for the message!

Hello dhincapie,

Again, I have inspected your website and everything seems to work as propelry, as you can see in this screenshot, like this -> http://screencast.com/t/LxU0f7Hy5Zxj If you have some custom modifications please try to revert the theme to the default state, disable all untested plugins which can interact with the theme and cause a lot of unknown issues. Clear all your caches and install only the plugins that come bundled with our theme and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello flameblue59,

Replied via email. Please provide your FTP access.

Thanks.

Hello sportescu,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. It would be preferable that all the untested plugins being turned off. Also, please provide the link of this topic so we can easily identify you.

Thanks.

Hello Jessie,

Until now, this is the only solution in this regard. In a future update, it is possible, but we cannot say for sure if it gets done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though.

Thanks for your understanding!

Hello ventoura

You should use the Force Regenerate & Thumbnails Regenerate Plugins.

Hope this helps!

Thanks for the message!

Hello ronens,

For your first request, please try to Regenerate your Thumbnail using the Force Regenerate Thumbnails with Regenerate Thumbnails plugin, clear all your caches and test it again and for your second request, the latest articles module on your homepage can be customized from your backend when you edit your homepage, from here -> http://screencast.com/t/PgwFGyWnn

Thanks for the message!

Hello sportescu,

First of all, please try to disable all active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. After this process, if your problem is still there, please let us know.

Thanks.

Hello Glitched,

Unfortunately, we cannot offer support for your custom modifications, sorry! Please notice that each of additional change might influence the proper functioning of the theme if this is not right done. As a general rule, please keep in mind that the CSS working in cascade (Cascading Style Sheet) and the first time take the code from style.css and then take your customizations that you have changed from Theme panel or through custom CSS area or your Child Theme and that’s why you get that delay in loading page. So, if you want to develop more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello josflachs,

I have inspected your website and I saw that you are using some untested plugins which can influence the proper functioning of the theme. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins.

Thaks for your understanding!

Hello meremetia,

Please look at this screenshot -> http://screencast.com/t/WUIb8W5uc and from here you can use the category.

Thanks.

Hello IDS-borjomi,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB. In your case, you can use the same license of the theme for the other domain.

Hope this helps!

Thanks.

Hello gubedel,

Please pay attention because I suppose that you do not understand our mobile theme concept. For your first request, if you want to have the same Homepage Block to your mobile mode, you will not have Mobile Theme installed and the layout in mobile mode for this type of block should look like this -> http://screencast.com/t/yW1OIaZ0uT So if you want to bring those there Big Gird in Mobile mode, you should enable the Mobile Theme plugin and you should have minimum 3 posts in Featured category, like this -> http://screencast.com/t/pvS8FE2Vh If the mobile theme is active, the mobile editor can be found at the very bottom of the editor file in Visual Composer, like this -> http://screencast.com/t/dYXHEhLqmU
Also, you should reading again our documentation in this regard, because there was very good explained this concept.

Thanks for your understanding!

Hello 4Musky,

Where exactly do you have encountered the problems with paragraphs? Please be more specific so I will be able to provide a more accurate response. You can provide a screen pointing to the desired result, it would help us to understand what you’re trying to do.

Thanks.

Hello MyLocalNews,

If you want to add or make some adjustments on your header, please notice that you should edit each header style, according on what template you will use in this regard, like this -> http://screencast.com/t/b7DN3wN0abb. If you want to develop our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello elmer.harris,

Please be more specific when you add your location in our Weather Widget. For example, you should try to add your City,Location zone or Area. If you need more assistance in this regard, please tell us where is your real location, where you are situated so we can try to do this on our side.

Thanks for your understanding!

Hello zacx,

What kind of online tester you use in this regard? As you can see, exist a lot of these kinds on online tools but not all the time these return the good results. Until now, we do not have any bad report in this regard and I have inspected your website and it seems to work as properly. You do not have any issue regarding on tags.

Thanks for your understanding!

Hello Jessie,

Please check the following topic here -> https://forum.tagdiv.com/topic/how-to-make-this/ and try to implement the last modified date as my explanation. Please notice that further you will need to do some adjustments with CSS code for better result and is you are not aware of these, consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry! Please notice that all of these requests involves custom work and we cannot provide this type of services at the moment, sorry!

Thanks for your understanding!

Hello Glitched,

Unfortunately, I cannot see the problem which you have reported above because I did not find our theme installed on your website from the link provided above. In the future, if you want to avoid this flash, all your customizations should have directly put in style.css.

Thanks for the message!

Hello ugtfica,

Sorry for my misunderstanding! Yes, from there you can change the size of your post title, according to what post template you use. For example, if you use the Post Template Style 1, you should change the size from this field. Clear all your caches and test it again.

Thanks for your understanding!

Hello PACOETTC,

Where you want to add a new line to your footer? Please provide a screen pointing to the desired result, it would help us to understand what you’re trying to do, so I will be able to provide a more accurate response.

Thanks for the message!

Hello meremetia,

I suppose that you want to hide the article inline add for single posts, right? If you want this, please notice that you simply add the post ID number in front of the CSS code that hides the ad. For example, you can try this method -> http://screencast.com/t/0hdDLOp0

If you refer to something else, provide a screen pointing to the desired result, it would help us to understand what you’re trying to do.

Thanks.

Hello kurtnimmo,

I have checked your website and I saw that you are using a Blog mode as your homepage (by your Latest Articles). If you want that all the settings from your Theme panel to be applied to your website, you will have to switch the theme to the Static Page, like this -> http://screencast.com/t/0a8mprsS For more references in this regard, please check here -> https://codex.wordpress.org/Creating_a_Static_Front_Page

Thanks.

Hello PAltish,

If you are using the Mobile Theme for your mobile mode, please notice that this concept is a bit of different by the Default General Responsive Mobile mode. The mobile theme does not recognize the Visual Composer shortcodes, and that’s why mobile theme does not load the Trending Now and Big Grig 8. This is the theme behaviour with this kind of the plugin and if you want to change the structure of this you should try to develop the plugin and implement as you like in it. For more information about this plugin, please check the documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your understanding!

Hello Larshell,

Unfortunately, until now we do not have any solution in this regard because it is not an easy task realizable. As my colleague said above, that section is not easily modifiable and this task involves to reconstruct the entire Mega Menu feature. In a future update, it is possible but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though.

Thanks for your understanding!