Hello,

Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB. In your case, you can use the same license for your project.

Hope this helps!

If is not what you mean, please provide more details about what you want to achieve.

Thank you for the message

Hello,

Unfortunately, this error could come from a big number of problems. I believe it happens due to a server configuration which is not responding, it could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this. Also, make sure that your permission for the upload folder is set correct. You can check this by trying to upload an image in the media library. If the process succeeds then the permission is okay. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the Cpanel, please contact your hosting provider.
Also, make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/

If you still cannot install the demo, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also provide a link to this topic.

Thank you!

Hello kskpatra,

I have checked your website and I saw that most images are displayed fine, like this -> http://screencast.com/t/hnZo8c2KwWz and with your second problem, it seems to be an issue with your post link which might appear from your untested plugins. I have checked your console and I also saw that you have a lot of js errors and warnings through it. Please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please clear all your caches and check again the results.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello Junior,

The latest version of WordPress ‘broke’ the Visual Composer and have appeared a lot of issues through this plugin which is solved it in the latest version of this (4.11.2). Please ensure that you are using the latest version of Visual Composer, and also, of the theme, clear all your caches and after check the results. For more information about update, please chek our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Also, I recommend you to disable all your untested plugins to rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks.

Hello,

Our theme uses the default system from WordPress for feeds and does not change it’s functionality, also does not have control over it. To change that you’ll need a plugin with a similar functionality. Here you can find more details which may help you regarding RSS setup: http://www.wpbeginner.com/wp-tutorials/how-to-create-custom-rss-feeds-in-wordpress/
So, if you need to display more levels in our theme and you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry! Usually, we recommend the developers from studio.envato.com

Thanks!

Hello stephanwhelan,

Unfortunately, the Newspaper 6 do not have this type of sorter but please notice that the latest version of our Theme, Newspaper 7 was released today and in this version has been implemented this type of sorter ( the oldest posts) for your block.

Thank you for your understanding!

Hello rajanpandit,

Please notice that your can disable these options from Theme panel, like this -> http://screencast.com/t/vr8rF02g

Thanks.

Hello,

If you want to remove the /Join description from your top bar menu, you have to remove this only from the top-menu.php core file, like this -> http://screencast.com/t/CdqaW46M

Thanks.

Hello sathana,

Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello snaxzer,

If you want to show the top bar menu with the log-in registration on mobile mode, you have to use a bit of CSS code to show it. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

@media (max-width: 767px){
.td-header-top-menu-full {
display: block!important;
}
}
@media (max-width: 767px){
div.td-header-sp-top-menu {
display:block !important;
}
}
@media (max-width: 767px){
.td-header-top-menu-full {
display: block!important;
}
}

The result you should see here -> http://screencast.com/t/1b80RNnyn

If you want to create another custom login registration, please notice that this is not a simple task and involve custom work. If you want to display more levels in our theme and you are not aware of the steps which you are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello mitechnews,

I suspect being a conflicting plugin which causes an error with your saving. Also, until now we have any bad reports with the Wordfence plugin which create some kind of issue in our theme with the latest version of WordPress. I recommend to disable all the active plugins, leave just Visual Composer to active, clear all caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, you can check this topic here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/ because one of our users has given a solution regarding on Wordfence plugin security.

Hope this helps and let us know how it goes!

Thanks.

Hello sonix32,

If you need more assistance in this regard, please provide your website URL so I can further inspect it closer your mega menu titles.

Thanks.

Hello LPH,

Indeed, this is a mini bug in our theme, sorry! I have added this on our list of improvements and in next future update will consider to fix it. Until this, please try to use this workaround and edit the logo-text.php core file, like this -> http://screencast.com/t/H76ebvmQo As you can see, you have to add the stripslashes function after the get_option.

Thank you for your message!

Hello nycinsider,

Please ensure that you do not have any additional customizations that affects your main menu. Also, please make sure that this issue does not come from your untested plugins. Try to disable all the untested plugins, clear cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If you problem is still there after these changes, please provide your website URL so I can further inspect it closer your main menu and also, so I will be able to provide a more accurate response.

Thanks.

