Hello panteradigital,

Please notice that the latest version of the theme was fully tested with the latest version of WordPress and still working without any issues. It is most likely a problem with your hosting provider. Please check our recommendation for your server requirements -> https://forum.tagdiv.com/requirements-for-newspaper/

Thank you for your understanding!

Hello all,

The speed booster is an optional plugin and it is tested only with these plugins – http://screencast.com/t/hcjLnOqh4i2 and if you use other plugins it will be automatically disabled. A lot of people install the plugin without knowing what it does and after that they add many plugins and some of the them are not written fine so the developer took this decision. If you want to always enable speed booster, delete this code from speed booster file: http://screencast.com/t/RZLIOPUNdqh

Thank you for your message!

Hello jeanius,

I suspect this issue come from your untested plugins. I have checked your console and I saw that you have a js.errors and also, you are using a lot of untested plugins with our theme. Please try to disable all the active plugins, leave just Visual Composer to active, clear all caches, purge your CDN files if you are using CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please try this advice and let us know how it goes, after this.

Thank you for your understanding!

Hello MarketExpertise,

Please keep in mind that the Visual Composer plugin is fully tested with our theme and works as properly. Please ensure that you have updated your theme completely and also, via FTP because it the most safety method in this regard. Also, please ensure that you are using the latest version of Visual Composer 4.11.2. Clears all your caches and check the results. Also, please try to use the theme without any untested plugins to rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello natscentral,

Please ensure that you are updated all your plugins. For better results, you have to use the Social Counter 4.0, Visual Composer 4.11.2. Please remove/delete the older ones and install only the newer ones.

Hope this helps!

Thanks.

Hello chewak,

Please check the general settings for your Comments from WordPress panel, like this -> http://screencast.com/t/BiAvVPp5x6 and also, you have to check these settings for your each post settings ,like this -> http://screencast.com/t/9dzqverN Also, if you want to make a redirect for your page, you have to use some plugins with this functionality, like 301 Redirect. Maybe this will help: https://www.inboundnow.com/how-to-properly-set-up-wordpress-301-redirects/

Hope this helps!

Thank you for your understanding!

Hello Edu Gomes,

Please ensure that you have correctly done your update. Usually, we recommend doing an update only via FTP because this is the most safety method in this regard. The exchange Widget is just tested with the new theme and works as properly. Also, please check our documentation here -> https://forum.tagdiv.com/exchange-widget/ Please try to disable all your active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there, please try to make a new fresh install via FTP and check the results.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello dan958,

Please notice that it is not the relevant issue….or working or not working. Also, in this case is talking about the same operation system (Android for both devices). Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there (but please notice that should working fine after these changes), please create a subscriber account so we can further inspect your website URL.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello all,

Please ensure that you are using the latest version of Visual Composer 4.11.2 that come bundled with the latest update from Theme Forest. Please clear all your caches and check again the results. The Social Counter should work fine because was tested with the latest version and works as properly. Also, please notice that the Social Counter is not live and it may take a while until this process works fine.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello nycinsider,

As I have explained you above, the RSS is not part of our theme and it has not any options for this case. Also, you can try to implement the WP RSS according to this topic here -> https://forum.tagdiv.com/topic/feature-image-doesnt-show-in-feedburner/ because there was discussed this problem of another customer. If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to implement it in our theme because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Respectfully!

Hello Arafat,

I am glad that your problem is solved now. If you need further assistance for our item, we are glad helping you.

Thank you for your message!

Hello Larane,

Thank you very much for your kind words and also, we are glad that our customers are very happy with our new version of Newspaper. We will further hard work for new improvements and a good support for our items.

Best regards!

Have a nice day!

Hello pietro89,

Please ensure that you are using the latest version of Social Counter (4.0) for the latest version of the Theme (7.0), clear all your caches and check again the results. Please notice that the Facebook counter is not live and it may take a while until you get the correct results for your counter.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello offrezleweb,

Unfortunately, our theme does not have such an option in this case and also, we do not have any plugin’s recommendation in this regard, sorry!

Thank you for your understanding!

Hello,

If you want to hide this option, you have to use a bit of CSS code to do that.

The code is ->

.menu-top-container li:last-child {
display:none;
}

The result -> http://screencast.com/t/npHtXrYysPh5 -> http://screencast.com/t/XAZyIohG

If this is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks.

Hello ankitchugh,

It is most likely a cache issue. Please try to clear all your caches and test it again. The single way to control your Footer section is from Footer area in Theme panel.

Hope this helps and let us know how it goes!

Thanks.

Hello chee006,

If you have ensured that you have followed all these above steps and if your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your problem. Also, please provide the link of this topic so we can identify you.

Thanks.

Hello Toni,

This was the decision of the author theme that the next version of the Newspaper to be version 7. So, the Social Counter is tested to works fine for both version 6.7.2 and also, 7.0. Please notice that you are using the right version of the plugin depending on the version of the theme you are using -> for version 7.0 you have to use the Social Counter 4.0 and for version 6.7.2 you have to use the Social Counter 3.2 and in both cases you have to use the Visual Composer 4.11.2. Also, please try this without any untested plugins which can interfere with our theme and could cause a lot of unknown issues. Install only the plugins that come bundled with our theme and rule out the conflicting plugins. After these changes, please ensure that you have cleared all your caches, purged your CDN files if you are using these and check again the results.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello alphaifel,

If you have to create a blank post page, you have to use a bit of CSS code to hide your header and sidebar for this specific post page using the post ID. As a hint, please follow the next steps for a simple post page, like this ->

The code is ->

.postid-441 .td-header-wrap, .postid-441 .td-ss-main-sidebar {
display:none;
}

The results -> http://screencast.com/t/qRowpbvB -> http://screencast.com/t/TpMTzprgQcQ

Hope this helps!

Thanks.

Hello nanokio,

Yes, this is the process but please do not forget to set the alignment for your photo/image when load it.

Than kyou for your understanding!

Hello hmader,

Please check the following topic here -> https://forum.tagdiv.com/topic/logo-footer-and-submenu-questions/

Hope this helps!

Thanks.

Hello darteyobeng,

Unfortunately, our theme does not have such a simple option that offers you a way to change the menu style for each page when you reading an article, sorry! Please notice that this request involves custom work and we cannot provide this type of services at the moment, sorry! As a hint, you have to change the header menu style for a different page using the page ID which you can get using your web inspector, like this -> http://screencast.com/t/QKzcCkHVXi8 Please notice that this is an example of a simple page from our side which has the page ID class -> .page-id-404 and then you have to add your desired style for your header menu for each page. Please notice that to accomplish this task is required to have some CSS/HTML knowledge in order to achieve as you wish.
Also, please notice that if you want to display more levels in our theme and you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello ankush,

I am glad that your problem is solved now.

Thanks.

Hello aktifje,

I have checked your website and I saw that you are using some untested plugins which could interfere with the theme and create a lot of unknown issues. To be sure, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please ensure that you have set it your mobile theme according to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello David L,

Please be aware that the classes could be different of the backend side and probably because of this your code not working fine. Also, please notice that this request is not theme related and involve custom work and please notice that we cannot provide customization services at the moment, sorry! As a hint, you have to use your inspector from your backend and check the right classes in this regard and then you have to do it yourself this task. -> http://screencast.com/t/b2ithD1zJllb

Thank you for your understanding!