Catalin Hello newt-on,
I have checked your page source and I saw the fonts loading. This kind of issue appears only when you load the custom fonts from the Theme panel. Indeed, this is an issue with our theme and we will try to fix it in next update.
Thank you for your understanding and sorry for the inconvenience!
Catalin Hello mvagliente,
I have checked your website and saw that your Facebook counter does not work as properly. Also, I noticed that you do not have the latest update of Visual Composer. -> http://screencast.com/t/4PEo5Sf0z Please try to update this plugin (latest version is 4.11) and see how it work after these changes.
For more information about Visual Composer updating, please check our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Also, you can follow the below guide for an accurate setting ->>
1) Please make sure you have the latest theme version: 6.7. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.7 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.
3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.
Hope this helps and let us know how it goes!
Thank you for the message!
Catalin Hello markosr2650,
I have checked your website and I saw that your social counter are working properly now. If your problem reappears, please follow the guide below and try to set up as properly ->>
In order to achieve best results, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After you have done this, please consult the guide below and then check your social counter and see how it works.
1) Please make sure you have the latest theme version: 6.7. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.7 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.
3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.
Hope this helps!
Thank you for the message!
Catalin Hello Marto,
Unfortunately, our theme does not have such an option for what you want to occur for More Article Box, sorry! The only options for this type of feature you find them in our Theme panel, like this -> http://screencast.com/t/4XuukeDIdMR Please notice that if you want to achieve as you wish is needed to do some additional customizations which involve custom work. Also, it is not a simple task and in order to achieve best results you have to alter the code from the core file td_more_article_box.php, like this -> http://screencast.com/t/VSYhcOupf
If you want to display more levels in our theme and you are not aware to the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!
Thank yu for your understanding!
Catalin Hello Driver67,
If you want to keep the sidebar items only for your Home Page, you have to use Widgetised Sidebar element from Visual Composer for your pages and set it with the same content as those on posts, like this -> http://screencast.com/t/YKV8di3dX -> http://screencast.com/t/EO2X5p8Tbq
Hope this helps!
Thank you for the message!
Catalin Hello Driver67,
Unfortunately, our theme does not have such an option for this. The Front page is the same thing with Home page. For more customization in our theme are require more additional customizations which involve custom work. Please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!
Thank you for the message!
Catalin Hello leonard,
Unfortunately, our theme does not have such an option of RSS support, sorry! Please try to find some plugins with this functionality and see how it works for you but we do not have recommended plugins in this regard with our theme. If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to implement this feature in our theme because we cannot provide custom services at the moment, sorry!
Thank you for your understanding!
Catalin Hello Driver67,
Unfortunately, our theme has not been designed to use sharing button for the home page (blocks/modules) but only for posts, sorry! If you want to have the social sharing for blocks/modules you have to find some plugins with this functionality and see how it works for you. Please notice that we have no recommended plugins in this regard and we cannot provide support for untested plugins. Another possibility for this case would be to hire a freelancer/developer to implement this functionality for you in our theme, because we cannot provide custom services at the moment, sorry!
Thank you for your understanding!
Catalin Hello PedroMiguelMoreira,
Unfortunately, our theme does not have such an option to hide an ad for specific posts with content video, sorry! Please notice that if you want to achieve as you want, you have to add some conditions in code -> http://screencast.com/t/UcLFXAjH (I noticed that you are using article bottom ads to insert the ads) and is not a simple task to do that and involves custom work. If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you with this implementation because we cannot provide custom services at the moment, sorry!
Thank you for the message!
Catalin Hello Suburban Men,
I have checked your website and I saw that your smart list works as properly. Please provide more details about your problem with your smart list because I do not find some issue with this feature.
Thank you for the message!
Catalin Hello newt-on,
This is the method of implementation of the fonts which theme uses. All the fonts which are loaded you can see inline on this line in your page source, like this -> http://screencast.com/t/SrDsAd0Z and then is created an HTML file and you can find the CSS code for each font.
Thank you for your understanding!
Catalin Hello rguez_dani,
I am glad that you solved the problem. On future, if you need more support for our theme, please provide your website URL so we can further inspect it closer.
Thank you for the message!
Catalin Hello Eshref,
Please notice that our theme has a list with tested plugins which the theme work as properly, as you can see here -> http://screencast.com/t/3xgfouiY If you are using other untested plugins, these can interfere with the theme and it can cause some js.errors. These kinds of plugins are not tested with our theme and we have no idea about the functionality of these plugins with our theme. It is possible its was worked fine with the previous theme and now no longer work because the code of the theme is in constant change and improvement and the latest version of the theme can cause js.errors with these kinds of plugins.
If you want to make downgrade for your theme, please send us a mail at contact@tagdiv.com and make there a request for your previous version of the theme and we will send you the right files for this version.
Thank you for the message!
Catalin Hello matpl,
I have checked your website and I have noticed that you do not have any content loaded. First of all, I recommend you to import our demo with the content for making an idea about how it was built and then you have to read all our documentation and understand each element of the theme of how it works. After these steps, you should try to implement yourself this in your website. Do you try to import our demo travel with content? I recommend this way because it more useful (for beginning) to edit existing instead of making something from scratch. Please notice that Travel demo is a custom template and requires more customization performed against the default. I suggest you consulting our Youtube channel, here -> https://www.youtube.com/user/tagdiv because there you will find a lot of useful tutorials in order to achieve best results. Also, you have our demo previews and you can compare them all the time. -> http://demo.tagdiv.com/newspaper_travel/
Please notice that we cannot make your website from scratch but only we can point you in the right directions. However, if you need more assistance after you have read our documentation, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect your setup page and I will try to give you a helping hand. Also, please provide the link to this topic so we can know who you are and what the issue is.
