Hi,

Please make a backup for your website before updating, in this way if something is going wrong you can restore the backup.
Please check our documentation for How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/

Thank you!

Hi,

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please make sure that you have the last version of theme (v9.7.2) also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If the problem is still there, please delete( delete the theme plugins too, do not override ) the current version of Newspaper that you have and download again from themefores the newspaper and reinstall it.

Thank you

Hi,

Unfortunately, in order to test untested plugins we need to make changes in theme files, that means custom work, and we do not have for the moment a team to do that, sorry!
-> https://forum.tagdiv.com/support-policy-2/

Thank you for your understanding!

Hello,

We have approved your refund. Envato will now return your money so you can choose another theme.

Hi,

Unfortunately, the Easy table of content plugin has not been tested with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins.
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ

Usually the /?tdb_action=tdb_ajax is for cloud elements, this should not appear if you are not using tagDiv Cloud Library.

Thank you for your understanding!

Hi,

Please make sure that you have set a featured image for that page -> https://www.screencast.com/t/3ngFnZSG4Hq6 or a generall one for each page that do not have set a feature image ( for this you can set in YOAST -> https://www.screencast.com/t/cEqaxuN6 )

Thank you!

Hi,

Unfortunately out theme do not have this option, sorry; this need to be implement in theme file or maybe some plugins can help you
-> https://wpbuffs.com/integrate-facebook-login/
-> https://wordpress.org/plugins/tags/facebook-login/

Thank you!

Hi,

Why not make a footer page and set the code in it ( you can make it how need and set the selling Sponsor Ads there ), after that set the page as footer.
Please check our documentation for footer -> https://forum.tagdiv.com/footer-templates/

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also can try to optimize your website speed, for this please check this topic -> https://forum.tagdiv.com/topic/speed-6/

Thank you!

Hi,

Please do not use WPBacker on pages/templates that are created with tagDiv Composer, please use tagDiv Composer on those.
For that background image you can set the full height -> https://www.screencast.com/t/3iZ8vBQ12

Thank you!

Hi,

In order to set some widgets in homepage you need to edit the page with tagDiv Composer
-> https://www.screencast.com/t/5FidByVjWz -> https://www.screencast.com/t/nF8D45Gzwruj
the Latest articles cams from the page template; the widget can be found here -> https://www.screencast.com/t/utV7VV3QvgfT here is how you can create a new sidebar – > https://forum.tagdiv.com/sidebars-tutorial/

Thank you!

Hi,

This option automatically removes duplicate posts from the page. if this is not what you need you can check our documentation for filter tab -> https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hi,

I do not know the date when the update will be released.
Is not need to provide your passwords, you can create a new user with admin role, and you can delete that user after we make the fix in theme.

Please notice that your support period expired -> https://www.screencast.com/t/dwBzwyI27Kp I suggest you extend your support if you still need our help with your website.

Thank you for your understanding!

Hi,

Yes, this is possible, using tagDiv Cloud Library you can chose some single post templates and edit theme how you want after that just set the templates on posts ( general -> https://www.screencast.com/t/p1NiLDgW9 individual -> https://www.screencast.com/t/FbWPHD2Z7r )

Thank you!

Hi,

Please provide me a link were I can inspect this problem, in this way I will be able to provide you an better answer.

Thank you!

Hi,

I try your format date and for me is working -> https://www.screencast.com/t/RfESO6ti9 -> https://www.screencast.com/t/3pPnZbMKqfG -> https://www.screencast.com/t/F08BYy6p
Formatting Date and Time -> https://codex.wordpress.org/Formatting_Date_and_Time

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you!

Hi @bilalbzd,

The mobile version is look like that because you have the mobile theme plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://www.screencast.com/t/ebUIzt4se

Mobile Theme: Automatic Optimization for Mobile with Newspaper Theme -> https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/

Also for the 3 blocks, you’ll need to have set same feature posts (that have set feature category) -> https://forum.tagdiv.com/featured-posts-2/ -> https://www.screencast.com/t/QsJ6ppY4

If you want the responsive version and amp you should use this opinion -> https://www.screencast.com/t/jZct5ueBqOrb but if you have amp activate on pages you’ll need to create in Mobile editor a content for AMP version of page.

If you do not have the featured category, you’ll need to add some posts in feature category -> https://forum.tagdiv.com/featured-posts-2/ if you do not have this category you can create it, just make sure that you set the category name to be
Featured

Let me know if you have more questions!

Hi,

Please make sure that you have install/update the theme correctly.

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If the problem is still there, please delete( delete the theme plugins too, do not override ) the current version of Newspaper that you have and download again from themefores the newspaper and reinstall it.

Thank you!

Hi,

Sorry to hear that, you can request a refund here – https://themeforest.net/refund_requests/new and we’ll approve it as soon as possible.

Thanks

Hi,

Please make sure that you have the last version of theme and use the Gutenberg,
also this can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again-> https://www.screencast.com/t/Om2AUmOw9 -> https://www.screencast.com/t/hmrvXsb9FuWv

Thank you!

Hi,

From what I can see the share buttons from post are working normally -> https://www.screencast.com/t/M2Ojo5iF1nUb

Thank you!

Hi,

Please reply on email about this problem until will be solved!

Thank you for your understanding!

Hi,

For amp version you can try this custom css
-> https://www.screencast.com/t/AAKVZ0xTbPm
You need to set the code in Theme panel>Mobile theme>Custom code> Css
-> https://www.screencast.com/t/jRnAmBMWPbr

Thank you!

Hi,

For the search button you can try this custom css
https://www.screencast.com/t/8hInFaJZ
.td-header-wrap .td-drop-down-search .btn{
background-color: green;
color: yellow;
}
.td-header-wrap .td-drop-down-search .btn:hover {
background-color: pink;
color: black;
}

Thank you!