Hello nycinsider,

I suspect this behaviour happens due that you have custom code for your font and this will apply after the default code that is loaded from style.css and this font maybe is too large for your menu items and because of this will wraps on the two line. Also, if you are using the child theme and you have the latest update of our theme (Newspaper v.7.0), please ensure that you have updated and the child theme which comes bundled with our theme.

Hope this helps and let us know how it goes!

Thanks.

Hello henrib,

Usually, we recommend making your update only through FTP because it is the most safety way that you can do an update. The Envato Toolkit plugin sometimes creates some errors and might appear this issues in the updating process and if you try to update your theme within WP you get this error because the entire folder wich contains the source code is not removed totally and because of this you will get this warning with ‘Folder already exist’. Please try to remove your old version and try to update it only via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you for your understanding!

Hello ankush,

If you have ensured that you have followed the right steps to get your app id, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect your setup page. Also, please ensure that you are using the latest version of Visual Composer 4.11.2. If your problem is still there after this, please provide the link of this topic so we can identify you.

Thanks.

Hello mixamex.com,

I have tested your website and I saw that you are using the RTL mode. Unfortunately, our theme has not been designed to be used in this mode and as you can see, might be appeared a lot of unknown issues. Please try to revert the theme options to the default one, without untested plugins and check the results. Also, if your problem is still there, please try to make a clean install from scratch via FTP with default theme settings and see how it works.

Than kyu for your understanding!

Hello djgruber,

The Pinterest is not part of our Social Counter, sorry! In a future update, it is possible but we cannot say for sure if it will get done in the next update because it is not a simple task and also, we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers will decide if it gets done or not, though.

Hope this helps!

Thanks!

Hello David L,

Please notice that are existing two different style sheets -> editor-style.css which is the style for your backend editor and the style.css which is the style for your frontend. When you add your code in your Theme panel->Custom CSS area, the code will be applied only for your frontend (style.css) and not for your backend. If you want to have the same style, you have to add your code into your editr-style.css , like this -> http://screencast.com/t/yeYMQbW1T

Hope this helps!

Thanks!

Hello ankush,

Please ensure that you are using the latest version of Social Counter in order to achieve best results. Please notice that if you are using the Newspaper 6.7.2, the Social Counter is 3.2 and if you are using the Newspaper 7 you have to use the Social Counter 4.0.

Hope this helps!

Thanks.

Hello procrastinationspace,

Please be more specific regarding of your main menu and top bar issues because I have checked your website and I did not saw any problem with these sections. Also, if you had some additional customization through your custom CSS box, please try to re-save them for the custom CSS code to be regenerated for the latest version of our theme.
If is not what you mean and if you still have problems on your side, please provide some useful screenshots so I can saw the issues and also, so I will be able to provide a more accurate response.

Thank you for your understanding!

Hello mixamex.com,

Please notice that if you want to get rid of the mobile theme, the only way is to disable that plugin which has this functionality in our theme, right? Please try to clear all your caches and check again the results.

Thanks.

Hello Toni,

Please notice that the 4.0 version of Social Counter is only available for the latest version of our Theme (v. 7.0). If you are still using the Newspaper 6.7.2 you will have to use the 3.2 version of Social Counter. The latest version of Social Counter for our Newspaper 7 come bundled with our latest packet from Envato Market.

Thank you for your message!

Hello nanokio,

For more information about how you can customize your posts, please check our documentation here -> https://www.youtube.com/watch?v=iuENF-Oeg2Y If you want to wrap the text near the image you have to set the alignment of your image when you load from your media library, like this -> http://screencast.com/t/rFmE0xgxe

Hope this helps!

Thank you for your message!

Hello Eshref,

I have checked your website and I did not saw any problems with your Social Counter style -> http://screencast.com/t/aepYftWy First of all ,please ensure that you are using the latest version of this plugin which is 4.0. For more information about our Social Counter, please check our demo preview here -> http://demo.tagdiv.com/newspaper/social-counter-widget/ For more information about Social Counter, please check our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
If is not what you mean, please provide more details so I can understand it better.