Hello efaq,

1)Please notice that the custom menu would be your custom menu, created as you wish and then the custom button you have to add it to a page with Visual Composer, like this -> http://screencast.com/t/i834fsDw and there you can see the buttons for all your menu items.
2)So, I think that you understand as our theme uses a lot of modules/blocks which have a lot of thumbnails in our theme. If you are not using some blocks, you can deactivate from Theme panel the thumbnail which uses this type of blocks. For example, if you do not want to use block 3, you can turn off the module 1 and so let of forth.
3)Unfortunately, these columns come by default with our theme and you have no control about these because this is predefined. If you want to customize your footer section, you have to use the footer template style 5 because this is a custom template and you can add in it any widgets you wish in Footer 1,2,3. For more information about our footer template, please check our documentation here -> https://forum.tagdiv.com/footer-templates/

Thanks.

Hello Toni,

I confirm you that the 3.2 is the latest version for the Social Counter plugin.

Thanks.

Hello cangnt,

Please notice that the Block 2 uses 2 modules -> module 2 and module 6 as you can see here -> http://screencast.com/t/NPf3e8hETm2 If you want to have better results, in this case, you have to change the excerpts and for module 6. Also, please notice that if you change the module 6, these will affect and the others blocks which use this module.

Thank you for your understanding!

Hello djgruber,

Unfortunately, the Read More tags are not working for pages but only for excerpts. In this case, please try to set it according to our documentation. Not all theme’s modules display Read More button so in order to have it on the page, you’ll have to use a module which has this button in its structure. For example, you can use module 11 or block 12: http://screencast.com/t/5mhgRrGvZZsD – http://screencast.com/t/E18xBmSSyCk
The excerpt’s length can be set from theme panel -> excerpts for each module: http://screencast.com/t/coHOqbW3
For more information about Excerpts, please check here -> https://forum.tagdiv.com/excerpts-introduction/
If is not what you mean, please provide more details about what you want to achieve so I will be able to provide a more accurate response. Also, you can provide some useful screenshots with what you want to achieve.

Thank you for your understanding!

Hello namtraimany,

Please try to increase your system status parameters like this guide suggests: https://forum.tagdiv.com/system-status-parameters-guide/
The post max size is the important factor here as this will be the maximum size images you can upload
Let us know how it goes.

Thank you!

Hello mcgor,

First of all, please ensure that you are using the latest version of this plugin (VC 4.11.2), clear all your caches and check again the results. Also, if your problem is still there, please try to increase your system status parameters to be with the higher value according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello DwayneHoward,

Unfortunately, we do not have any bad reporters in this case and the correct size of the footer logo are correctly displayed in our documentation here -> https://forum.tagdiv.com/footer-templates/ I have done some tested with all these footer templates and the correct sizes and the correct sizes are these values.
If is not what you mean, please provide more details in this regard. Also, you ca provide some useful screenshot so I can understand it better.

Thank you for your understanding!

Hello RadGoat,

Unfortunately, we do not recommend to make it bigger your logo because you can damage your layout of the theme. You can use a bit of CSS to do that.

The code is ->

.td-main-menu-logo img {
width:300px;
}

The result -> http://screencast.com/t/T1hRsYCsSUj

Thanks.

Hello Mystic,

Unfortunately, we do not have any bad reports in this regard, sorry! I have tested on my side without any customizations and robots.txt and the twitter sharing work as properly. Also, I have shared a random post from your website to my twitter and seems to work as properly, as you can see here -> http://screencast.com/t/faG1vGx4
If your problem reappears, please try to disable the robots.txt configuration, clear all caches and disable all the untested plugins if you are using on your side and test it again. For more information about robots.txt, please check the documentation here -> https://dev.twitter.com/cards/getting-started#crawling

Thank you for your understanding!

Hello darteyobeng,

In order to achieve best results with your Sidebar, please notice that if you have to set it according to our documentation here -> https://forum.tagdiv.com/sidebars-tutorial/ Also, if you are referring to the sidebar position for mobile mode, please notice that it is the theme behaviour as the sidebar to be moved below your post content.
Also, I have checked your website and I saw that your sidebar position is correct placed -> http://screencast.com/t/0XXlY07T4gVC

If is not what you mean, please provide more details about your desired changed so I will be able to provide a more accurate response.

Thank you for your understanding!