Thank you for your understanding!
Catalin Hello newtag,
If you have set it your Speed booster as properly according to our documentation here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ and if you are sure that you do not have some js errors in the theme caused by the untested plugin, please try to check your source page with Ctrl+U and check if your code is moving in the footer section. Try this without other plugins which can affect this plugin. Also, please notice that is only for advanced users and if you are not aware to the steps about setting this, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!
For your second request, I have tested the Homepage post element and Single Template style 8 and everything seems to work as expected and the background image is displayed right.
Thank you for the message!
Catalin Hello T2N,
Unfortunately, our theme does not have such an option for these links, sorry! This is a WordPress option -> http://screencast.com/t/xwycwWZxe and the only option is to manually set them, or by a plugin with this functionality. Maybe it is possible with hard coding to accomplish this but involve custom work. If you want to develop our theme and you are not aware to the steps in this regard, please consider hiring a freelancer/developer to implement this for you because we cannot provide customization services at the moment, sorry!
Thank you for your understanding!
Catalin Hello Ermir,
Sorry for the delay but we do not work on weekends. Here you can see our support hours here -> http://screencast.com/t/LoUr1qKoXf
Unfortunately, our theme does not have such an option to create authors page, sorry! If you want to achieve that, you have to find some plugins with this functionality and see how it works for you. Please notice that is not a simple task to achieve this and involves custom work. If you want to display more levels in our theme and you are not aware to the steps in this regard, please consider hiring a freelancer/developer to implement this functionality in our theme because we cannot provide customization services at the moment, sorry!
Thank you for your understanding!
Catalin Hello newt-on,
If you want to load more custom fonts in our theme you can do this from Theme panel->Custom Fonts area -> http://screencast.com/t/0NLB57GJXH -> http://screencast.com/t/TTsBBIUiw
Please follow the guide to this topic and try to load the custom font using this method -> https://forum.tagdiv.com/topic/fonts-upload-problem/
Hope this helps and let us know how it goes!
Thank you for the message!
Catalin Hello sapito,
The code have to be added in Theme panel->Custom CSS area, like this -> http://screencast.com/t/b0EUiin3u3
Thanks.
Catalin Hello focusfpv,
This issue is known when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
Hope this helps and let us know how it goes!
Thank you for the message!
Catalin Hello DagensVerklighet,
We know about this mini BUG, I have added to our list of improvements and we will resolve in next update. Until we will solve this, you have to try a bit of CSS code in order to achieve the logo in your sticky menu bar. Please try the code below and place it in Theme panel->Custom CSS area.
The code is ->
.td-main-menu-logo {
display: block;
}
The result you should see here -> http://screencast.com/t/cG6BQtDgi1j -> http://screencast.com/t/N1ubIqtHS7
Thank you for your understanding!
Sorry for the inconvenience!
Catalin Hello dizajn,
The Visual Composer is part of our theme and this plugin comes bundled with our theme. Please provide more details about what you want to know.
Thank you for your understanding!
Catalin Hello TheRiz,
Please try to use the code below to align the top bar menu. Also, please notice that is the same code for each page/post/category page and it is not a simple task to change the functionality to appear namely an option depending on what page you are and for achieving this involves custom work. If you want to display more levels in the theme and you are not aware to the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!
The code is ->
@media (max-width: 767px){
.td-header-top-menu-full {
display:block!important;
}
.td-header-sp-top-menu{
display:block!important;
}
.td-header-sp-top-widget{
display:none!important;
}
.td-header-sp-top-menu{
margin-right: auto;
margin-left: auto;
width: 100%;
}
}
The result you should see here -> http://screencast.com/t/SCZwEgXm
Thank you for your understanding!
Catalin Hello Deboshree,
1)Please try to check your system status parameters and try to increase them, according to below tutorial ->>
You have to increase these values in order to achieve the best result. If you do not have access to your system status file, please contact your hosting provider and then try to increase these parameters.
Please make sure your system status parameters are set properly. You can check here: http://screencast.com/t/Ka9cF6ty and then you can use this guide to see how you can increase these values: https://forum.tagdiv.com/system-status-parameters-guide/
Please check and this -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and make sure that you are using the latest version of Visual Composer.
->> https://forum.tagdiv.com/how-to-use-visual-composer/
2)Please read this guide on facebook sharing: https://forum.tagdiv.com/facebook-share/
3)I have checked your website and saw that you have 2 related articles (Jetpack ->related articles -> http://screencast.com/t/DasgcRooAz and our feature related articles -> http://screencast.com/t/90dWYnAi4Ad) if you want to have just ours Related Articles feature you have to disable from JetPack related Articles because we do not provide support for plugins features)
4)As I can saw in your website URL you are using a lot of untested plugins which can change the structure of our footer. Please try to disable all the active plugins, leave just Visual Composer and install only the plugins that come bundled with our theme and rule out the conflicting plugins. For more information about our footer settings, please consult the documentation here -> https://forum.tagdiv.com/footer-templates/
Thank you for the message!
Catalin Hello netimiz,
I have checked your website and I saw that your social counter are working properly now, as you can see here -> http://screencast.com/t/dw790zxpDUz If your problem reappears, please follow the guide below and try to set up as properly ->>
In order to achieve best results, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After you have done this, please consult the guide below and then check your social counter and see how it works.
1) Please make sure you have the latest theme version: 6.7. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.7 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.
3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.
Hope this helps!
Thank you for the message!