Thanks.

Hello tunde,

Do you have installed the demo with the content? If so, you have to set your blocks and try to filtrate them to show your posts and your categories. If is not what you mean, please provide more details about how you have installed the demo and what kind of settings do you have on your side. For more information about blocks, please check our documentation here -> https://forum.tagdiv.com/block-settings-tutorial/ -> https://www.youtube.com/watch?v=ss-BEobegAw

Thank you for your understanding!

Hello alexander-greco,

Please ensure that you have done your update via FTP and also, please check if you are using the latest version of Social Counter plugin (v. 4.0) After checking the results, please try to clear all your caches, purge your CDN files if you are using and then you can check the results.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello mixamex.com,

If you want to get rid this feature, please try to deactivate the mobile theme plugin for your panel, like this -> http://screencast.com/t/kuMoNdzw and then you will have the default theme behaviour on mobile, by now.

Thank you for your understanding!

Hello ilnegozio,

Unfortunately, as a general rule, we recommend always doing backup for each update to be more safety in this regard.

1,3)If you have a custom CSS in your CSS box, please try to re-save it again as the code to be regenerated in the new version of Newspaper (v. 7.0).
2)Please ensure that you have correctly updated your theme via FTP and also, please check if you have the latest version of Social Counter installed on your side (version 4.0).

Hope this helps and let us know how it goes!

Thank you for the message!

Hello pietro89,

The latest version of WordPress ‘break’ the Visual Composer. Please try to update the theme to the latest version (v.7.0) and also, the Visual Composer to the latest version (4.11.2), clears all your caches and check the results and see how it works.

Hope this helps and let us know how it goes!

Thanks.

Hello sudhanshu15,

I suspect to be conflicting plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out this issue. Also, if you need some additional customization through code, please try to remove them and check again the results.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello David L,

If this code is working fine on Newspaper 7 and if you need more assistance in this regard, please provide your website URL so I can inspect it closer.

Thank you for your understanding!

Hello sindrimyr,

For each update, before doing that we recommend doing a backup to be in safety mode in any case. Please check this documentation here -> https://codex.wordpress.org/WordPress_Backups and then do a clean update, meaning that we recommend that you delete the old version of the theme before uploading the new one – https://forum.tagdiv.com/how-to-update-the-theme-2/ update also the plugins that come with the theme files from the /plugins folder. Please notice that all your settings which are made it from your panel are loaded in your database. Also, if you have some customization through code, you will have to do a backup and then you should try to re-implement this in Newspaper 7 files.

Thank you for your understanding!

Hello aludolf,

Please provide more details in this regard so I can know how you added your ads in our theme. If you are set them the same ads to appears in multiple sections for your post page ->articel inline ad/article bottom ad/with ad box/article top ad could appear some problem arise with a rendering announcement by Google and not from our theme. Provide more details in this regard so I will be able to provide a more accurate response.

Thanks.

Hello neoandrej,

Please check our demo preview and there you can see our smart lists features. Please keep in mind that it is the functionality fo our smart list. -> http://demo.tagdiv.com/newspaper/whitewater-rafting-day-trip-new-york-east/2/ Please notice that if you want to change the structure of this type of features, you have to alter the code from core files, like this -> http://screencast.com/t/35A4gvhAZNP4 Please notice that is not a simple task and if you are not aware of the steps which are need to take in this regard you can break this feature. Also, if you want to add some options in our theme and if you do not know the steps in this case, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello jyoswave,

Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello T2N,

Replied via email.

Thanks.

Hello pradeeppathak07,

In this case, it is talking about excerpts. If you want to get rid this dots(…) you have to set the length of your title and content from the panel, for each module used in your blocks, like this -> http://screencast.com/t/AkYFy0Evr For more information about this feature, please check our documentation here -> https://forum.tagdiv.com/excerpts-introduction/

Thanks.