Hi,
I’m glad that the problem was solved!
If you have any questions related to our theme, just le us know!
Have a nice day!

Hi,
I think that you are referring to something similar with the ‘lazyLoad’ -> https://i.imgur.com/FqF2MIy.png unfortunately, this is the only option of this kind in our theme and it is apply only on images.
Thank you for your understanding!

Hi,
This is quite strange, but, if you agree, we’ll like to check it and fix it.
For this please contact us via email at contact@tagdiv.com and include the link of this topic so we can identify you. We’ll check it as soon as possible.
Thank you!

Hi,
You need to make sure that all your templates are from cloud, this can be done easily if you install a pro demo, but before this please make a full backup. (steps to disable the standard pack).
The second method required some more time, but is better. What you need to do is to import the cloud templates from tagDiv Cloud Library and assign them (replace the homepage, category, author posts, header, footer,.. templates ). After all those are done, disable the tagDiv Standard Pack, if there are no shortcode on website, then you replaced all standard elements, but if there are, the set back that plugin and replace that element.
Also you can make those changes on subdomain and when everything is done just transfer theme on live website.
Thank you!

Hi,
For the problem with slow css, we’ll like to take a closer look. If you agree, please make a full backup and contact us via email at contact@tagidv.com please provide wp-admin and cPanel access. We’ll check it as soon as possible.
I think that you are referring to this https://i.imgur.com/hMpDRnH.png this login need to be removed using tagDiv Composer, edit the homepage and use the right click on that element to delete it.
You need to do the same on posts, edit the single post template with tagDiv composer,
select the comments section and using the right lick delete that element.
Thank you!

Hi,
So, do you want to use the mobile theme or the responsive version ?
If you do not want the mobile theme version, just disable it and clear and purge all cache, after that there should be no mobile theme version and only response version.
In case that the problems persist, we’ll like to check it as admin, for this please contact us at contact@tagdiv.com and provide wp-admin access. Include the link of this conversation.
Thank you!

Hi,
Happy New Year!
When this message appear “Errors at columns elements: 3(models) : 4(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme or a plugin conflict, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
For this situation we made a guide for how to investigate this problem and fix it -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide and you do not get any good results, you can contact use via email and we can investigate the problem on your website.
Let me know the results!

Can you please provide a link to a post where I can check this situation. In this way I can also track the updated that were made and see if something was interfering or not.
Thank you!

You need to find a plugin that allows you to access the sub-tables from wp_options, or you can use the database access https://i.imgur.com/OlN0RDz.png or better you can contact us and one of our developers will clear it and make sure that the website is not damage, but please notice that this table start to cumulate data again. You can contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access.
Thank you!

Hi,
For the moment the them do not offer the possibility to edit that zone.
The captcha was added in Newspaper v11.4 and it is apply on login popup -> https://i.imgur.com/Yq83Yb1.png
The background image and color can be changed from, the theme panel, but, the only way to add custom fields is if you change the theme files.
Thank you!

Hi,
I just checked your website and I think that something is not set correctly in the mega menu, because this is empty https://i.imgur.com/7cT51sn.png
Please make sure that you set is according to our guide from here https://forum.tagdiv.com/mega-menu/
If that is set correctly, please make a test using only tagDiv plugins to make sure that you do not have a plugin conflict.
Let me know the results!
Thank you!

Hi,

The “Error at rows: 3(models) : 1(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” can be from a plugin conflict, so please test it using only tagDiv plugins.

Please make sure that all the settings are like in our requirements, please follow the guide carefully – https://forum.tagdiv.com/requirements-for-newspaper/

Also, please check our guide about: When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

If the problem is only on one specific page, then it can be from some changes or code that was add, please use the revisions https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

In case that you made all the steps and the problem persist, please send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi webserra, please provide a link where I can inspect that element, in this way I will be able o provide an working answer.
Thank you!

HI,
This problem is related to the cache plugin that you are using, please check if this has support for mobile cache. Another solution is to disable the mobile theme plugin and use the response version.
Also here is a similar topic -> https://forum.tagdiv.com/topic/i-want-to-show-all-content-like-as-in-web-view-also-in-mobile-view/
Thank you!

Hi, the mobile theme plugin can be disable from Newspaper plugins -> https://i.imgur.com/wgMFnxk.png or plugins -> https://i.imgur.com/I7W4Gke.png
If you have admin access then you should be able to disable those posts, but, if you don’t then it can be set some restrictions for your account. If you agree, we can check more via email.
Thank you!

Hi,
I’m not referring to make a new cloud template from search page, what I mean is a test using only tagDiv plugin -> https://i.imgur.com/7oGcKEJ.png because it is possible to have installed some extra plugins that can interfere, this should also verify the problem with TGM.
Also if you want we can take a close look via email (at contact@tagdiv.com), where if you agree you can provide wp-admin access and we can check to see from where are coming those problems and fix them there.
Thank you!

Hi markswinters,
Unfortunately, for the moment our theme have ‘fade in’ effect only for images, so this will apply for images/thumbs from blocks but not an block element.
Maybe those will be add in the coming theme updates, I noted as a request on our list.
Thank you!

Hi,
“I know how the theme builder works. I’ve had ionMag for years. I have Newspaper installed on another site and neither is doing what Newsmag does when it comes to this.”

If you want I can take a look at this, for this you can contact us via email at contact@tagDiv.com and let us know where is the problem.

Usually if you set margins, on elements then the width of the element will changed, but if is a padding, then it should make the elements width smaller with the padding width.
Thank you!

Hi,
I think that the content for the CPT is not complete, please try our guide and set a template without modifications in it for CPT -> https://forum.tagdiv.com/custom-post-type-support/ or maybe there is no content for the CPT.
In case that you can not manage it we can take a look at it.
Let me know the results!
Thank you!

Hi,
If the layout is correct when you are logged and are missed up when you are not, then it is do to the cache plugin, make sure that you cache is set properly, clear the cache and check again, or better clear the cache and disable the cache plugin to be sure is no longer interfering and check the results. If the problem is solved, that means that some settings from the cache are not set correctly.
Let me know the results!
Thank you!

Hi,
With our theme you can make a page that can be use as a privacy policy and set it in the footer menu -> https://i.imgur.com/zh9raId.png
You can make pages using tagDiv Composer.
Thank you!

Hi,
Please make a test, reset the theme from the theme panel -> https://i.imgur.com/9yy4dzs.png after that disabled and delete all tagDiv plugins and reinstall them from Newspaper > plugins and activate the theme -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
If the problem still persist after you made the above steps, please contact us via email (at contact@tagdiv.com) and provide wp-admin access to check the situation.
Thank you!

Hi HinduPost, this is still on our request list, but for the moment do not have a height priority and that it was way were not added in this update. Our developers will decide if and when it will be add. If a request is coming from more users then the priority gets higher.
Thank you for your understanding!

Hi,
No, cleaning the cache will not affect the tracking.
If the WP super cache is set and the problem persist, means that something is still a cache or something that is not clear.
If you want, we can take a look at this, for this please contact us at contact@tagdiv.com and provide wp-admin, also make sure that you have made a full backup for your website. Also include the link of this topic to can identify you.
Thank you!

Hi,
There is added an request to set a button for on of the sticky header form the mobile theme plugin, but for the moment this was not implemented. W hope it will be in the coming updates.
Thank you!